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Student Policies

1. Transfer / Withdrawal / Deferment Policy

Kaplan Singapore shall have a fair and reasonable transfer/ withdrawal/ deferment policy.

The policy shall include, but is not limited to, the following:

  1. Circumstances in which a transfer/ withdrawal/ deferment will be granted;
  2. Any additional fee payable;
  3. Status of student’s pass for international student (where applicable);
  4. Conditions for refund of any fee paid;
  5. A reasonable time frame for assessing and replying to any request for transfer/ withdrawal/ deferment; etc.

The policy shall be clearly communicated to all of Kaplan Singapore’s students via the website and student handbook.

Kaplan Singapore shall clearly explain the implication of the status of the student’s pass if international students withdraw from the school or are forced to withdraw from the school (e.g. caught for breaking Singapore’s law).

Kaplan Singapore shall regularly review and update the transfer / withdrawal/ deferment policy to ensure that it remains fair to the students.

A. Transfer Policy

This policy applies when a student changes the course of his/her study but remains as a student of Kaplan Singapore. Kaplan Singapore will take no more than 4 weeks to process any application or within University’s timeline, where applicable. A Course Transfer application fee will be imposed.

  • Students who wish to transfer from the current programme to another programme shall inform Kaplan Singapore in writing and state the reason(s) for transferring. Verbal notice is not acceptable.
  • Transfers will only be allowed if the student fulfils the academic and experience requirements (refer to Academic/ University Policy) for the new programme.
  • Students who transfer from the current programme to another programme shall be considered to have withdrawn from the current programme and refund policy shall apply as per Standard Student Contract.
  • Unconsumed fees that are applicable for a refund will be transferred to the new programme. Students will need to top up the remaining balance of the course fees for the new programme.
  • Students who wish to transfer to other programme within Kaplan Singapore may be eligible to apply for exemption. Please refer to Academic/ University Policy for the exemption policy, process and procedure.
  • Student will not be able to receive any further exemptions unless approved by the University once their programme commences nor to receive further tuition fee deduction for their exemption, if any.

Transfer of Classes (Applicable to KLI only)

Transferring to Same Module (ACCA/FIA):

  • Before the commencement of class, transfers are free of charge, subject to seats availability.
  • After the commencement of class, an administrative fee of S$20 will be imposed on each permanent transfer of class for the same module conducted by the same lecturer.
  • KLI does not encourage students to transfer class conducted by another lecturer.  However, if student has a valid reason to do so, an administrative fee of S$100 is payable.

Transferring to Different Module:

  • There will be no refunds for Students transferring to a lower value module.
  • Students need to top up the difference in course fee when transferring to a higher value module.
  • Students need to pay an administrative fee of S$100 when transferring to a same value module, regardless of whether it is conducted by same lecturer.

B. Withdrawal Policy

Withdrawal

This policy applies when a student requests to stop his/her study and ceases to be a student of Kaplan Singapore. Kaplan Singapore will take no more than 4 weeks to process any withdrawal application or, within University’s timeline, where applicable.

Students who wish to withdraw from the programme after commencement shall inform Kaplan Singapore in writing and state the reason(s) for withdrawal.

For proprietary and professional programmes, withdrawal application is subject to the Head of School / Program Director’s approval. For university programmes, withdrawal application is subject to universities’ withdrawal policies.

Automatic Withdrawal

A student is deemed to have withdrawn from the program, if he/she fails to do ALL of the following:

  1. Attend the classes, as evidenced by signing the attendance register and/or complying with other attendance tracking procedures, in a term or study period;
  2. Attempt any assessment items in a term or study period;
  3. Make any required payments within 60 days after the payment due date;
  4. Respond in writing to the email and/or letter sent by registered post to advise on his/her intention of continuing studies within 14 days after the date of the email / registered post.

A student who has withdrawn is required to submit a new application, subject to the prevailing fees, in order to resume his/her studies.  For university programmes, a re-entry application is subject to universities’ re-entry policies.

 

C. Deferment Policy (applicable to KHEA and KHEI only)

This policy applies when a student requests to stop his/her study for a period of time and remains as a student of Kaplan Singapore. Kaplan Singapore will take no more than 4 weeks to process any application or within University’s timeline, where applicable.

  • Students who wish to defer from the current programme shall inform Kaplan Singapore in writing and state the reason(s) for deferment.
  • Students are permitted to defer based on the following grounds:
    1. Poor academic performance as advised by the Academic Board/ University. Please refer to Academic Policy/ University Policy.
    2. Illness supported by a medical certificate from a recognized clinic/hospital.
    3. Compassionate or compelling circumstances beyond the control of student such as bereavement or declared natural disaster, bankruptcy, and overseas work commitment.
  • The requests of deferment are not granted automatically and do not guarantee the relevant programme/module(s) to be run upon student’s return unless advised by the Academic Board/ University. Please refer to Academic Policy/ University Policy.
  • The maximum deferment period for proprietary programmes is 6 months. For university programmes, it is subject to the universities’ policies. Students who fail to report back to the Programme Management Team after the deferment period shall be deemed as Automatic Withdrawal.
  • International students who apply for more than three (3) months deferment are required to cancel the student’s pass. Student’s pass needs to be reapplied upon return and it is subject to ICA’s approval. Charges will be imposed by ICA and Kaplan for re-application of student’s pass.

 

2.Transfer / Withdrawal / Deferment Procedures

Kaplan Singapore shall have procedures which are aligned with the transfer/ withdrawal/ deferment policy to execute any application.

The procedures shall include, but are not limited to, the following:

  1. Issuing a formal letter to the student to reject the application or to effect the transfer/ withdrawal/ deferment. For students below the age of 18, Kaplan Singapore shall seek approval from the students’ parents/guardians before approving the transfer/ withdrawal application;
  2. Informing ICA of any change in students’ status that may affect the student’s pass issued (e.g. cancellation of student’s pass for withdrawal case, transfer of course etc);
  3. Terminating existing student contract and signing new student contract (for transfer and deferment of course);
  4. Coordinating with FPS service providers for any refund. Such refunds should be given to the students within the stipulated period (refer to Edutrust Guidance Document Clause 4.3.1);
  5. ssuing past attendance records to students who are enrolling in another course in another PEI.

The procedures shall be clearly communicated (in website and student handbook) to the students.

Kaplan Singapore shall maintain up-to-date transfer/ withdrawal/ deferment records. Records must be kept (may be in soft copies) for at least 3 years and are easy to retrieve for audit purposes.

Kaplan Singapore shall inform the FPS service providers, relevant government agencies (e.g. ICA) and other relevant parties promptly for transfer/ withdrawal/ deferment cases.

Relevant staff shall be conversant with the transfer/ withdrawal/ deferment policy and procedures and demonstrate strict adherence.

Kaplan Singapore shall regularly review the transfer/ withdrawal/ deferment procedures, for continual improvement, at least once a year, during management review.

 

A.Transfer Procedures

For KHEA and KHEI

This procedure applies when a student changes his/her specialization / pathway / major but remains in KHEA/KHEI proprietary programmes. For university programmes, the transfer is subject to the university’s procedure.

  • Students who wish to transfer shall inform the Program Management Team in writing and state the reason(s) for transferring.
  • The Program Management Team will provide the necessary advice according to the Academic/ University Policy.
  • The application will be processed no more than 4 weeks or within University’s timeline, where applicable. If the student is under 18 years of age, his/her parent/guardian must agree to the transfer.
  • The Program Management Team will inform the student in writing within three (3) working days from the date the outcome is available and follow up with the necessary arrangements.
  • During the process, students must continue with their current programme and stay in contact with the Program Management Team. Failure to do so will be deemed as withdrawal of the application.

For KLI

  • Student who request to transfer class within the same intake will need to fill in a Course Transfer Form with reasons for transfer.
  • Student Relation Officer will check and confirm with Student the reason for transfer.
  • Upon approval, Student will have to pay $20 transfer fee for same Lecturer transfer and $100 transfer fee for a different Lecturer transfer. Receipt will be issued.

 

B. Withdrawal Procedures

This procedure applies when a student stops his/her study and ceases to be a student of Kaplan Singapore (applicable to both withdrawal and automatic withdrawal). For university programmes, the withdrawal is subject to the university’s procedure.

  • Students who wish to withdraw shall inform the Program Management Team in writing and state the reason(s) for withdrawal.
  • The Program Management Team will provide the necessary advice according to the Academic/ University Policy.
  • The application will be processed no more than 4 weeks or within University’s timeline, where applicable. If the student is under 18 years of age, his parent/guardian must agree to the withdrawal.
  • The Program Management Team will inform the student in writing within three (3) working days from the date of the outcome and follow up with the necessary arrangements.

 

C. Deferment Procedures (applicable to KHEA and KHEI only)

This procedure applies for Deferment of Programme. For University programmes, the deferment is subject to the University’s procedure.

  • Students who wish to defer shall inform the Program Management Team in writing and state the reason(s) for deferment.
  • The Program Management Team will provide the necessary advice according to the Academic/ University Policy.
  • The application will be processed no more than 4 weeks or within University’s timeline, where applicable.
  • The Program Management Team will inform the student in writing within three (3) working days from the date the outcome is available and follow up with the necessary arrangements.
  • During the process, students must continue with their current programme and stay in contact with the Program Management Team. Failure to do so will be deemed as withdrawal of the application.
  • Students who do not return to the programme after the deferment period is over will be deemed as withdrawn from the programme.

 

KAPLAN SINGAPORE REFUND POLICY

1          Refund Process

Kaplan Singapore is committed towards maintaining a high level of good business and customer practice. We assure our students that we have put in place customer-centric systems and practices to look after the welfare of both our local and international students.

 

1.1           Refund Policy

Kaplan Singapore shall have a fair and reasonable refund policy for any payment made.

The refund policy shall include, but is not limited to, the following:

  1.           i.    Time taken to process refund request (must not be more than 7 days);
  2.          ii.    Any refund condition (if applicable);
  3.         iii.    Any non-refundable fee paid (if applicable);
  4.         iv.    Status of fee paid should any course be cancelled. Kaplan Singapore must state the conditions under which a course may be cancelled;
  5.          v.    When transfer/withdrawal application is approved; etc.

The refund policy shall be clearly communicated to all it’s students via the website, student contract and student handbook.

The refund policy shall be clearly explained to all students and prospective students. The policy should also be available in students’ native languages where applicable.

Kaplan Singapore shall regularly review the refund policy to ensure that it remains fair to the students.

Students/Participants are required to abide by the refund policy specified on the course application form and Standard Student Contract.

Refund policy highlighted in the Student Contract is:

 

Refund for Withdrawal Due to Non-Delivery of Course:

Kaplan Singapore will notify the Student within three (3) working days upon knowledge of any of the following:

(i)             It does not commence the Course on the Course Commencement Date;

(ii)            It terminates the Course before the Course Commencement Date;

(iii)           It does not complete the Course by the Course Completion Date;

(iv)          It Terminates the Course before the Course Completion Date;

(v)           It has not ensured that the Student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline set by CPE; or

(vi)          The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

 

Refunds for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated above, Kaplan Singapore will, within seven (7) working days of receiving the Student’s written notice of withdrawal with complete documentations as required, refund to the Student an amount based on the table in Schedule D.

 

Refund During Cooling-Off Period:

Kaplan Singapore will provide the Students with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.  The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Other Fees

  • Application Fee is non-refundable under any circumstances.
  • International student admin fee is non-refundable after commencement of classes except under circumstance when student pass application is rejected by the Immigration and Checkpoint Authority.
  • Fees paid are non-transferable.

 

Kaplan Higher Education Academy and Kaplan Higher Education Institute

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received

100%

More than [60] days before the Course Commencement Date

70%

Before, but not more than [60] days before the course commencement date

30%

Before, but not more than [30] days before the course commencement date

10%

Before, but not more than [7] days before the course commencement date

0%

On or after the Course Commencement Date

Kaplan Financial Programmes

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received

80%

More than 60 days before the Course Commencement Date

60%

Before, but not more than [60] days before the course commencement date

50%

Before, but not more than [29] days before the course commencement date

0%

On or after the Course Commencement Date

 

Kaplan Professional (non WSQ Programmes )

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received:

100%

More than 14 days before the Course Commencement Date

75%

14 to 7 days before the Course Commencement Date

0%

6 days or less before the Course Commencement Date

0%

Upon Course Commencement Date
 Kaplan Professional (WSQ programmes)

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received:

100%

More than 7 days before the Course Commencement Date

0%

Before, but not more than 6 days before the Course Commencement Date

 

Credit Note Refund (Applicable to KLI only)

Terms and Conditions:

  • Credit notes that are not fully utilized upon expiry will not be extended and will be forfeited.
  • Under extenuating circumstances, students can write in to request for refund.
  • Credit notes are non-transferable and not exchangeable for cash.
  • Use of credit notes is applicable to course enrolment only (must be for the same course programme which was initially enrolled), and not for purchase of course materials.

 

1.2          Refund Procedures

Kaplan Singapore shall have refund procedures which are aligned with the refund policy to execute any refund request.  If the refund policy differs for different types of payments or different modes of payment, then there shall be clearly differentiated procedures.

The procedures shall be clearly communicated to the students via the website and student handbook.

Refund records (may be in softcopy) shall be accurate and up-to-date.  Records shall be kept according to financial guidelines and are easy to retrieve for audit purposes.

Relevant staff shall be conversant with the refund procedures and demonstrate strict adherence.

Kaplan Singapore shall regularly review the refund procedure to ensure that it remains fair to the students.

This procedure applies when a student submits a request for refund.

  •  The student will make the request for refund in writing to Program Management Team. The student needs to provide complete documents for the request.
  • Upon receipt of the refund request and all required documents, the Program Management Team will check and verify the student’s record.
  • Upon confirmation of the details, the request will be submitted to the Program Director/ Head of School for approval.
  • If the refund request is approved, the Program Management Team will process the refund with the Finance Department. If the refund request is rejected, the Program Management Team will inform the student in writing of the decision.
  • Finance Department processes cheque refund and passes cheque to Program Management Team.
  • Students will be informed in writing when the cheque is ready, within 7 days from the date of receipt of request. Students will have to acknowledge receipt of the cheque.

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