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Executive Development & Growth for Excellence (EDGE)

Manage Quality System and Processes

Executive Development & Growth for Excellence (EDGE)

Manage Quality System and Processes

Useful information

  • Determine your workplace quality system requirements based on the adopted national/international quality standards
  • Collate your customers’ expectations on quality aspects of your products/services
  • Communicate your customers’ quality expectations to relevant stakeholders within your organisation
  • Perform statistical evaluation on the related work processes using appropriate measurement and statistical analysis and disseminate the outcomes to relevant stakeholders for decision-making
  • Conduct costs of quality analysis and identify areas for improvement
  • Plan quality cost saving/improvement activities to manage costs of quality
  • Lead and manage co-workers/staff to achieve the desired results on costs of quality
  • Track the quality performance of the products/services
  • Resolve issues associated with non-conformance of quality standards
  • Prepare reports on quality performance of the products/services to fulfil the quality system requirements

Professionals, managers and executives

40 hours/5 days

For more information on dates and fees please see our Training Calendar.

For course fees and information, please download the SkillsFuture Flyer and Brochure.