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Service Excellence (SV CF)

Manage Service Performance

Service Excellence (SV CF)

Manage Service Performance

Useful information

  • Recognise the importance of organisation’s service standards in attaining service excellence
  • Assess gaps between actual service performance and organisation’s service standards
  • Communicate service performance levels to motivate team to achieve service excellence
  • Monitor service performance levels for effectiveness of actions taken

Service Professionals

16 hours/2 days

For more information on dates and fees please see our Training Calendar.

For course fees and information, please download the SkillsFuture Flyer and Brochure.