A dispute or grievance may arise from any aspect of a student’s educational experience at Kaplan Singapore. This may be in different areas of academic, administrative or customer service.
Kaplan Singapore ensures that all feedback will be acknowledged by the next working day. We target to resolve all complaints in 7 working days.
In the event that the student and Kaplan Singapore are unable to resolve a dispute or grievance amicably after going through the procedure below, either party may approach CPE’s Student Services Centre (SSC) for help. SSC will review the issue and may refer the dispute to CPE Mediation – Arbitration Scheme.
If the dispute is not resolved through mediation at Singapore Mediation Centre, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators. More information can be found on https://www.cpe.gov.sg/student-services/dispute-resolution
- In the event of a dispute or grievance, students are encouraged to approach their respective Kaplan contact staff during office hours to resolve the issue, typically Programme Management (PM).
- Students can also email their respective PM. The contacts for the Heads of Department can be found below. The official email address for feedback is [email protected]. Feedback sent to this address would be routed to the appropriate departments who will respond to you accordingly. Kaplan Singapore targets to resolve all complaints in 7 working days.
|School of Foundation & Languages, O-Level Preparatory School
Ms Evelyn Wu
|School of Diploma Studies, Bachelor and Master Programmes
Ms Cheng Siew Kiong
|Kaplan Financial Programmes
Ms Lorelle Koh
|Kaplan Professional Programmes
Ms Lorelle Koh