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Service Excellence (SV CF)

Analyse Service Quality and Customer Satisfaction

Service Excellence (SV CF)

Analyse Service Quality and Customer Satisfaction

Useful information

  • Analyse service quality and customer satisfaction results to determine the organisation’s performance
  • Communicate findings and results to relevant stakeholders
  • Implement improvement plans to close service performance gaps

Service Professionals

16 hours/2 days

For more information on dates and fees please see our Training Calendar.

For course fees and information, please download the SkillsFuture Flyer and Brochure.