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Workforce Skills Qualifications

The WSQ system is designed to be a practical, accessible and affordable launching pad for individuals to take charge of their own careers and advancement. It is also a powerful business tool for employers to access and maintain a skilled workforce as it enhances their competitive edge and advancing their businesses.

Comprehensive

  • Ability to listen, comprehend, analyse and reflect on information received in the workplace
  • Ability to speak and relay information effectively to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace
  • Ability to record information accurately in the workplace
  • Ability to write to convey information and ideas effectively in the workplace

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  • Ability to listen, comprehend, analyse and reflect on information received in the workplace
  • Ability to speak and relay information effectively to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace
  • Ability to record information accurately in the workplace
  • Ability to write to convey information and ideas effectively in the workplace

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  • Ability to listen, comprehend, analyse and reflect on information received in the workplace
  • Ability to speak and relay information effectively to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace
  • Ability to record information accurately in the workplace
  • Ability to write to convey information and ideas effectively in the workplace

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Conversational

  • Ability to speak and relay information effectively and accurately to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace
  • Ability to listen, comprehend, analyse and reflect on information received in the workplace

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  • Ability to speak and relay information effectively and accurately to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace
  • Ability to listen, comprehend, analyse and reflect on information received in the workplace

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  • Ability to speak and relay information effectively and accurately to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace
  • Ability to listen, comprehend, analyse and reflect on information received in the workplace

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Numeracy

  • Ability to use Mathematics to analyse and solve a problem or make a prediction in the workplace
  • Ability to interpret concepts about numbers and mathematical operations and perform calculations
  • Demonstrate measurement skills
  • Ability to interpret statistical data and graphs
  • Ability to write to convey information and ideas effectively in the workplace

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  • Ability to use Mathematics to analyse and solve a problem or make a prediction in the workplace
  • Ability to interpret concepts about numbers and mathematical operations and perform calculations
  • Demonstrate measurement skills
  • Ability to interpret statistical data and graphs
  • Ability to write to convey information and ideas effectively in the workplace

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  • Ability to use Mathematics to analyse and solve a problem or make a prediction in the workplace
  • Ability to interpret concepts about numbers and mathematical operations and perform calculations
  • Demonstrate measurement skills
  • Ability to interpret statistical data and graphs
  • Ability to write to convey information and ideas effectively in the workplace

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The manager’s responsibility is not about just applying process and system tools to daily tasks. It is more intricately about people management, which requires Emotional Intelligence. Emotional intelligence (EI) or emotional quotient (EQ) is the ability of individuals to recognise their own and other people’s emotions, to diff erentiate between diff erent feelings, and to use emotional information to guide thinking and behaviour. In order to be able to manage others through Emotional Intelligence, we fi rst need to be aware of our own emotions.

On completion of the unit, you will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds with others in a business context. This would enable you to be more productive in your managerial role.

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Today’s managers are expected to perform at optimum level at all times. You are expected to be able to successfully manage your time, stress and balance the multiple demands from your work and personal life with exceptional capability.

You are also expected to possess a clear mind to be able to help your team solve problems and provide directions to achieve organisational goals. With all the demands, do you sometimes feel that you are behind schedule, getting stressed out and are out of balance between your work and personal life? Above all that, you are not managing your fi nances well? The good news is, you are not alone.

This course addresses the challenges you have to enable you develop personal effectiveness, so that you can manage your role as a manager better at your workplace.

On completion of this module, you will be able to apply knowledge and life skills such as establishing of personal goals and evaluating them to justify roles and responsibilities in achievement of organisational goals, managing time effectively, maintaining organisational work-life balance, as well as managing stress and personal finances to be effective at the workplace as a manager.

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Communication forms the core of any successful workplace. An effective manager is able to utilise the appropriate strategies and tools to enable appropriate communication to achieve the organisation’s goals. The competent manager would be able to combine the intricacies of organisational culture and employees’ background when planning and implementing communication strategies for each scenario. When negotiating with stakeholders, the proficient manager would amalgamate the various factors including motivation of stakeholders, causes of conflicts and negotiation tactics, as well as the diverse interests and inclinations of parties.

On completion of this unit, you will be able to lead workplace communication by evaluating and identifying gaps and barriers, developing and communicating plans to implement communication strategies and mechanisms. This course also enables you to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.

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Problem solving and decision making are part of the daily life of working professionals. In the case for managers, there is an added element of consideration of team dynamics in order to achieve organisational vision.

From the problem level, the manager has to consider the root causes and context of the issue. From the people level, the manager has to be aware of the dynamics of the different stakeholders involved. From the organisational level, the manager has to comply with established processes and systems yet meet organisational goals.

On completion of this unit, you will be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root causes(s), and apply problem solving tools and techniques to address performance deficiency.

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Qualifications

To achieve this, you need to complete 8 competency modules comprising of 6 Core and 2 Elective modules.

CORE MODULES:

  • Cultivate Workplace Relationships
  • Enable People
  • Lead Team
  • Manage Change
  • Manage Self
  • Manage Achievement of Results

ELECTIVE MODULES:

  • 2 elective units can be taken from Level 3, 4 or 5 within any WSQ frameworks

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To achieve this, you need to complete 8 competency modules comprising of 6 Core and 2 Elective modules.

CORE MODULES:

  • Develop Personal Effectiveness
  • Engage People
  • Facilitate Achievement of Results
  • Facilitate Change
  • Foster Business Relationship
  • Lead Managers

ELECTIVE MODULES:

  • 2 elective units can be taken from Level 4,5 or 6 within any WSQ frameworks

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Writing

  • Ability to write to convey information and ideas effectively and accurately to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace

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  • Ability to write to convey information and ideas effectively and accurately to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace

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  • Ability to write to convey information and ideas effectively and accurately to serve a purpose, context and audience in the workplace
  • Ability to read, comprehend, analyse and reflect on information presented in the workplace

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WSQ level 1

  • Access available sources of information to identify global trends and interpret information that impact one’s employability and job role
  • Identify the types of expectations and adjustments required in current and new job situations to stay employable and competitive in the global context
  • Identify the types of competencies required in current and new job requirements
  • Identify gaps in own competencies, determine training and development needs and select suitable learning opportunities that match personal learning styles
  • Transfer skills and knowledge acquired from training and development to the workplace and measure performance improvement as a result of training and development
  • Demonstrate the ability to learn from and coach others a given set of skills from one job situation to another
  • Identify the implications of diversity at the workplace and participate in relevant approaches to work within a diverse workforce
  • Identify impact of change on oneself and one’s job and adopt appropriate techniques to respond to change

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  • Conduct SEIRI in accordance with organisational pre-determined schedule
  • Check work area to correctly identify unnecessary items in accordance with organisational checklist
  • Label and segregate unnecessary items properly in work area in accordance with organisational procedures
  • Clear all unnecessary items from work area and place them at designated location or holding area
  • Dispose unnecessary items at designated location or holding area in accordance with organisational guidelines and procedures
  • Conduct SEIRI in accordance with organisational safety and health guidelines

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  • Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace
  • Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  • Identify personal strengths and weaknesses and make improvements needed to develop emotional intelligence
  • Recognise the emotional needs of others, empathise and respond appropriately to their needs
  • Present self with confidence and show flexibility in responding to changes at the workplace
  • Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  • Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self

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  • Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace
  • Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  • Identify personal strengths and weaknesses and make improvements needed to develop emotional intelligence
  • Recognise the emotional needs of others, empathise and respond appropriately to their needs
  • Present self with confidence and show flexibility in responding to changes at the workplace
  • Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  • Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self

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  • Identify their own duties and responsibilities, according to organisational quality procedures, quality policies and job descriptions
  • Establish job and quality objectives, according to work instructions, organisational quality procedures and policies
  • Plan work activities to meet quality system requirements with supervisor or designated personnel, which may include but not limited to: planning for resources required scheduling tasks according to overall organisational or departmental schedule
  • Discuss performance measures with designated personnel, which may include but not limited to: time achievements output achievements and quality achievements
  • Report any abnormalities and problems encountered in planning daily work to designated personnel according to organisational quality procedures

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  • Interpret and analyse information received Plan response to information received taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

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  • Interpret and analyse information received Plan response to information received taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

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  • Practise personal hygiene at workplace in accordance with the organisational procedures
  • Use and maintain personal protective equipment required for the work in accordance with the organisational procedures
  • Use and maintain workplace equipment and safety devices in accordance with organisational procedures or manufacturer’s instructions Follow safety signs and instructions in workplace
  • Follow workplace risk control measures in accordance with the organisational procedures
  • Report workplace safety and health issues to appropriate person in accordance with the organisational procedures and Workplace Safety and Health Act
  • Identify and report potential hazards and risks associated within the work area in accordance with the organisational procedures
  • Report unsafe working conditions and work practices in accordance with the organisational procedures
  • Participate in resolving hazards and risks identified in the work area in accordance with the organisational procedures
  • Participate in identifying personal protective equipment requirements for the work in accordance with the organisational procedures
  • Participate in identifying safety device required for safe operations of machinery and equipment if any at the workplace
  • Participate in identifying information needed to handle workplace emergencies Participate in workplace safety and health training
  • React to the types of emergencies at the workplace
  • Use equipment and materials required for workplace emergency response in accordance with the organisational procedures
  • Activate emergency services in the event of emergency at the workplace in accordance with the organisational procedures
  • Follow the instructions given by authorised personnel in the event of emergency at the workplace
  • Participate in the organisational emergency response exercise in accordance with the guidelines provided by the relevant regulatory requirements
  • Follow infectious disease outbreak control at the workplace in accordance with the guidelines provided by the relevant regulatory bodies

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  • Work with documents and save them in different file formats
  • Choose built-in options, such as the Help function, to enhance productivity
  • Create and edit small-sized word processing documents that will be ready to share and distribute
  • Apply different formats to documents to enhance them before distribution; recognise good practice in choosing the appropriate formatting options
  • Insert tables, images, and drawn objects into documents
  • Prepare documents for mail merge operations
  • Adjust document page settings
  • Check and correct spelling before finally printing documents

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  • Show initiative in identifying opportunities and goals for continuous improvement in workplace performance
  • Discuss with stakeholders on potential areas and/or practices for innovation at the workplace
  • Demonstrate innovative and enterprising behaviours to improve business performance in accordance with regulatory requirements and ethics
  • Review new initiatives for possible risks and recommend corrective actions and an appropriate strategy to deal with identified risks
  • Develop an action plan to implement the selected risk strategy in consultation with stakeholders using the most suitable mode of communication
  • Translate ideas into action with self-direction and sustained efforts for goal attainment in accordance with context requirements, best practices and future needs
  • Monitor the risks identified at individual level to implement action plan and update risk response plan

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  • Understand the key concepts relating to the importance of secure information and data, physical security, privacy and identity theft
  • Protect a computer, device, or network from malware and unauthorised access
  • Understand the types of networks, connection types, and network specific issues including firewalls
  • Browse the World Wide Web
  • Communicate on the Internet securely
  • Understand security issues related to communications, including e-mail and instant messaging
  • Backup and restore data appropriately and safely; securely dispose of data and devices

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  • Set personal goals and align them to team goals Identify one’s role and responsibilities and their contribution towards the achievement of team goals
  • Identify personal strengths and weaknesses, list the strategies to overcome weaknesses and describe how personal strengths can contribute towards the achievement of team goals
  • Plan and complete personal tasks to meet team goals
  • Recognise symptoms of and deal with stress to maintain work effectiveness
  • Identify programmes that help to maintain or enhance personal work-life balance Identify one’s existing financial position using appropriate tools and describe how to manage such a position

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  • Identify different types of computers as well as their main components and be able to log on to a computer and understand the basic function of a mouse and keyboard
  • Understand and use common desktop icons and the taskbar and be able to shut down a computer
  • Identify the main parts of a window, work with windows, and identify the main types of storage media and programme applications
  • Create, format, save and print a document Identify files and folders and recognise common file types
  • Understand the Internet and the World Wide Web and the importance of evaluating information on the World Wide Web
  • Use a Web browser and a search engine and be able to complete and submit Web-based forms and understand the concept of an online virtual community
  • Understand the structure of an email address

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  • Work with spreadsheets and save them in different file formats
  • Choose built-in options, such as the Help function, within the application to enhance productivity
  • Enter data into cells; use good practice in creating lists
  • Select, sort and copy, move and delete data
  • Edit rows and columns in a worksheet
  • Copy, move, delete, and appropriately rename worksheets
  • Create mathematical and logical formulas using standard spreadsheet functions; use good practice in formula creation; recognise error values in formulas
  • Format numbers and text content in a spreadsheet
  • Choose, create, and format charts to communicate information meaningfully
  • Adjust spreadsheet page settings
  • Check and correct spreadsheet content before finally printing spreadsheets

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  • List personal competencies acquired through learning and experience
  • Determine career goals taking into account personal competencies
  • State sources of and interpret information on potential employment opportunities
  • Select jobs that best match personal competencies and career goals; and apply for jobs
  • Prepare for and attend job interviews
  • Demonstrate basic social etiquette skills and personal hygiene during job interview

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  • List personal competencies acquired through learning and experience
  • Determine career goals taking into account personal competencies
  • State sources of and interpret information on potential employment opportunities
  • Select jobs that best match personal competencies and career goals; and apply for jobs
  • Prepare for and attend job interviews
  • Demonstrate basic social etiquette skills and personal hygiene during job interview

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  • Interpret productivity purpose, goals & objectives Define how productivity is measured
  • Select appropriate methods to increase productivity and workplace performance
  • Identify factors that improve productivity at the workplace Identify productivity improvements beyond cheaper, better and faster Identify human factors that can improve productivity
  • Determine different performance mindsets that can impact the outcome of productivity Select appropriate treatments to prevent poor productivity practices at the workplace
  • Eliminate bottlenecks that limit productivity growth
  • Develop a conducive environment for staff to contribute more to productivity
  • Engage regular constructive feedback with staff to maintain high productivity
  • Interpret productivity improvement and link it to the financial Big Picture
  • Identify areas that create internal wastage
  • Detect and prepare a list of activities that contribute to internal wastage
  • Catergorise the various forms of waste in accordance with the 8 kinds of waste framework
  • Apply appropriate productivity techniques and take measurements on the kind of improvement (cheaper, better, faster) made

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  • Understand what a database is and how it is organised and operated
  • Create a simple database and view the database content in various modes
  • Create a table, define and modify fields and their properties; enter and edit data in a table
  • Sort and filter a table or form; create, modify and run queries to retrieve specific information from a database
  • Understand what a form is and create a form to enter, modify and delete records and data
  • Create routine reports and prepare outputs ready for distribution

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  • Understand web browsing and online security concepts
  • Use the web browser and manage browser settings, bookmarks, and web outputs
  • Search effectively for online information and critically evaluate web content
  • Understand key copyright and data protection issues
  • Understand concepts of online communities, communications and email
  • Send, receive e-mails and manage email settings Organise and search emails; use calendars

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  • Work with presentations and save them in different file formats
  • Choose built-in options, such as the Help function, within the application to enhance productivity
  • Understand different presentation views and when to use them; choose different slide layouts and designs
  • Enter, edit, and format text in presentations
  • Recognise good practice in applying unique titles to slides
  • Choose, create, and format charts to communicate information meaningfully Insert and edit pictures, images, and drawn objects

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  • Recognise symptoms that could lead to potential problems at the workplace
  • Identify deviations from organisational norm and SOPs based on symptom identified
  • Identify the possible root cause of the problem using appropriate tools and techniques
  • Identify impact of the problem on one’s job responsibilities and other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one as solution to the problem
  • Develop an action plan for implementation of the chosen solution
  • Communicate chosen solution and action plan to relevant parties using suitable mode of communication
  • Evaluate the effectiveness of the implemented solution and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future

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  • Understand computer concepts around hardware and software
  • Identify health, environment and security considerations when using computers
  • Manage basic desktop settings and manage files and folders
  • Create, save, edit and format a word processing document
  • Create, save, edit and format a spreadsheet document
  • Search for information on the web, create and edit bookmarks
  • Send and reply to e-mails and manage file attachments

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  • Understand key concepts relating to ICT, computers, devices and software
  • Start up and shut down a computer Work effectively on the computer desktop using icons, windows
  • Adjust the main operating system settings and use built-in help features
  • Create a simple document and print an output
  • Know and apply the main concepts of file and folder management and organisation
  • Understand key storage concepts and use software to compress re-size large files
  • Understand and apply network concepts & connection options for network connection
  • Understand the importance of protecting data and devices from malware
  • Recognise considerations relating to green IT, accessibility, and user health

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  • Understand the features of a tablet and its uses
  • Carry out common operations, apply settings, and secure a tablet
  • Use a wireless network securely, and set up online accounts for different services
  • Use a web browser to browse, search for, and bookmark web pages
  • Capture, view, organise and share images and videos
  • Use an application store, and install and update applications
  • Recognise backup and storage options for a tablet, and use cloud-based storage

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  • Define and align team goals with departmental and organisational goals
  • Define own and individual roles within the team and work within the team and organisation dynamics
  • Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements
  • Listen to, and contribute ideas and skills using appropriate communication techniques to achieve team goals
  • Demonstrate trust, respect and support towards team members in daily activities to achieve team goals
  • Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues
  • Identify and resolve issues and concerns through collaborative activities with supervisor
  • Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals
  • Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish the task assigned
  • Recommend improvements to established policies and procedures in a proactive manner

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Workplace Literacy refers to the individual’s ability to speak, listen, read and write in the course of work (using English as the main language of communication). This is a basic requirement of an effective worker and these skill sets are different from technical competencies. The four learning areas for the Workplace Literacy (WPL) modules are – Speaking, Listening, Reading and Writing.

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WSQ Level 3

  • Define the areas in which management makes decisions
  • Identify the information contained in the three main financial statements
  • Define how profitability and rate of return on assets are calculated
  • Calculate the ratios used in long and short-term risk analysis
  • Determine the debt and profit risk in a company using ratio analysis
  • Adjust for differences in reporting to put companies on a comparable basis

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  • Identify negotiation outcomes in a commercial situation to establish your organisation’s desired position in the negotiation
  • Identify roles and responsibilities needed to support negotiation objectives
  • Prepare relevant background information to understand the other parties’ position
  • Use negotiation processes and techniques to assist in achieving the desired negotiation outcomes
  • Record the negotiation for evaluation and documentation purposes

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  • Recognise their own emotional states, the causes of those emotional states and its effects on their own and their team’s performance and interpersonal relationships at the workplace
  • Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of their own emotional intelligence
  • Model behaviours that demonstrate application of emotional intelligence Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
  • Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
  • Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace
  • Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals Promote a positive emotional climate at the workplace

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  • Identify project deliverables in consultation with relevant stakeholders
  • Execute project scope management processes and procedures in accordance with scope management plan and scope change control procedures
  • Identify potential scope issues in a timely manner

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  • Establish working relationships with network members to improve knowledge sharing and networking opportunities
  • Pursue collaborative opportunities that will support mutually beneficial outcomes
  • Facilitate information exchange among network and team members to support organisational and team priorities
  • Communicate expectations to ensure your team is focused and clear about its role and purpose
  • Establish team processes to encourage collaboration and shared responsibility for decisions and actions
  • Support diversity in your team and encourage cooperation and engagement
  • Identify the roles and responsibilities of your team members to minimise conflicts that may impact team performance
  • Work with your team members to resolve conflicts
  • Monitor and review agreed actions to resolve conflicts

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  • Identify information sources in accordance to organisational guidelines and policies Identify the information sources of an organisation
  • Making sense of the information
  • Collect, analyse and report information to relevant stakeholders
  • Collect, analyse, report and present information
  • Getting the right information to the right stakeholders
  • Present information to relevant stakeholders in an appropriate format, style and structure using suitable business technology to support decision making
  • Understand the definition of a knowledge management system
  • Analyse information from a knowledge management system
  • Understand the organisational requirements in relation to a knowledge management system
  • Understand the related information management systems and business technology

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  • Analyse personal goals and align them to departmental goals
  • Examine personal role and responsibilities and their contribution to departmental success
  • Examine personal strengths and weaknesses, apply strategies to overcome weaknesses and use personal strengths to contribute towards the achievement of department goals
  • Plan, organise and execute personal work activities to achieve departmental goals
  • Identify causes of stress that affect self and team and apply stress management techniques to deal with them
  • Support the implementation of work-life balance programmes to achieve organisational effectiveness
  • Establish one’s existing financial position using appropriate tools and explain how to manage such a position

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  • Adapt your communication style to suit your work context
  • Communicate ideas and concepts using appropriate verbal and non-verbal cues
  • Seek feedback to ensure the message is received and understood
  • Address barriers to communication
  • Gather necessary information for decision making and explain the process to your team members
  • Evaluate the risks and consequences of potential actions or decisions
  • Work with your team to develop and assess options that will lead to successful outcomes
  • Select the most appropriate decision in relation to your team and organisation’s objectives
  • Review your own performance to identify strengths and limitations of your professional competence and management practices
  • Seek opportunities to develop your skills and knowledge
  • Maintain communication and engagement with team leaders to identify new and emerging areas of professional practice

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  • Develop basic skills in critical thinking and analysis in your work area
  • Ask appropriate questions to determine the quality of a finding, argument or assumption
  • Enhance creative thinking among reporting staff
  • Apply logical inquiry to issues
  • Appreciate the challenges of being creative
  • Understand ways in which people may contribute to the critical thinking and analysis process

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  • Review your team and organisational business plans to identify new and emerging skills requirements
  • Work with your team members to identify current and future skills requirement
  • Translate your team members’ skills requirement into learning and development plans
  • Identify learning and development opportunities that support the development of team members’ skills
  • Encourage and support your team members to develop and share their skills and experiences to enhance team effectiveness
  • Provide on-the-job instruction, coaching and mentoring to increase the capability and performance of your team members
  • Communicate expectations of team performance in a positive manner
  • Provide opportunities for your team members to take on added responsibilities and learn in the workplace
  • Support your team members to identify and address their skills requirement

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  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

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  • Provide and clarify with team members on work-related information using appropriate communication techniques
  • Involve team members in the planning of work activities to promote ownership and commitment to work plan
  • Delegate duties and responsibilities taking into consideration the competencies of individual team members
  • Communicate thoughts and feelings to justify a position and responsibilities assigned to team members and persuade and influence them
  • Communicate to team members the importance and interdependence of each role and promote the benefits of diversity within the team
  • Communicate and agree on individual and team goals and targets to be achieved Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them
  • Provide resources, assistance and support needed by team members to complete projects or work activities
  • Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques
  • Communicate team performance and related issues of concern to management and provide recommendations to address them

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  • Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace
  • Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance
  • Assist team members to unleash their untapped innovation and creativity and increase their ability to develop creative ideas for innovation
  • Facilitate team to be self-directed and sustain effort for continuous improvement at the workplace
  • Conduct risk assessment of new initiatives on team performance and success and recommend possible risk management strategies
  • Implement appropriate risk management strategies to support innovation and enterprise
  • Evaluate the effectiveness of implemented strategies in achieving planned outcome

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  • Analyse information gathered from the news media to determine relevant trends and issues that would affect work team Analyse the implications of global competitiveness on one’s job and team
  • Identify the competencies required in current job for self and team
  • Identify gaps in competencies, determine training and development needs and select resources and suitable learning opportunities that match the learning styles of self and team
  • Implement ways to provide a conducive work environment to facilitate the transfer of learning among team members and peers
  • Promote opportunities for learning and coaching within a team
  • Analyse the impact of diversity on a team and facilitate team members to work within a diverse team
  • Identify and implement strategies to motivate and assist team members to adapt to change in job requirements at the workplace

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  • Identify legislative and regulatory requirements under the PDPA that the organisation has to comply with
  • Communicate key legislative and regulatory requirements under the PDPA and related management systems to relevant stakeholders to facilitate compliance
  • Assess the organisation’s internal policies and procedures to ensure compliance Identify and document areas of non-compliance in business activities
  • Assist in review of the organisation’s guidelines/policies for adherence to requirements under the PDPA
  • Assist in the implementation of procedures to ensure adherence to requirements under the PDPA in the day-to-day operations of the organisation
  • Prepare management report for follow-up action

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Identify Stakeholders

  • Primary, secondary, internal and external stakeholders
  • Differentiating and grouping stakeholder types
  • Factors affecting stakeholder relationships

Assess Relationship between Stakeholders and Organisation

  • Expectations and needs of stakeholders
  • Formulate messages to convey to stakeholders
  • Delivery of messages to stakeholders

Maintain Stakeholder Relationships

  • Effective use of communication techniques
  • Rapport building with stakeholders
  • Alignment of value proposition and key competitive capabilities
  • Develop and maintain network
  • Address peer-level conflicts and issues

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  • Participate in the development of a learning organisation that supports the development of individuals within the team and work environment
  • Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and better use of technology
  • Support enterprising behaviour and risk taking within the team
  • Prepare and communicate a plan for implementation of change and reinforce intended outcomes and benefits
  • Assign roles and responsibilities to implement change strategies and processes
  • Identify systems and behaviours that may support or limit change processes
  • Work with team members to plan for predictable consequences of change
  • Provide support and resources to support change activities
  • Communicate the organisational continuous improvement processes to team members
  • Encourage team members to take responsibility for their participation in continuous improvement processes
  • Monitor performance of teams and individuals to identify opportunities for further improvement

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  • Conduct self-assessment of personal competencies acquired through learning and experience
  • Set personal career goals taking into account industry demand and personal competencies
  • Review requirements to achieve personal career goals and develop plan to achieve career goals Source for jobs which are compatible with personal competencies and career goals
  • Select jobs that best match personal competencies and career goals, establish job requirements and apply for jobs
  • Apply advanced skills to prepare for and attend job interviews
  • Maintain standards for personal image and hygiene when attending job interview
  • Demonstrate social etiquette skills to build relations with interviewers

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  • Explain the responsibilities of a general worker
  • Explain the responsibilities of a workplace safety and health committee
  • Explain the responsibilities of supervisory personnel
  • Interpret relevant workplace safety and health policies, procedures, health programmes and related information
  • Explain and provide the work group promptly with accessible information on the organisation’s safety and health policies, procedures and programmes
  • Explain to the work group information on the provision of personal protective equipment in the workplace
  • Explain to the work group information on the provision of safety devices on the machinery and equipment
  • Explain to the work group information on the types of emergencies in the workplace
  • Explain and provide the work group promptly with accessible information about identified hazards and the outcomes of risk assessment

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  • Produce better reports with deeper data analysis
  • Produce higher quality management information
  • Use advanced features in table, query, form and report design
  • Use macros within the database application
  • Import, export and link data

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  • Plan and design more effective presentations that have greater impact
  • Use advanced features to customise layout and shows
  • Use and manipulate pictures, images and drawn objects, charts/graphs in presentations
  • Add sophisticated multimedia elements to presentations
  • Use powerful relating tools to link information to other applications

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  • Produce higher quality information
  • Pinpoint key information quicker and more easily
  • Provide more sharply-defined analysis
  • Produce more sophisticated reports
  • Use advanced editing, data handling, functions and analysis features
  • Use macros within the spreadsheets application

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  • Apply advanced text, paragraph, column and table formatting. Convert text to a table and vice versa
  • Work with referencing features like footnotes, endnotes and captions.
  • Create tables of contents, indexes and cross-references
  • Enhance productivity by using fields, forms and templates
  • Apply advanced mail merge techniques and work with automation features like macros
  • Use linking and embedding features to integrate data
  • Collaborate on and review documents. Work with master documents and sub-documents. Apply document-security features

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  • Understand the key concepts relating to online collaboration and cloud computing
  • Set up accounts to prepare for online collaboration
  • Use online storage and web-based productivity applications to collaborate
  • Use online and mobile calendars to manage and plan activities
  • Collaborate and interact using social networks, blogs and wikis
  • Schedule and host online meetings and use online learning environments
  • Understand key mobile technology concepts and use features such as email, applications and synchronization

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  • Understand organisational and functional objectives
  • Plan budgets to achieve strategic objectives
  • Consider PESTEL factors
  • Adopt forecasting techniques
  • Using variances analysis

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  • Gather and consolidate data on cash inflow and cash outflow transactions so as to identify the activities that affected cash, and classify them into three major activities: operating, investing and financing activities
  • Verify and reconcile transactions against financial records to ensure accuracy of the cash flow report
  • Generate cash flow reports to determine cash position of the business unit, using two methods: direct and indirect
  • Submit cash flow reports to relevant stakeholders for review

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  • Understand and gain knowledge about the regulatory and professional requirements related to the preparation and presentation of Consolidated Financial Statements
  • Analyse and interpret the consolidated financial statements of groups with particular reference to listed companies and multinational groups
  • Handle and communicate useful information related to the preparation of Consolidated Financial Statements according to the required governing standard

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  • Identify presentation objectives and presentation formats in accordance with organisational procedures
  • Gather and analyse necessary information to support presentation objectives
  • Develop presentations and presentation collaterals, if necessary, to support presentation structure
  • Present information in appropriate presentation formats to achieve presentation objectives Evaluate presentations to determine areas of improvement

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  • Identify and prospect with potential customers to obtain new business
  • Negotiate with prospect to achieve a sale
  • Finalise agreement by obtaining mutual agreement, approvals and closing the sale
  • Conduct documentation processes in accordance with organisational procedures

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  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problem at the workplace based on symptom and relevant information gathered
  • Analyse relevant information surrounding the perceived problem and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root cause of the problem at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problem by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique and criteria
  • Develop an implementation plan that addresses the root cause of the problem and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

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  • Identify the tasks required to be carried out in accordance with established organisational procedures
  • Report variation to plan in accordance with established organisational procedures
  • Monitor to ensure quality of goods received from suppliers and in-house process is in accordance with organisational quality standards
  • Make decisions on disposition of non-conformed product/parts in accordance with organisational procedures
  • Analyse data recorded in accordance with organisational procedures
  • Prepare quality report in accordance with organisational procedures

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  • Identify work improvement activities at the workplace in accordance with organisational goals
  • Determine the key performance indicators for the work teams to achieve based on the work improvement activities identified
  • Develop action plan and obtain approval to execute the improvement activities in accordance with organisational procedures
  • Apply appropriate means to communicate to the work teams the key performance indicators to be achieved

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  • Work with your team members to interpret team plans
  • Allocate tasks and resources to team members considering each individual’s skills, knowledge and experience
  • Negotiate and document the deliverables and performance expectations of each team member
  • Identify learning and development programmes that may support performance
  • Provide regular feedback to your team members to maintain awareness of expected and actual performance
  • Respond to employee performance to ensure performance standards are met
  • Manage and lead team performance to generate results
  • Work with your team members to evaluate the outcomes of implementing your team plan
  • Review your team performance against success criteria
  • Monitor and assess emerging risks that may impact on your team performance
  • Identify appropriate control and contingency measures to address emerging risks
  • Report on the evaluation of the implementation of your team plan

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Tell the Story

If you inspire your team members, it’s because the team shares the same vision with you. When you use storytelling to share a vision, be clear in what you want them to see. If uncertain, your story will be ineffective and the vision or theme you have will be lost.

  • Theme to communicate vision, values and expectations to team members Stor yboard will help identify organisational values that support strategic priorities
  • Script writing of role model behaviours that demonstrate organisational values in the workplace

Act the Story

When you’re using storytelling as a means to motivate your employees, you must be able to charm them and get them committed to work on the story you’re telling.

  • SMART Delivery to review organisational objectives and business plans and identify the requirements of your team and to create a team operational plan to support team progress towards the defined objectives
  • Lead team planning activities to identify trends and issues impacting on your team and its productivity
  • Work within the budget and time to market by allocating resources required for the implementation of objectives

Live the Story

When you share your story with your team it needs to feel original, not like a canned speech. The authentic feeling projected within your story is essential for your team members to find your story believable and thus feel inspired to act in the manner you want.

  • Communicate clear, inspiring goals, plans and priorities to ensure team members support and buy in
  • Model strong leadership by demonstrating application of organisational values, behaviours and governance priorities in all actions
  • Engage team members to contribute towards the organisation’s strategic priorities

 

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WSQ Level 4

  • Assess your own level of emotional intelligence in your dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives
  • Examine your own strengths and weaknesses to aid in development of your emotional intelligence to work effectively with others
  • Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them
  • Manage your own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks
  • Demonstrate empathy by acknowledging the feelings and perspectives of others taking into consideration their culture, background and needs
  • Apply emotional intelligence to guide your thinking and actions and to influence and persuade others to achieve a win-win outcome
  • Uphold integrity in all business dealings and take responsibility for what you have committed to others
  • Build bonds by nurturing instrumental relationships with others

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  • Select appropriate approaches to communicate ideas in an effective manner
  • Identify and implement specific ways to encourage responses from communicating parties
  • Substantiate or challenge viewpoints using a logical approach
  • Exchange ideas until outcomes are reached

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  • Evaluate information gathered from the news media to determine relevant issues and trends that affect your organisation both in local and
    global context
  • Evaluate the implications of global competitiveness on your job and organisation
  • Conduct training and development needs analysis using appropriate assessment methods and set learning goals for yourself and your organisation
  • Conduct learning style analysis to identify the learning styles of yourself and your staff to ensure effective acquisition and transfer of knowledge and skills
  • Establish and evaluate systems for facilitating transfer of knowledge and skills within an organisation
  • Establish and evaluate learning opportunities, resources and knowledge management infrastructure in your organisation
  • Analyse and adopt suitable approaches for organisational change
  • Develop strategies to assist your organisation to adapt to change
  • Manage and synergise diversity for organisational effectiveness

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  • Network internally and externally
  • Benefit from networking opportunities
  • Build systems and processes to support team diversity
  • Consider legal and ethical issues for workplace diversity
  • Perform individual role and responsibility for building workplace relationships
  • Overcome the barriers to building good team relationships
  • Manage interpersonal style in a social and cultural business context
  • Identify sources of conflicts Manage conflicts

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  • Analyse the types of teams required and their value in achieving organisational goals
  • Identify and elect team members and align their roles, responsibilities, objectives and expectations to organisational goals
  • Communicate roles, responsibilities, objectives and expectations to the team and empower team members to accomplish them
  • Delegate tasks and allocate resources to help your team achieve its goals and objectives, taking into consideration diversity issues
  • Evaluate the impact of task and role delegation among team members on team synergy and make adjustments, where necessary
  • Encourage teamwork and foster commitment and sense of ownership among team members
  • Assess the barriers to group interaction and communication and establish infrastructure to facilitate knowledge management and team coaching
  • Monitor and evaluate team progress and performance in achieving its goals and objectives
  • Communicate feedback to the team using the most suitable means and provide recommendations to improve its performance Recognise and reward team work and performance, taking into consideration the implications of diversity issues

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  • Evaluate personal goals and align them to organisational goals
  • Evaluate personal strengths and weaknesses; develop strategies to overcome weaknesses and leverage on personal strengths
  • Justify your role and responsibilities and their contribution towards the achievement of organisational goals
  • Manage time and resources to meet organisational goals
  • Analyse causes of stress that affect you and your staff and develop strategies and techniques to manage them
  • Promote work-life balance programmes to achieve organisational effectiveness
  • Examine the applicability of the common types of financial products in your financial context
  • Evaluate your existing financial situation

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  • Identify team leaders’ skill requirements Review organisational strategies and business plans that impact on team competency requirements
  • Select and use tools to review current skills of team leaders
  • Establish team leaders’ learning priorities and to support team leaders in writing, learning and development plans
  • Identify learning and development opportunities that support the development of team leadership skills
  • Facilitate learning and development opportunities to address skills needs of team leaders
  • Provide resources and support for learning and development of team leaders

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  • Initiate re-engineering projects
  • Identify and select processes for re-engineering
  • Draw Process Charts using mapping tools/software
  • Identify value-added and non value-added activities within a process
  • Evaluate the process outcomes in term of cost, duration and service quality
  • Re-engineer the processes to meet business objectives
  • Develop re-engineering project plan endorsed by stakeholders
  • Simulate the new processes for optimum results based on the project plan
  • Structure the organisation and jobs to support the new process
  • Introduce change management to support the new process
  • Conduct post re-engineering review
  • Drive continuous improvement programmes

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  • Map and evaluate business processes using the Value Stream
  • Mapping tool Define and establish the value flow as pulled by the customer
  • Identify and analyse non-value added steps or activities in a process using the Value Stream Mapping tool
  • Design and implement improvements to the business process
  • Measure and evaluate the improvement measures implemented against pre-determined specifications
  • Implement a system of continuous improvement

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Determine Resource Needs to Ensure Successful Strategic Implementation

  • Concept of strategy implementation
  • Understand the role of resource planning in strategic implementation
  • Identify types of resources available

Implement Resource Allocation Process

  • Strategic actions vs. strategic intentions
  • Aligning resource allocation with corporate strategy
  • Assessing resources for sufficiency, adequacy and availability

Assess and Review Resource Allocation Outcomes

  • Compare resource requirement vs. resource allocated
  • Review resource plan and re-align resources with strategy

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  • Analyse the need for virtual collaboration in achieving organisational goals and objectives
  • Establish a virtual team in line with intended goals and objectives
  • Establish an infrastructure to operationalize virtual collaboration
  • Foster cohesion and commitment among virtual team members towards common goals and objectives
  • Manage virtual team’s performance in line with goals and objectives set

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Understand the Fundamentals

  • The concept of team
  • Why do you need teams?
  • Advantages of forming a team
  • Leadership and “followship”

Facilitate Implementation of Organisation Strategies

  • Assist team leaders to identify trends and issues impacting on teams and their productivity
  • Facilitate team leaders’ involvement in the development of business unit strategies
  • Support team leaders to develop operational plans
  • Communicate strategic priorities to stakeholders and ensure their support and buy-in

Promote Compliance with Corporate Governance Requirements

  • Develop or modify systems to ensure compliance with corporate governance and social responsibilities
  • Develop processes for reporting non-compliance and risks
  • Ensure employees comply with corporate governance requirements

Provide Direction and Guidance to Team Leaders

  • Communicate organisational values and expectations of behaviour in the workplace
  • Engage regularly with employees and provide required support
  • Model leadership and demonstrate the application of organisational values, behaviours and governance priorities in all actions

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  • Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for your organisation
  • Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms appropriate to your organisation
  • Develop a communication plan to implement communication strategies and mechanisms Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values
  • Evaluate employees’ level of acceptance of the organisation’s vision, mission and core values and take corrective actions where needed
  • Evaluate the effectiveness of communication strategies, mechanisms and implementation plan Establish the actual causes of conflict or dispute and plan for negotiation
  • Assess negotiation situations and develop negotiation strategies accounting for diversity issues
  • Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
  • Evaluate the negotiation process and delegate appropriate follow-up actions in a timely manner

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  • Contribute to the development of implementation plans to support the strategic priorities and direction of the organisation
  • Facilitate the decision-making process to ensure support for implementation plans and business strategy Influence team leaders to pursue actions which support the achievement of the organisation’s strategic priorities and develop strategic direction
  • Support team leaders to respond to issues relating to employee performance
  • Provide regular feedback to team leaders to maintain awareness of expected and actual performance
  • Respond to team leader performance in accordance with organisational policies and procedures
  • Analyse data and feedback from performance management processes to make recommendations or refinements

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Understand What is Project Management

  • Nine Project Management Knowledge Areas
  • The Project Management Cycle
  • The Project Charter
  • Writing SMART Objectives

Appreciate The Elements in Team Building

  • Basics of Teams
  • Everyone Plays a Part
  • Determinants of Team Cohesiveness
  • Methods of Developing Team Cohesion
  • Characteristics of a Productive Team
  • Selling ‘Teamwork’ to Workers who are Team Mis-fits

Apply Communication Skills

  • Basic Communication Skills
  • Barriers to Communication
  • Communication Channels
  • Types of Communication
  • Positive Language
  • Body Language
  • Five levels of Listening

Manage Conflicts

  • Case: Nobody’s working?
  • What is a Conflict?
  • Causes of Conflicts
  • Methods of Conflict Resolution
  • Managing Mindset over Conflict
  • Strategies for Managing Conflict Communication

Understand Coaching

  • What is coaching?
  • A Coach wears many hats
  • 4-Step Coaching Process
  • Assessing Learning Needs
  • Methods of Learning
  • Creating the Learning Environment
  • Managing Constraints in Coaching
  • Feedback skills

Utilise Theories of Motivation

  • Maslow’s Hierarchy
  • Expectancy Model
  • Shared Vision Creates Motivation

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  • Define the future states of the company and identify the drivers of change
  • Map the change journey, carve the flagstones and set the tone
  • Understand the mechanics of culture and leadership competencies in times of change
  • Communicate and deliver change

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  • Review analysis of the local and international finance environment to determine the impact on organisational finance strategies and credit policies
  • Evaluate methods for managing credit and foreign exchange in accordance with organisational financial objectives
  • Implement and manage foreign exchange exposure and credit policies to reduce risk and maximise returns for the organisation
  • Monitor and evaluate foreign exchange and credit policies effectiveness in managing the organisation’s finances to obtain optimal financial risk level
  • Grant credit facilities in consultation with immediate supervisors in accordance with the organisation’s credit policies

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  • Prepare for meetings to support meeting objectives
  • Conduct meetings to facilitate discussion and conflict resolution
  • Follow-up on meetings in accordance with organisational procedures
  • Evaluate meeting outcomes to determine areas of improvement

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  • Identify improvement activities using a systematic process improvement model
  • Use process mapping techniques to define process relationships
  • Present a process map graphically that accurately depicts the sequence of events required to build a product or produce an outcome using standard process mapping conventions or symbols
  • Perform analysis of the process for waste or non-value adding activities to facilitate redesigning the process
  • Redesign the process using the results of the analysis and recommend potential measures to improve the functioning of the process
  • Execute changes to the process and resolve issues encountered
  • Standardise the redesigned process to make change permanent by proper documentation and training

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Managing programmes and activities to enhance stakeholder relationships aims to enhance the effectiveness of a manager managing different stakeholders inside and outside an organisation. The programme aims to give some insights how an organisation can achieve its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.

The course imparts skills and knowledge to enable the participant to assess organisational relationship with stakeholders to understand rationale and focus programmes and activities to enhance stakeholder relationships, identify and evaluate role in stakeholder relationship enhancing programmes and activities to support organisationalstrategies. The participant will be able to manage working level relationships with peer stakeholders to support stakeholder relationship and carry out identified role in accordance with programme policies and procedures. The participant will also learn how to build rapport, trust and relationships with peer stakeholders, understand workplace communications, negotiation, conflict resolution and facilitating effective

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Understand Stakeholder Analysis

  • Define stakeholder groups and recognise their impact on organisational strategies
  • Able to identify stakeholder’s key issues and types of programmes and activities to engage them
  • Able to list the legal and ethical constraints in enhancing programmes and activity

Identify and Evaluate Role in Stakeholder Relationship

  • Able to identify roles of different groups within each relevant programme and activities
  • Able to assess role to determine one’s responsibilities

Design A Communication Strategy with Stakeholder

  • Choose the appropriate channels to engage stakeholder
  • Effective use of communication techniques and channels
  • Seek and provide clarification with appropriate personnel, where necessary

Manage Team Synergy – Manage Peer Stakeholders

  • Understand and motivate peer stakeholders
  • Promote a conducive team environment
  • Apply negotiation and conflict resolution strategies

Manage Working Relationship with Stakeholders

  • Assess stakeholder relationship with the organisation
  • Use methods to review history and current standing of relationship with stakeholders
  • Apply strategies to manage stakeholder’s relationship
  • Review and monitor effectiveness of stakeholder management
  • Evaluate effectiveness of programmes and activities

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  • Identify market trends and developments that will impact your organisation’s marketing activities
  • Understand what market trends are relevant to business
  • Appreciate different sources of information on market trends and developments
  • Adopt methods of gathering such data and information
  • Analyse market trends and developments to forecast emerging market needs and develop appropriate recommendations for marketing efforts
  • Use statistical analysis skills relating to interpreting data and information gathered on market trends and developments
  • Use methodologies for forecasting market trends and developments
  • Compile reports and recommendations on market research analysis and findings
  • Utilise different types of reporting formats
  • Present data and information in reports

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  • Determine your workplace quality system requirements based on the adopted national/international quality standards
  • Collate your customers’ expectations on quality aspects of your products/services
  • Communicate your customers’ quality expectations to relevant stakeholders within your organisation
  • Perform statistical evaluation on the related work processes using appropriate measurement and statistical analysis and disseminate the outcomes to relevant stakeholders for decision-making
  • Conduct costs of quality analysis and identify areas for improvement
  • Plan quality cost saving/improvement activities to manage costs of quality
  • Lead and manage co-workers/staff to achieve the desired results on costs of quality
  • Track the quality performance of the products/services
  • Resolve issues associated with non-conformance of quality standards
  • Prepare reports on quality performance of the products/services to fulfil the quality system requirements

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Most newly formulated strategies, regardless how well-crafted they are, often fail in their implementation. It’s either a half-hearted replica of the original plan or simply never materialise at all. The rise and fall of companies is not based on how brilliant their strategic plan is, but rather, the ability to execute their strategic intents. This course examines the types of resources that must be drawn to support the implementation, allocation of required resources as well as review and assess the resource plan to achieve the desired business goals.

 

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Determine Resource Needs to Ensure Successful Strategic Implementation

  • Concept of strategy implementation
  • Understand the role of resource planning in strategic implementation
  • Identify types of resources available

Implement Resource Allocation

  • Process Strategic actions vs. strategic intentions
  • Aligning resource allocation with corporate strategy
  • Assessing resources for sufficiency, adequacy and availability

Assess and Review Resource Allocation Outcomes

  • Compare resource requirement vs. resource allocated
  • Review resource plan and re-align resources with strategy

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  • Communicate effectively and delegate responsibilities and duties to team leaders using a variety of communication techniques and behaviour
  • Seek feedback from team leaders to enhance team cohesion and ensure common understanding of goals and requirements
  • Role model effective communication techniques and behaviour that demonstrate the organisation’s values and ethics
  • Influence decision-making and contribute to the development of implementation plans to support the strategic priorities and direction of the organisation
  • Facilitate the decision making process to ensure support for implementation plans and business strategy
  • Influence team leaders to pursue actions which support the achievement of the organisation’s strategic priorities and develop strategic direction
  • Demonstrate commitment to self-development and undertake self-assessment in relation to own performance and leadership style
  • Evaluate current and future requirements of own work role in relation to organisational strategies and plans
  • Maintain currency of knowledge in required areas of technical and managerial expertise

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  • Assess the level of resilience at the individual and/or organisational level and its effects on achieving desired outcomes
  • Examine the area for development in resilience of the individual and/or organisation to achieve desired outcomes
  • Apply resilience techniques to manage challenging circumstances

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  • Identify the responsibilities of a general worker
  • Identify the responsibilities of a workplace safety and health committee
  • Identify the responsibilities of supervisory personnel
  • Identify the responsibilities of workplace safety and health personnel
  • Identify the responsibilities of management
  • Develop WSH policies that clearly express the organisation’s commitment in accordance with the guidelines provided by Workplace Safety and Health Act Implement and maintain a relevant and consistent workplace safety and health system
  • Incorporate WSH responsibilities and duties into job descriptions of all employees
  • Develop training programmes to meet the identified WSH training needs of employees
  • Set up a system for keeping WSH records that allow identification of patterns of workplace injury and disease within the area of managerial responsibility
  • Monitor and evaluate WSH records to identify patterns of workplace injury and disease
  • Facilitate the allocation of financial and human resources for the operation of WSH system
  • Benchmark WSH performance against national and international standards
  • Establish appropriate participative and consultative processes according to the relevant WSH legislation
  • Maintain the participative and consultative processes according to the relevant WSH legislation
  • Resolve the issues arising through consultation promptly and effectively
  • Make the information about the outcomes of participation and consultation readily accessible to employees
  • Assess the effectiveness of the WSH system and related policies, procedures and programmes according to the organisation’s WSH aims
  • Develop improvements to the WSH system to ensure more effective achievement of the organisation’s WSH aims
  • Assess compliance with WSH legislation and codes of practice to ensure that WSH standards are maintained
  • Develop a risk assessment procedure that is integrated within systems of work and procedures
  • Assess the risks presented by identified hazards according to WSH legislation, codes of practice and trends identified from the WSH records systems
  • Develop measures to control assessed risks according to the hierarchy of control, relevant WSH legislation, codes of practice and trends identified from the WSH records systems
  • Develop procedures for ongoing control of risks that are based on the hierarchy of control and integrated with general systems of work and procedures
  • Develop in consultation with appropriate emergency services the procedures for controlling risks associated with hazardous events that meet legislation requirements
  • Monitor risk management activities to ensure procedures are adopted effectively throughout the area of managerial responsibility
  • Address hazard identification at the planning, design and evaluation stages of any change in the workplace
  • Address risk control at the planning, design and evaluation stages of any change within the area of managerial responsibility to ensure that adequate risk control measures are included
  • Review and improve existing risk control measures according to the hierarchy of control
  • Facilitate the provision of resources to enable implementation of new risk control measures
  • Assess and review workplace risk management activities in accordance with the guidelines provided by the Workplace Safety and Health Act

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  • Understand the need for monitoring and controlling finances
  • Analyse and question the data in Cash Flow Statements
  • Monitor financial reporting procedures in the organisation in relation to Cash Flow Statements
  • Project cash inflows and outflows for the business unit to better prepare for contingencies
  • Review cash flow reports for the business unit to identify items that may impact cash flow management
  • Present findings to management for review in accordance with organisational policies and procedures

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  • Collect relevant and current information on organisational performance standards and quality control policies
  • Identify the types of performance deficiency and examine the causes and their impacts Identify the root cause of the problem with team members using appropriate group facilitation techniques
  • Generate creative ideas in a team based on short, intermediate and long range planning using appropriate idea generation and group facilitation techniques
  • Shortlist the most viable ideas based on a set of pertinent criterias using appropriate problem-solving and decision-making techniques and tools
  • Evaluate the impact of shortlisted ideas
  • Determine a preferred solution using appropriate methods and draw up an implementation plan
  • Evaluate the effectiveness of the implemented solution and implementation plan
  • Develop a corrective action plan for any shortfall identified and conduct a follow-up review

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  • Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders
  • Develop enterprise actions and strategies to improve organisational growth
  • Establish policies and strategies to promote initiative behaviour for continuous improvement
  • Develop comprehensive policies that encourage innovation and enterprise
  • Establish a framework to track and evaluate improvement efforts at the workplace
  • Provide organisational leadership to promote and sustain innovation and enterprise
  • Perform risk assessment of a new policy or management decision on organisational performance
  • Evaluate implications of risks on organisational performance using appropriate tools and techniques
  • Develop a framework for an enterprise risk management programme
  • Evaluate the effectiveness of the enterprise risk management programme

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WSQ Level 5

  • Analyse issues that affect the achievement of your desired goals and outcomes in the macro context
  • Apply Systems Thinking approaches and processes to identify the root causes of non-achievement of your desired goals and outcomes and the homeostasis of the organisation
  • Use Systems Thinking tools to formulate possible solutions
  • Select the most suitable solution using established criteria
  • Develop an implementation plan for the chosen solution
  • Assess the effectiveness of the chosen solution using an appropriate evaluation process
  • Recommend corrective actions to improve the chosen solution
  • Document the process of applying Systems Thinking in problem-solving and decision-making using appropriate methods

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  • Establish your own role and responsibilities in the productivity management structure
  • Conduct productivity diagnosis to assess the current situation of the business unit and recommend areas for improvement in consultation with relevant stakeholders
  • Establish and align productivity goals and strategies with the business unit and organisation’s goals
  • Contribute to the development of a productivity road map and action plan based on findings from the productivity diagnosis
  • Contribute to the design and development of a productivity measurement system to measure productivity
  • Contribute to the design and development of a performance management system that links performance appraisals, staff recognition and incentive schemes to productivity
  • Contribute to the design and development of a system to evaluate the effectiveness and efficiency of the productivity framework

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  • Determine short and long term financial needs to assess current financial situation
  • Formulate financial plans aligned to overall organisational strategies
  • Establish allocation of resources in accordance with organisational financial plans
  • Review financial forecasts to anticipate changes in circumstances
  • Review draft budget
  • Monitor and evaluate actual figures against budget to identify and address variances
  • Report findings, recommendations and options to relevant stakeholders

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LEADERSHIP OUTCOME 1:

  • Communicate Effectively
  • Collaborate with stakeholders to enhance organisational communications and develop communication channels
  • Promote the organisation using a variety of communication techniques and behaviours
  • Encourage and display effective communication techniques and behaviours that demonstrate the organisation’s values and ethics

LEADERSHIP OUTCOME 2:

  • Influence Management Team and Organisation Decision Making
  • Work with the leadership team to develop plans to implement strategic priorities and directions of the organisation
  • Identify underlying issues and trends that may affect stakeholders expectations and needs
  • Influence stakeholders to pursue actions which support the achievement of the organisation’s strategic priorities and develop strategic direction
  • Maintain self integrity throughout the decision making process

LEADERSHIP OUTCOME 3:

  • Develop Own Leadership Style and Capability
  • Apply emotional intelligence and use opportunities for reflection on own work performance and leadership style
  • Maintain awareness and understanding of the skills and knowledge of colleagues and competitors in order to identify professional development opportunities for self
  • Demonstrate alignment between personal ethics and values and those of the organisation

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  • Assess your personal competencies to formulate personal career goals
  • Conduct market research to establish personal career opportunities and develop a career plan to meet your personal career goals
  • Review the requirements of your selected career path to develop a personal career portfolio
  • Synthesise personal competencies to develop a personal brand and optimise use of new media to promote your personal brand
  • Develop and maintain a professional image to project your personal brand
  • Develop networking skills using new media tools and appropriate interpersonal approaches
  • Use effective presentation skills to promote your personal competencies and brand to secure a job or assignments
  • Maintain your professional competence to ensure the continuing relevance of your personal brand and competencies to relevant stakeholders
  • Review your achievement of personal career goals and develop corrective strategies to address unrealised career goals

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LEADERSHIP OUTCOME 1:

  • Review Organisational Talent Capability
  • Identify critical positions in the organisation and assess risks for those positions
  • Assess the capability and capacity of existing talent Identify and categorise high potential employees for critical positions

LEADERSHIP OUTCOME 2:

  • Develop High Potential Employees Work with managers and identified successors to provide development and career plans
  • Monitor the progression and development of high potential employees
  • Act as a mentor to support the development of high potential employees

LEADERSHIP OUTCOME 3:

  • Engage and Support Managers
  • Encourage and motivate managers to promote employee engagement
  • Support managers in the development of their professional, technical and managerial competencies
  • Empower managers to demonstrate independence and take responsibility for their personal development

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LEADERSHIP OUTCOME 1:

  • Develop Business Plans to Achieve Success
  • Consult with stakeholders to gather inputs to develop business plans
  • Develop the divisional business plan to specify the deliverables and expectations of each department, business unit or team
  • Identify, request and allocate resources required for implementation of the business plan

LEADERSHIP OUTCOME 2:

  • Drive the Implementation of Strategies to Manage and Reward Performance
  • Work with the management team to define performance management requirements in line with departmental operations and roles
  • Work with the management team to define remuneration requirements in line with departmental operations and roles
  • Work with the human resource specialists in the organisation as required to achieve remuneration requirements
  • Facilitate the development of a policy framework to support implementation of strategies to manage and reward performance

LEADERSHIP OUTCOME 3:

  • Monitor Divisional Performance Identify the success criteria by which divisional performance will be evaluated
  • Identify appropriate methods for gathering data relating to divisional performance
  • Monitor and assess trends and identified risks of strategic impact to the organisation
  • Ensure risks are assessed in relation to the organisational risk management framework
  • Establish reporting mechanisms and timelines to support effectiveness measurements
  • Analyse reports and related measures to enhance future divisional performance

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LEADERSHIP OUTCOME 1:

  • Facilitate an Environment Conducive to Taking Risks Contribute to development of a learning organisation that supports the development of teams and individuals
  • Develop systems and structures to support enterprising behaviours and risk-taking
  • Provide opportunities for individuals within the business unit/division to explore ideas and opportunities for change and innovation

LEADERSHIP OUTCOME 2:

  • Identify Opportunities for Change and Innovation
  • Analyse performance data and communicate areas of achievement and opportunities for growth or improvement
  • Identify systems and behaviours that may affect the achievement of organisational goals
  • Prioritise opportunities to provide support and resources required for implementation of activities producing greatest impact or benefit

LEADERSHIP OUTCOME 3:

  • Apply Systems Thinking to Facilitate Change and Innovation
  • Determine most appropriate systems thinking methods and tools
  • Identify and acquire resources required to successfully implement programmes for change and innovation
  • Communicate with stakeholders to design processes to support achievement of objectives of change and innovation programmes
  • Define performance standards to lead the management of services and work to be conducted
  • Monitor and review progress of change and innovation activities

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  • Establish your own role and responsibilities in the implementation of the productivity framework
  • Facilitate the establishment of a productivity management structure and assign responsibilities and accountabilities to stakeholders for implementation of the productivity framework
  • Create awareness for the productivity improvement initiative and communicate details of the productivity road map and action plan to stakeholders
  • Engage and encourage employees to participate in the productivity improvement initiative
  • Provide necessary training to prepare stakeholders to implement the productivity framework Identify and arrange for the resources required for implementation of the productivity framework according to the productivity road map and action plan
  • Monitor the implementation of the productivity framework based on recommendations in the productivity road map and action plan
  • Compile and evaluate results gathered on productivity measurements and report findings to relevant stakeholders Link staff performance appraisals, recognition and rewards to productivity, according to results of productivity measurements
  • Evaluate the effectiveness of implementation of the productivity framework and report findings with recommendations for improvement to relevant stakeholders

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LEADERSHIP OUTCOME 1:

  • Develop and Maintain Business and Professional Networks
  • Identify and prioritise networks which may provide strategic value to the organisation or the individual
  • Assess and review the constraints that may affect participation in networks
  • Pursue collaborative opportunities that will support mutually beneficial outcomes

LEADERSHIP OUTCOME 2:

  • Encourage Workforce Diversity Develop strategies that support diversity and cooperation at all levels of the organisation
  • Manage relationships so that cross-cultural cooperation results in positive outcomes for individuals, teams and the organisation
  • Support individuals to attain respect and address instances of unfairness or discrimination
  • Adjust interpersonal style to the social and cultural business context

LEADERSHIP OUTCOME 3:

  • Manage Conflict Identify and act on possible causes or sources of conflict
  • Negotiate issues to reach acceptable outcomes
  • Review the effectiveness of conflict management strategies
  • Take action to prevent recurrence of conflict

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LEADERSHIP OUTCOME 1:

  • Contribute to Organisational Strategy Development Research and report on trends and factors of strategic value or significance to the organisation
  • Consult with stakeholders to define mission and objectives for the organisation
  • Facilitate management team involvement in the development of organisation strategies
  • Communicate strategy to influence stakeholders and ensure their support and buy-in

LEADERSHIP OUTCOME 2:

  • Develop Strategies to Comply with Corporate Governance Requirements
  • Access information sources to identify and interpret key requirements of governance and social responsibility relevant to the organisation
  • Review systems and processes used to support compliance and identify required changes
  • Implement processes to ensure that business units address the corporate governance and social responsibility requirements of the organisation

LEADERSHIP OUTCOME 3:

  • Contribute to Organisational Strategy Development
  • Communicate clear, inspiring goals, plans and priorities to ensure stakeholder support and buy-in
  • Engage employees to ensure implementation of plans to support achievement of goals
  • Model strong leadership by demonstrating

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  • Assess diversity issues that have implications for a team working towards common goals and objectives
  • Align diverse teams towards common goals and objectives
  • Examine the differences among the backgrounds of members in a diverse team and their implications on maximising team effectiveness and synergy
  • Establish a positive work culture in a diverse team
  • Moderate diverse perspectives and opinions across team members from different disciplines and cultures
  • Establish a system to facilitate communication among members within a diverse team

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WSQ Level 6

  • Set organisational budget plan direction in consultation with relevant stakeholders and aligned to overall organisational strategic plans
  • Review organisational financial and treasury management policies, systems, budgets and plans to evaluate effectiveness in increasing business value
  • Evaluate financial implications of financial and treasury management policies, systems budgets and plans on the organisation
  • Advise senior management on refinements to financial and treasury management policies, systems, budgets and plans
  • Evaluate financial and treasury management policies, systems, budgets and plans for endorsement purposes

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