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The manager’s responsibility is not about just applying process and system tools to daily tasks. It is more intricately about people management, which requires Emotional Intelligence. Emotional intelligence (EI) or emotional quotient (EQ) is the ability of individuals to recognise their own and other people’s emotions, to diff erentiate between diff erent feelings, and to use emotional information to guide thinking and behaviour. In order to be able to manage others through Emotional Intelligence, we fi rst need to be aware of our own emotions.
On completion of the unit, you will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds with others in a business context. This would enable you to be more productive in your managerial role.
Today’s managers are expected to perform at optimum level at all times. You are expected to be able to successfully manage your time, stress and balance the multiple demands from your work and personal life with exceptional capability.
You are also expected to possess a clear mind to be able to help your team solve problems and provide directions to achieve organisational goals. With all the demands, do you sometimes feel that you are behind schedule, getting stressed out and are out of balance between your work and personal life? Above all that, you are not managing your fi nances well? The good news is, you are not alone.
This course addresses the challenges you have to enable you develop personal effectiveness, so that you can manage your role as a manager better at your workplace.
On completion of this module, you will be able to apply knowledge and life skills such as establishing of personal goals and evaluating them to justify roles and responsibilities in achievement of organisational goals, managing time effectively, maintaining organisational work-life balance, as well as managing stress and personal finances to be effective at the workplace as a manager.
Communication forms the core of any successful workplace. An effective manager is able to utilise the appropriate strategies and tools to enable appropriate communication to achieve the organisation’s goals. The competent manager would be able to combine the intricacies of organisational culture and employees’ background when planning and implementing communication strategies for each scenario. When negotiating with stakeholders, the proficient manager would amalgamate the various factors including motivation of stakeholders, causes of conflicts and negotiation tactics, as well as the diverse interests and inclinations of parties.
On completion of this unit, you will be able to lead workplace communication by evaluating and identifying gaps and barriers, developing and communicating plans to implement communication strategies and mechanisms. This course also enables you to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.
Problem solving and decision making are part of the daily life of working professionals. In the case for managers, there is an added element of consideration of team dynamics in order to achieve organisational vision.
From the problem level, the manager has to consider the root causes and context of the issue. From the people level, the manager has to be aware of the dynamics of the different stakeholders involved. From the organisational level, the manager has to comply with established processes and systems yet meet organisational goals.
On completion of this unit, you will be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root causes(s), and apply problem solving tools and techniques to address performance deficiency.