Building Winning Relationships
Kaplan’s 4th Industrial Revolution (4IR) Courses encapsulate a wide range of soft and technical skills. The courses are catered to supplement students’ academic training and prepare them for the future of work. The 4IR courses are carefully selected to equip students with interpersonal, digital and practical skills that are industry relevant.
Course Objectives
• Describe and demonstrate the skills required to manage effective stakeholder relationships
• Understand and use their own emotional intelligence
• Manage conflict in conversations
• Demonstrate different influencing behaviours
• Use a framework to aim for win-win relationships
Course Structure
• Stakeholder management
• Important relationships
• Think win-win
• Relationship trust – 12 key behaviours
• Earning trust
• The push/pull model
• Influencing style descriptors
• Your influencing style
• Assertive communication
• Saying “No”
• Addressing issues
• Reflective learning
• Personal development
Rewards
• Certificate of Completion by Kaplan (will be received within 1-2 working weeks upon course completion)
