OPERATING HOURS
KHEA / KHEI Domestic Students & KHEA International Students
Click here for more information.
KHEA International Students for Professional Certification Programmes
The modes of payment available are: cash, cheque (Singapore banks), NETS, Visa/Mastercard/AMEX and Telegraphic Transfer.
- For payment by cheque(s), please make it payable (and crossed) to Kaplan Higher Education Academy Pte Ltd.
- For payment by NETS/credit card, the limit is subject to your available balance and arrangement with the bank.
- For payment by Telegraphic Transfer, you may refer below for the bank account information.
Bank Name : The Hongkong and Shanghai Banking Corporate Limited
Bank Address : 21 Collyer Quay, #04-01 HSBC Building, Singapore 049320
Beneficiary’s Name : Kaplan Higher Education Academy Pte Ltd
Account No./Swift Code : 047-315189-003/HSBCSGSGXXX
Bank Code : 7232
Beneficiary’s Address : 1 Selegie Road #06-01, GR.ID, Singapore 188306
Note: For Telegraphic Transfer (TT) payment, please add additional S$30 for bank’s service charge from the total payment.
Kaplan students (except those on waivered programmes) within the school campus are required to have their Student Access Card (SAC) with them at all times. The SAC serves as a form of student identification, is used for registration of class attendance, and allows access to our library for browsing, loaning and returning of library books.
Please note that the SAC is not transferable and has to be returned to Kaplan upon completion/withdrawal.
Should there be any changes to students’ particulars such as home address, telephone number, email address or any related information, they are required to update these details via the Kaplan360 mobile app. Credentials to access the Kaplan360 app will be sent to them in due course after their programme officially starts. For changing of parents’/legal guardian’s Singapore address and particulars, please contact the Programme Management Team.
Students who have yet to receive their login credentials may inform their Programme Consultant/Programme Management Team of any changes in writing. Failure to update Kaplan of their personal contact details may result in Kaplan not being able to reach and inform students of any changes to the programme such as timetable, examination, etc.
Student’s Pass holders are required to notify the Immigration and Checkpoints Authority (ICA) at https://www.ica.gov.sg/pass/studentpass/changelocaladdress for any change in passport particulars or place of residence within 14 days of the change.
Kaplan will not be responsible for any delay or loss of information caused by the student’s lack of updates on their contact details.
Attendance Policy
Kaplan sets the policy for student attendance and monitors it as it is fundamental to successful learning. For this reason, Kaplan takes a serious view of truancy. The attendance policy is set in the Academic Policy where the minimum monthly attendance to be attained is 90% for Student’s Pass holders and 75% for non-Student’s Pass holders (based on the Immigration and Checkpoints Authority’s requirement, Student’s Pass holders must maintain a minimum attendance of 90% per calendar month of study). Failure to meet the required attendance will result in disciplinary actions.
For students who are sponsored by their employer on an SSG-funded course, their absence will be reported to their employer.
The attendance policy and procedures are communicated to students during the Welcome Orientation (WO) session and reiterated by the Programme Management (PM) Team in the Programme Update sent via email and/or the Kaplan360 mobile app. Students will receive the timetable prior to term commencement, where all the lesson dates are clearly stated. PM will also monitor the class and remind students of the importance of attending classes.
Implementation of Attendance Taking
For on-campus classes, students are required to physically tap in and out of classes with their Student Access Card (SAC) on the card reader located in every classroom for each lecture/tutorial session in the presence of the lecturer. The first tap should be within 15 minutes from the start of class, and the second at the end of class.
Students who miss the first tap are considered late. Similarly, students who miss the second tap are considered as having left early. It is the responsibility of students who did not bring their SAC to approach their lecturers to mark their attendance. The lecturers may conduct random attendance checks and report to PM for students who are frequently absent from classes.
For classes held online, lecturers will mark students’ attendance in the attendance system. When necessary, students’ attendance will be checked against the login records to the online portal where classes are conducted.
Students who are absent with valid reasons should apply for leave via the Kaplan360 mobile app within 3 working days, with supporting documents. Any leave submission which is made more than 3 working days after the absence date will be reviewed on a case-by-case basis.
All full-time students are encouraged to commit to engaging in study activities for a minimum of 3 hours per day, 5 days per week (Mon-Fri). In addition, Student’s Pass holders are required to comply with this by tapping twice for their attendance on-campus, once upon arrival on-campus and another after a minimum of 3 hours of study activities prior to leaving the campus. Various learning activities including lectures, tutorials, research, self-study (on campus or via the learning portal, whichever applicable) and group work/activities have been planned for different days.
Implementation of Attendance Monitoring
a) Full-time Students:
Weekly attendance tracking is implemented to intervene low weekly attendance based on its severity. For each class from which students are absent, they will receive a reminder. If full-time students’ weekly attendance falls below 90% (Student’s Pass holders) or 75% (non-Student’s Pass holders), intervention actions will be triggered. Students with attendance issues will receive reminders such as written notifications via email, SMS and the Kaplan360 mobile app, phone calls and/or face-to-face counselling sessions with their parents/guardians in certain cases such as for students under 18 years old. Students who are repeatedly absent are required to sign a Letter of Undertaking. Where applicable, a police report will be made for Student’s Pass holders who are continually absent over a period of 7 days.
ICA will be notified if a Student’s Pass holder does not meet a minimum 90% monthly attendance. Students will also be informed of this report to the ICA.
The table below describes the intervention actions taken by the PM Team at each severity level of low attendance and its corresponding tracking steps.
| Level | Definition | Team Intervention by the PM Team |
| 1 – Occasional offender | The student has not met the weekly attendance requirement in the month for the first time and he/she can most likely still meet the monthly attendance requirement. | Emails or phone calls to remind the student on next course of action (i.e. to apply for leave with reasons). |
| 2 – Repeat offender | The student has not met the weekly attendance requirement two times or more in the month and he/she most likely cannot meet the monthly attendance requirement. | Phone calls to establish reasons for repeated offence, share proper time management techniques, have student commit to next course of action and remind student through email. |
| 3 – Severe offender | The student has not met the monthly attendance requirement for the previous month, has failed to meet the weekly attendance requirement for the current month and has started avoiding communication. | To arrange a face-to-face meeting, review through official forms and consider disciplinary actions. |
Holistic attendance monitoring takes the following into consideration – students’ academic performance, students’ personal circumstances and record of misconduct, if any, in the case of any disciplinary or termination action arising from the tracking of students’ class attendance. Academic advice will be given accordingly and if required, a formal academic intervention/review session will be scheduled for students and the academic-in-charge.
b) Part-time Students:
Bi-weekly attendance tracking is implemented to intervene low bi-weekly attendance based on its severity For each class from which students are absent, they will receive a reminder. If part-time students’ bi-weekly attendance falls below 75%, intervention actions will be triggered. Students with attendance issues will receive reminders such as written notifications via email, SMS and the Kaplan360 mobile app, phone calls and/or face-to-face counselling sessions with their parents/guardians in certain cases such as for students under 18 years old.
The table below describes the intervention actions taken by the PM Team at each severity level of low attendance and its corresponding tracking steps.
| Level | Definition | Team Intervention by the PM Team |
| 1 – Occasional offender | The student has not met the bi-weekly attendance requirement in the month for the first time and he/she can most likely still meet the monthly attendance requirement. | Emails or phone calls to remind the student on next course of action (i.e. to apply for leave with reasons). |
| 2 – Repeat offender | The student has not met the bi-weekly attendance requirement two times or more in the month and he/she most likely cannot meet the monthly attendance requirement. | Phone calls to establish reasons, share proper time management techniques, have student commit to next course of action and remind student through email. |
| 3 – Severe offender | The student has not met the monthly attendance requirement for the previous month, has failed to meet the bi-weekly attendance requirement for the current month and has started avoiding communication. | To arrange a face-to-face meeting, review official forms and consider disciplinary actions. |
Holistic attendance monitoring takes the following into consideration – students’ academic performance, students’ personal circumstances and record of misconduct, if any, in the case of any disciplinary or termination action arising from the tracking of students’ class attendance. Academic advice will be given accordingly and if required, a formal academic intervention/review session will be scheduled for students and the academic-in-charge.
For high-risk students who do not meet the minimum attendance requirement and are receiving counselling support concurrently, PM will seek advice from our school counsellor before engaging them for attendance intervention.
Students will be reviewed for programme termination if their low attendance has been labelled as beyond Level 3. A face-to-face interview with the PM Team (and Head of PM, if necessary) with the student will be arranged to evaluate for termination. The decision to terminate will be reviewed by the Head of PM on a case-by-case basis, with the student’s overall attendance, academic results, any past academic intervention and personal circumstances, if any, being taken into consideration (please refer to ‘Holistic Attendance Monitoring’ above). The Chief Operating Officer will need to approve the recommendation for termination. Students may appeal to the Kaplan Appeals Committee regarding the circumstances leading to termination.
For Student’s Pass holders, Kaplan will request that the ICA cancel the Student’s Pass accordingly.
If a student is absent from class due to reasons stated below, he will need to submit a leave application, with supporting documents in English, via the Kaplan360 mobile app to the Programme Management Team within 3 working days from date of absence. If leave applications cannot be made via Kaplan360 for certain reasons, students may approach the Programme Management Team for assistance.
Kaplan will approve the leave application for the following reasons, if it is submitted within 3 working days from the last date of absence with official documented evidence. Other grounds for absence will be treated on a case-by-case basis.
Approval of Leave will be subject to case-by-case basis.
International students who apply for overseas leave will need to submit the following as supporting documents.
- Medical Certificate from home country doctor (if applicable) with English translation
- Printscreen of Airline’s return E-Ticket or picture of Boarding Passes
Note: Although Kaplan may approve the leave as set out above, students should check class participation/minimum attendance requirements, if any, for programmes/modules/units delivered by partner Universities, where applicable.
As part of Kaplan’s commitment to maintaining and improving the learning experience, there will be a feedback exercise in the form of an evaluation conducted online or via a physical evaluation form at the end of each module. The feedback will evaluate:
- Academic staff performance ie. quality of teaching
- Adequacy, accessibility and quality of teaching-learning resources and the school environment
- Assessment methods and frequency
- Physical facilities and infrastructure
- Standard and quality of student support services
- Communication
- Programme management support
- University partnership (where applicable)
- Overall student satisfaction
Students are encouraged to provide constructive feedback for the purpose of further improvement on the programme. The students’ feedback data helps Kaplan to monitor various departments and respective lecturer performance, and to provide adequate and accurate information for the academic review and Academic Board in order to take any necessary action for improvement. Students’ specific information will not be made known to the lecturers.
In addition, students can also provide their feedback anytime during their course of study to the Programme Management Team or directly to [email protected]. Where applicable, students’ comments and feedback obtained will be discussed with the academic staff and lecturers, and action will be taken accordingly.