The Personal Data Protection Act (PDPA) recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes. This act also provides for the establishment of a national Do Not Call (DNC) registry. The DNC registry will allow individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organisations.
By regulating the flow of personal data among organisations, PDPA also aims to strengthen and entrench Singapore’s competitiveness and position as a trusted, world-class hub for businesses.
Negotiation builds on common interests and reduces differences to secure an agreement that all parties involved can accept. It is energised by win-win and founded on fairness to all sides. It is different from bargaining. Whether it is with a customer or vendor or a colleague, the ability to negotiate is a key skill in work life.
Collate and Present Workplace Information from a Knowledge Management System (KMS) is an essential skill in the workplace that enhances the effectiveness of an individual in an organisation. This programme will enhance the ability of the participant through understanding the different information sources that are available in an organisation. Once the information sources are known, this programme will enhance the skills of the participant in collection, analysis, reporting and presentation of the knowledge to the various relevant stakeholders in the organisation.
This is a core module for Business Management Skills for Managers (Level 3). John Dewey describes Critical Thinking as “active, persistent, and careful consideration of any belief or supposed form of knowledge in the light of grounds that support it and the further conclusions to which it tends”.
In today’s increasingly dynamic business environment, you need the ability to sieve through voluminous amounts of information, find those that are pertinent, ascertain the credibility of the information and develop, defend and propose a reasonable position.
Critical Thinking & Analytical skills are important in problem solving and those who are able to do both tend to be creative as well. Critical Thinking and Analytical Skills are essential when dealing with business issues related to internal and external stakeholders. This programme will help you develop a critical thinking mindset as well as focus on enhancing the creative thinking skills of those reporting to you.
It aims to equip you with the skills necessary to challenge and rethink ideas and to provide insights and recommendations to your organisation’s stakeholders.
At a supervisory level, the key element towards building and maintaining stakeholder relationships in a business management framework is communications. The relationships can be continuously developed via enhancing the organisation’s communication efforts with both the internal and external stakeholders.
Planning, budgeting and control are major activities of management in all organisations. Budgets are central to the process of planning and control in order to allocate resources in an effective and efficient manner to achieve goals and objectives.
The involvement with budgets places the management accountant as a key player in the generation of management information. This course is designed to allow an understanding of organisational and business objectives and functions, the information that affects organisations, various approaches to budgets, types of budgets, behavioral aspects to budgeting and, lastly, variance analysis.
Business Managers and Marketing professionals are required to constantly keep themselves abreast of market trends and developments to enable themselves and their organisations to stay ahead and to retain their competitive edge. Understanding market trends and developments, conducting research, sourcing information about the market and interpreting such data have become more and more important. This is because an organisation’s marketing strategies must be driven by how much is known about the market, how relevant an organisation’s forecast can be and how well an organisation can plan their marketing activities to tap on the potentials that the market offers.
This course provides marketing and other business managers the skills and knowledge of how to understand, source, interpret and utilise valuable information about the market to contribute to their organisations ‘ business development and growth.
Managing programmes and activities to enhance stakeholder relationships aims to enhance the effectiveness of a manager managing different stakeholders inside and outside an organisation. The programme aims to give some insights how an organisation can achieve its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
The course imparts skills and knowledge to enable the participant to assess organisational relationship with stakeholders to understand rationale and focus programmes and activities to enhance stakeholder relationships, identify and evaluate role in stakeholder relationship enhancing programmes and activities to support organisationalstrategies. The participant will be able to manage working level relationships with peer stakeholders to support stakeholder relationship and carry out identified role in accordance with programme policies and procedures. The participant will also learn how to build rapport, trust and relationships with peer stakeholders, understand workplace communications, negotiation, conflict resolution and facilitating effective
Managing project teams is the art and science of managing relatively short-term efforts having finite beginning and ending points. The concept of project management involves two equally important components of hardware and software. The hardware of tools and systems make it a science. However, there is much, much more to managing projects than just applying analytical tools to help monitor, track and control.
The bigger problems for project managers are those associated with the human element: conflict resolution, team building, coaching, mentoring and negotiation. This workshop is intended to provide team leaders with fundamental skills necessary to copy with this element of the art of managing project teams.
Most newly formulated strategies, regardless how well-crafted they are, often fail in their implementation. It’s either a half-hearted replica of the original plan or simply never materialise at all. The rise and fall of companies is not based on how brilliant their strategic plan is, but rather, the ability to execute their strategic intents. This course examines the types of resources that must be drawn to support the implementation, allocation of required resources as well as review and assess the resource plan to achieve the desired business goals.