Data about customer browsing and buying behaviours can be found everywhere. From online shopping cart transactions, customer loyalty programmes to user reviews, there is a large amount of readily available information that can be translated into data-driven business decision-making.
Upon completion of this course, participants would have learnt how to use business information to analyse and predict organisation performance. They will also learn how to develop a logic-driven mindset that will help shape their ability to make strategic and effective decisions.
Disagreements and conflicts will inevitably arise between people from time to time as their needs and opinions differ. Parties may feel dissatisfied with certain outcomes or simply disagree with the way things are done.
Without a well-managed discussion, such differences may end up in unhealthy conflicts, resentment and create future communication barriers at the workplace.
This course is designed to help participants learn how to lead negotiations and reach favourable outcomes with their stakeholders through a set of interesting and engaging case studies, discussion and role-plays.
Corporate business communication is a set of activities aimed at orchestrating and integrating all external and internal communications to create a shared favourable view by various stakeholders within the organisation.
Upon completion of this module, participants will learn how to identify and analyse the various communication needs and styles of internal stakeholders within their organisations. They will also understand how to identify the various decisions-making styles of various key stakeholders in their organisations and craft the right persuasive company messages.
The only constant in today’s workplace is change and very often it happens before employees and management are able to prepare themselves for it. This presents new challenges to everyone, from the leaders to the entry-level employees.
Upon completion of this course, participants will learn how to implement changes smoothly at their workplace and have them better accepted by their team members.
Creative problem solving and innovation skills are in strong demand in today’s competitive marketplace and complex workspace. With the right application, one can drive innovation and productivity to sustain the organisation productivity or simply to resolve problems at the workplace.
Upon completion of this module, participants will learn to take a structured approach to problem solving. They will also learn how to use creative and innovative concepts to devise solutions to address an issue at hand or even innovate for their organisation.
From memo writing to the management, emails or wording detailed proposals to their clients, every individual has the need to exercise good language skills and writing etiquette at their workplace today.
Upon completion of this course, participants will learn how to apply the golden rules of writing such as knowing the intended audience, how to captivate the reader attention with the right choice of words and the application of specific and concise language.
Most organisations today are turning to best practices in project management to consistently deliver good business results and reduce operating risks and costs. With limited resources, tight timelines and little room for error, knowledgeable project managers are often relied upon to help organisations streamline their processes to deliver business value.
Upon completion of this course, participants will be able to familiarise themselves with key project management processes, key tools and essential planning documents needed for effective project management.
Performance management is a constant collaborative effort between managers and their employees in setting work objectives, progress assessments and providing coaching support and feedback on employee performance. As a manager, being a readily available and active coach to your employees can enable them to contribute effectively to organisation objectives and feel valued and motivated.
Upon completion of this course, participants will be able to identify the key components needed to plan, monitor and review an effective performance management process.
From making one’s point in a meeting, explaining abstract details to colleagues or closing a crucial business deal, presentation skills are required in many daily situations.
In this course, participants will learn how to present their information clearly and effectively to convey their message. Through a mix of case studies, group discussions and audio-video recording and analysis sessions, they will also learn how to build up presentation content, organise their details, speak with confidence to grab audience attention and maximise their ability to present with impact.
Many successful organisations today are guided by their leaders’ strong visions and strategic thinking processes that reap good business results.
Crafted for individuals who are greatly involved in developing their organisation’s vision and translating it into purposeful strategy and action, this course will take participants through a series of lessons from creative thinking, vision and effective strategic planning to implement practical actions and measurable outcomes.
Without a well-defined recruitment and screening process, hiring managers and human resource specialists often face the challenge in getting good candidates who could be a potentially strong fit into job roles in their organisation.
Upon completion of this course, participants will learn about the best recruitment strategies, competency assessments for job candidates and formulation of interview questions.
Team building skills are essential to the effectiveness of managers and leaders in every organisation. Applicable even for individuals at non-managerial positions, these skills will help one to contribute more effectively and help the team accomplish much more.
Through a series of interactive and reflective learning sessions, this course will build up the participants’ interpersonal skills such as conflict resolution, negotiation abilities and vital knowledge on creating team synergy and embracing team diversity.
Upon completion of this course, participants will be more familiar with what contributes to a successful team and learn the ways to be a top-notch contributor to the team.
Many successful organisations still rely a lot on their business team making cold-calls and emails to their prospects. Yet, few are able to master the art of persuasion and create sufficient influence to pique their audience’s interest, present their product offerings and improve their closing rate.
Coaching is the art of working with people to minimise interference and maximise their fullest potential in what they do. For team leaders who are coaching their team, coaching can help their team individuals explore their motivation, and overcome the obstacles that are holding them back.
Participants will get hands-on practice in using coaching tools, concepts and even an Elemental5 Awareness behavioural profiling tool to assess their team members’ different behavioural types and derive insights into the appropriate ways to coach them.