CPE, in aiming to enhance the confidence of students and their parents in the quality of education in Singapore, has stipulated that all PEIs must sign a PEI-Student Contract with students. The contract lays out the important terms and conditions governing the relationship between the student and PEI. Kaplan Higher Education Academy, Kaplan Higher Education Institute and Kaplan Learning Institute will honour all terms and conditions spelt out in the contract and in all communication materials.
Students may download a copy of the PEI-Student contract.
Miscellaneous Fees Policy
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
Kaplan is comprised of Kaplan Higher Education Academy, Kaplan Higher Education Institute and Kaplan Learning Institute and has in place a Fee Protection Scheme (FPS) to protect the paid fees of both local and international students. The FPS serves to protect the student’s fees in the event that the PEI is unable to continue operations due to insolvency, and/or regulatory closure. In addition, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.
The Fee Protection Scheme (FPS) is applicable to ALL students (regardless of nationality and the type of passes, i.e. dependent’s pass, student’s pass, work permit etc). It is mandatory for all students to apply for FPS and sign a student contract when they enroll for courses with any Private Education Institution (PEI) with EduTrust Certification.
Kaplan has appointed Lonpac Insurance Bhd as our FPS insurance provider. Under the FPS insurance scheme, students’ fees are insured by Lonpac Insurance Bhd. In case of events, as stated above, students will be able to claim their paid fees from Lonpac Insurance Bhd. After the student signs the student contract and pays the course fee, the student will receive an FPS insurance certificate via email sent by the insurance company. In addition, Student can request for a copy of the certificate from our school at anytime.
- KHEA-FPS Insurance Certificate
- KHEA Master Insurance Policy
- KHEI-FPS Insurance Certificate
- KHEI Master Insurance Policy
- KLI-FPS Insurance Certificate
- KLI Master Insurance Policy
More details of the FPS can also be found in the FPS Instruction Manual, available at SSG’s website (http://www.ssg.gov.sg/cpe/for-peis/protection-of-course-fees.html)
The CPE Student Services Centre (SSC) addresses enquiries on private education, provides information on studying in Singapore, and offers advice to students who encounter problems during their course of study in private schools which cannot be resolved by the schools.
Students may refer to http://www.ssg.gov.sg/cpe/student-services/student-resources.html for more information and contacts of CPE Student Services Centre.
- Kaplan Higher Education Academy (UEN 199409389H; Validity 20/5/2018 to 19/5/2022)
- Kaplan Higher Education Institute (UEN 198600044N; Validity 17/8/2018 to 16/8/2022)
- Kaplan Learning Institute (UEN 199701260K; Validity 20/5/2018 to 19/5/2022)