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Business Management & Financial Management (BMFM)

These business skill courses can support a manager’s needs to promote best working practices and efficiency among his or her team. This in turn can help to ensure that the team achieves maximum output from minimum input by doing things right and improve productivity within the organisation.

WSQ Level 3

  • Define the areas in which management makes decisions
  • Identify the information contained in the three main financial statements
  • Define how profitability and rate of return on assets are calculated
  • Calculate the ratios used in long and short-term risk analysis
  • Determine the debt and profit risk in a company using ratio analysis
  • Adjust for differences in reporting to put companies on a comparable basis

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  • Identify negotiation outcomes in a commercial situation to establish your organisation’s desired position in the negotiation
  • Identify roles and responsibilities needed to support negotiation objectives
  • Prepare relevant background information to understand the other parties’ position
  • Use negotiation processes and techniques to assist in achieving the desired negotiation outcomes
  • Record the negotiation for evaluation and documentation purposes

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  • Identify project deliverables in consultation with relevant stakeholders
  • Execute project scope management processes and procedures in accordance with scope management plan and scope change control procedures
  • Identify potential scope issues in a timely manner

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  • Identify information sources in accordance to organisational guidelines and policies Identify the information sources of an organisation
  • Making sense of the information
  • Collect, analyse and report information to relevant stakeholders
  • Collect, analyse, report and present information
  • Getting the right information to the right stakeholders
  • Present information to relevant stakeholders in an appropriate format, style and structure using suitable business technology to support decision making
  • Understand the definition of a knowledge management system
  • Analyse information from a knowledge management system
  • Understand the organisational requirements in relation to a knowledge management system
  • Understand the related information management systems and business technology

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  • Develop basic skills in critical thinking and analysis in your work area
  • Ask appropriate questions to determine the quality of a finding, argument or assumption
  • Enhance creative thinking among reporting staff
  • Apply logical inquiry to issues
  • Appreciate the challenges of being creative
  • Understand ways in which people may contribute to the critical thinking and analysis process

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  • Identify legislative and regulatory requirements under the PDPA that the organisation has to comply with
  • Communicate key legislative and regulatory requirements under the PDPA and related management systems to relevant stakeholders to facilitate compliance
  • Assess the organisation’s internal policies and procedures to ensure compliance Identify and document areas of non-compliance in business activities
  • Assist in review of the organisation’s guidelines/policies for adherence to requirements under the PDPA
  • Assist in the implementation of procedures to ensure adherence to requirements under the PDPA in the day-to-day operations of the organisation
  • Prepare management report for follow-up action

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Identify Stakeholders

  • Primary, secondary, internal and external stakeholders
  • Differentiating and grouping stakeholder types
  • Factors affecting stakeholder relationships

Assess Relationship between Stakeholders and Organisation

  • Expectations and needs of stakeholders
  • Formulate messages to convey to stakeholders
  • Delivery of messages to stakeholders

Maintain Stakeholder Relationships

  • Effective use of communication techniques
  • Rapport building with stakeholders
  • Alignment of value proposition and key competitive capabilities
  • Develop and maintain network
  • Address peer-level conflicts and issues

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  • Understand organisational and functional objectives
  • Plan budgets to achieve strategic objectives
  • Consider PESTEL factors
  • Adopt forecasting techniques
  • Using variances analysis

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  • Gather and consolidate data on cash inflow and cash outflow transactions so as to identify the activities that affected cash, and classify them into three major activities: operating, investing and financing activities
  • Verify and reconcile transactions against financial records to ensure accuracy of the cash flow report
  • Generate cash flow reports to determine cash position of the business unit, using two methods: direct and indirect
  • Submit cash flow reports to relevant stakeholders for review

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  • Understand and gain knowledge about the regulatory and professional requirements related to the preparation and presentation of Consolidated Financial Statements
  • Analyse and interpret the consolidated financial statements of groups with particular reference to listed companies and multinational groups
  • Handle and communicate useful information related to the preparation of Consolidated Financial Statements according to the required governing standard

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  • Identify presentation objectives and presentation formats in accordance with organisational procedures
  • Gather and analyse necessary information to support presentation objectives
  • Develop presentations and presentation collaterals, if necessary, to support presentation structure
  • Present information in appropriate presentation formats to achieve presentation objectives Evaluate presentations to determine areas of improvement

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  • Identify and prospect with potential customers to obtain new business
  • Negotiate with prospect to achieve a sale
  • Finalise agreement by obtaining mutual agreement, approvals and closing the sale
  • Conduct documentation processes in accordance with organisational procedures

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WSQ Level 4

  • Select appropriate approaches to communicate ideas in an effective manner
  • Identify and implement specific ways to encourage responses from communicating parties
  • Substantiate or challenge viewpoints using a logical approach
  • Exchange ideas until outcomes are reached

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Determine Resource Needs to Ensure Successful Strategic Implementation

  • Concept of strategy implementation
  • Understand the role of resource planning in strategic implementation
  • Identify types of resources available

Implement Resource Allocation Process

  • Strategic actions vs. strategic intentions
  • Aligning resource allocation with corporate strategy
  • Assessing resources for sufficiency, adequacy and availability

Assess and Review Resource Allocation Outcomes

  • Compare resource requirement vs. resource allocated
  • Review resource plan and re-align resources with strategy

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Understand What is Project Management

  • Nine Project Management Knowledge Areas
  • The Project Management Cycle
  • The Project Charter
  • Writing SMART Objectives

Appreciate The Elements in Team Building

  • Basics of Teams
  • Everyone Plays a Part
  • Determinants of Team Cohesiveness
  • Methods of Developing Team Cohesion
  • Characteristics of a Productive Team
  • Selling ‘Teamwork’ to Workers who are Team Mis-fits

Apply Communication Skills

  • Basic Communication Skills
  • Barriers to Communication
  • Communication Channels
  • Types of Communication
  • Positive Language
  • Body Language
  • Five levels of Listening

Manage Conflicts

  • Case: Nobody’s working?
  • What is a Conflict?
  • Causes of Conflicts
  • Methods of Conflict Resolution
  • Managing Mindset over Conflict
  • Strategies for Managing Conflict Communication

Understand Coaching

  • What is coaching?
  • A Coach wears many hats
  • 4-Step Coaching Process
  • Assessing Learning Needs
  • Methods of Learning
  • Creating the Learning Environment
  • Managing Constraints in Coaching
  • Feedback skills

Utilise Theories of Motivation

  • Maslow’s Hierarchy
  • Expectancy Model
  • Shared Vision Creates Motivation

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  • Review analysis of the local and international finance environment to determine the impact on organisational finance strategies and credit policies
  • Evaluate methods for managing credit and foreign exchange in accordance with organisational financial objectives
  • Implement and manage foreign exchange exposure and credit policies to reduce risk and maximise returns for the organisation
  • Monitor and evaluate foreign exchange and credit policies effectiveness in managing the organisation’s finances to obtain optimal financial risk level
  • Grant credit facilities in consultation with immediate supervisors in accordance with the organisation’s credit policies

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  • Prepare for meetings to support meeting objectives
  • Conduct meetings to facilitate discussion and conflict resolution
  • Follow-up on meetings in accordance with organisational procedures
  • Evaluate meeting outcomes to determine areas of improvement

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Understand Stakeholder Analysis

  • Define stakeholder groups and recognise their impact on organisational strategies
  • Able to identify stakeholder’s key issues and types of programmes and activities to engage them
  • Able to list the legal and ethical constraints in enhancing programmes and activity

Identify and Evaluate Role in Stakeholder Relationship

  • Able to identify roles of different groups within each relevant programme and activities
  • Able to assess role to determine one’s responsibilities

Design A Communication Strategy with Stakeholder

  • Choose the appropriate channels to engage stakeholder
  • Effective use of communication techniques and channels
  • Seek and provide clarification with appropriate personnel, where necessary

Manage Team Synergy – Manage Peer Stakeholders

  • Understand and motivate peer stakeholders
  • Promote a conducive team environment
  • Apply negotiation and conflict resolution strategies

Manage Working Relationship with Stakeholders

  • Assess stakeholder relationship with the organisation
  • Use methods to review history and current standing of relationship with stakeholders
  • Apply strategies to manage stakeholder’s relationship
  • Review and monitor effectiveness of stakeholder management
  • Evaluate effectiveness of programmes and activities

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  • Identify market trends and developments that will impact your organisation’s marketing activities
  • Understand what market trends are relevant to business
  • Appreciate different sources of information on market trends and developments
  • Adopt methods of gathering such data and information
  • Analyse market trends and developments to forecast emerging market needs and develop appropriate recommendations for marketing efforts
  • Use statistical analysis skills relating to interpreting data and information gathered on market trends and developments
  • Use methodologies for forecasting market trends and developments
  • Compile reports and recommendations on market research analysis and findings
  • Utilise different types of reporting formats
  • Present data and information in reports

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Determine Resource Needs to Ensure Successful Strategic Implementation

  • Concept of strategy implementation
  • Understand the role of resource planning in strategic implementation
  • Identify types of resources available

Implement Resource Allocation

  • Process Strategic actions vs. strategic intentions
  • Aligning resource allocation with corporate strategy
  • Assessing resources for sufficiency, adequacy and availability

Assess and Review Resource Allocation Outcomes

  • Compare resource requirement vs. resource allocated
  • Review resource plan and re-align resources with strategy

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  • Understand the need for monitoring and controlling finances
  • Analyse and question the data in Cash Flow Statements
  • Monitor financial reporting procedures in the organisation in relation to Cash Flow Statements
  • Project cash inflows and outflows for the business unit to better prepare for contingencies
  • Review cash flow reports for the business unit to identify items that may impact cash flow management
  • Present findings to management for review in accordance with organisational policies and procedures

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WSQ Level 5

  • Determine short and long term financial needs to assess current financial situation
  • Formulate financial plans aligned to overall organisational strategies
  • Establish allocation of resources in accordance with organisational financial plans
  • Review financial forecasts to anticipate changes in circumstances
  • Review draft budget
  • Monitor and evaluate actual figures against budget to identify and address variances
  • Report findings, recommendations and options to relevant stakeholders

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WSQ Level 6

  • Set organisational budget plan direction in consultation with relevant stakeholders and aligned to overall organisational strategic plans
  • Review organisational financial and treasury management policies, systems, budgets and plans to evaluate effectiveness in increasing business value
  • Evaluate financial implications of financial and treasury management policies, systems budgets and plans on the organisation
  • Advise senior management on refinements to financial and treasury management policies, systems, budgets and plans
  • Evaluate financial and treasury management policies, systems, budgets and plans for endorsement purposes

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