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Service Excellence (SV CF)

Respond to Service Challenges

Service Excellence (SV CF)

Respond to Service Challenges

Useful information

  • Recognise triggers in the service environment that may lead to potential service challenges
  • Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
  • Escalate unresolved service challenges in accordance with the organisation’s guidelines

Service Professionals

16 hours/2 days

For more information on dates and fees please see our Training Calendar.

For course fees and information, please download the SkillsFuture Flyer and Brochure.