Rotate your device for the full version of the site.

Service Excellence (SV CF)

Certified Service Professional (Version 2 Track 2)

Service Excellence (SV CF)

Certified Service Professional (Version 2 Track 2)

Useful information

  • Explain the importance of go-the-extra-mile service (GEMS)
  • Present yourself professionally
  • Apply the 5A* GEMS approach when attending to customers
  • Apply the 5A* GEMS approach to manage service challenges
  • How to stay positive as a service professional
  • Keep improving yourself as a service professional

Service Professionals

32 hours/4 days

For more information on dates and fees please see our Training Calendar.