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Service Excellence (SV CF)

Develop Service Recovery Framework

Service Excellence (SV CF)

Develop Service Recovery Framework

Useful information

  • Analyse service challenges to ascertain service delivery gaps
  • Develop service recovery framework to address service delivery gaps
  • Cascade service recovery framework to stakeholders
  • Evaluate the effectiveness of service recovery strategies

Service Professionals

12 hours/1.5 days

For more information on dates and fees please see our Training Calendar.

 

For course fees and information, please download the SkillsFuture Flyer and Brochure.