Disagreements and conflicts will inevitably arise between people from time to time as their needs and opinions differ. Parties may feel dissatisfied with certain outcomes or simply disagree with the way things are done.
Without a well-managed discussion, such differences may end up in unhealthy conflicts, resentment and create future communication barriers at the workplace.
This course is designed to help participants learn how to lead negotiations and reach favourable outcomes with their stakeholders through a set of interesting and engaging case studies, discussion and role-plays.
This course is designed for professionals who wish to improve their abilities in settling agreements and maintaining strong, ongoing relationships with other parties they work with.
At the end of the course, the participants will be able to:
- Apply active listening techniques to identify concerns from stakeholders
- Formulate strategies in preparing for a negotiation
- Use negotiation and persuasion skills to manage challenging situations
- Apply closure techniques to complete negotiation deals
For more information on dates and fees, please see our Training Calendar.
16 hours / 2 days
Course Fees (Public)
S$650.00 per pax (Before GST)
S$695.50 per pax (With GST)
Certificate of Completion by Kaplan
Information is accurate as of 22 May 2017.