The manager’s responsibility is not about just applying process and system tools to daily tasks. It is more intricately about people management, which requires Emotional Intelligence. Emotional intelligence (EI) or emotional quotient (EQ) is the ability of individuals to recognise their own and other people’s emotions, to diff erentiate between diff erent feelings, and to use emotional information to guide thinking and behaviour. In order to be able to manage others through Emotional Intelligence, we fi rst need to be aware of our own emotions.
On completion of the unit, you will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds with others in a business context. This would enable you to be more productive in your managerial role.
On completing this programme, participants should be able to:
- Assess and manage self and others
- Acquire awareness of the environment
- Express empathy, guide others, uphold integrity
- Build bonds with others in a business context
Topics covered include:
- Emotional Intelligence (Self-Assessment)
- Personal Strengths and Weaknesses
- Assessing The Emotional Climate
- Managing Emotions & Resilience
- Empathy Towards Others
- Emotional Intelligence Through Actions & For Win-win Outcomes
- Integrity & Taking Responsibility
- Nurturing Instrumental Relationships
For more information on dates and fees please see our Training Calendar.
16 Hours/ 2 Days
Course Fees (In-Company)
|Full course fee||
|Nett course fee||
|7% GST on full course fee||
|Total nett course fee payable, including GST||
|Additional funding if eligible under Workfare Training Support (WTS)||
|Total nett course fee payable ,including GST, after additional funding from WTS||
|Additional funding if eligible under Enhanced Training Support for SMEs||
|Total nett course fee payable ,including GST, after additional funding for SMEs||
|Additional funding if eligible under Mid-career Enhanced Subsidy||
|Total nett course fee payable ,including GST, after additional funding from Mid-career Enhanced Subsidy||
All training grants and fundings are subjected to SSG terms and conditions.
Information is accurate as of 23rd April 2016.