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Workplace Skills (WPS)

Apply Emotional Competence to Manage Self at the Workplace

Workplace Skills (WPS)

Apply Emotional Competence to Manage Self at the Workplace

Useful information

  • Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace
  • Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  • Identify personal strengths and weaknesses and make improvements needed to develop emotional intelligence
  • Recognise the emotional needs of others, empathise and respond appropriately to their needs
  • Present self with confidence and show flexibility in responding to changes at the workplace
  • Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  • Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self

Service Professionals

16 hours/2 days

For more information on dates and fees please see our Training Calendar.

For course fees and information, please download the SkillsFuture Flyer and Brochure.