Administrative Matters

Online Payment/Credit Card (VISA/MASTER) or PAYNOW

This only applies to payment of application fee via the Online Application portal at https://apply.kaplan.com.sg/

KHEA / KHEI Domestic Students & KHEA International Students

Click here for more information.

KHEA International Students for Professional Certification Programmes

The modes of payment available are: cash, cheque (Singapore banks), NETS, Visa/Mastercard/AMEX and Telegraphic Transfer.

• For payment by cheque(s), please make it payable (and crossed) to Kaplan Higher Education Academy Pte Ltd.
• For payment by NETS/credit card, the limit is subject to your available balance and arrangement with the bank.
• For payment by Telegraphic Transfer, you may refer below for the bank account information.

Bank Name : The Hongkong and Shanghai Banking Corporate Limited

Bank Address : 10 Marina Boulevard #48-01, Marina Bay Financial Centre Tower 2, Singapore 018983

Beneficiary’s Name : Kaplan Higher Education Academy Pte Ltd

Account No./Swift Code : 047-315189-003/HSBCSGSGXXX

Bank Code : 7232

Beneficiary’s Address : 8 Wilkie Road, Level 2, Wilkie Edge, Singapore 228095

Note: For Telegraphic Transfer (TT) payment, please add additional S$30 for bank’s service charge from the total payment.

Kaplan students (except those on waivered programmes) within the school campus are required to have their Student Access Card (SAC) with them at all times. The SAC serves as a form of student identification, is used for registration of class attendance, and allows access to our library for browsing, loaning and returning of library books.

Please note that the SAC is not transferable and has to be returned to Kaplan upon completion of/withdrawal from programme. If students have lost their SAC, they are required to approach our front counter at Wilkie Edge Campus, Level 2, to request a replacement card. The replacement card is chargeable at S$15 nett.

Should there be any changes to students’ particulars such as home address, telephone number, email  address or any related information, they are required to update these details via the Kaplan360 mobile app. Credentials to access the Kaplan360 app will be sent to them in due course after their programme officially starts. For changing of parents’/legal guardian’s Singapore address and particulars, please contact the Programme Management Team.

Students who have yet to receive their login credentials may inform their Programme Consultant/Programme Management Team of any changes in writing. Failure to update Kaplan of their personal contact details may result in Kaplan not being able to reach and inform students of any changes to the programme such as timetable, examination, etc.

Student’s Pass holders are required to notify the Immigration and Checkpoints Authority (ICA) at https://www.ica.gov.sg/pass/studentpass/changelocaladdress for any change in passport particulars or place of residence within 14 days of the change.

Kaplan will not be responsible for any delay or loss of information caused by the student’s lack of updates on their contact details.

Attendance Policy

Kaplan sets the policy for student attendance and monitors it as it is fundamental to successful learning. For this reason, Kaplan takes a serious view of truancy. The attendance policy is set where the minimum monthly attendance includes classroom-based, synchronous e-learning and asynchronous e-learning (Structured Learning) classes, where applicable. Minimum attendance rate to be attained is 90% for Student’s Pass holders (based on the Immigration and Checkpoints Authority’s requirement) and 75% for non-Student’s Pass holders. Failure to meet the required attendance will result in disciplinary actions.

The attendance policy and procedures are included in Kaplan Student Handbook at https://www.kaplan.com.sg/kaplan-student-handbook/. They are also communicated to students during the Welcome Orientation(session and reiterated by Programme Management (PM) in the Programme Update sent via email and/or the Kaplan 360 app. Students will receive their timetable and can access module study guides in the Learning Management System (LMS) prior to term commencement. The timetable clearly states all the student’s class dates and times, while the LMS houses the asynchronous learning materials assigned for each module.  PM will monitor students’ class attendance and asynchronous learning, and regularly remind students of the importance of attending classes and engaging in asynchronous learning.

Attendance Taking

For classroom-based classes, students are required to physically tap in and out with their Student Access Card (SAC) on the card reader located in every classroom for each lecture/tutorial session in the presence of the lecturer. The first tap should be within 15 minutes from the start of class, and the second at the end of class.

Students who miss the first tap are considered late. Similarly, students who miss the second tap are considered as leaving early. It is the responsibility of students who did not bring their SAC to approach their lecturers to mark their attendance. The lecturers may conduct random attendance checks and report students who are frequently absent from classes to PM.

For classes held online (synchronous e-learning), lecturers will mark students’ attendance in the ICATS. When necessary, students’ attendance will be checked against the login records to the online portal (eg. Zoom) where classes are conducted.

For asynchronous e-learning, LMS captures students’ access to the asynchronous online learning materials and PM will mark students’ attendance in the Kaplan Student System (KSS), where applicable.

If students are absent with valid reasons, students should apply for leave via the Kaplan 360 app prior to the class concerned or within 3 working days from the absence date, with supporting documents. Any leave submission which is made more than 3 working days after the absence date will be reviewed on a case-by-case basis.

All full-time students are encouraged to commit to engaging in study activities for a minimum of 3 hours per day, 5 days per week (Mon-Fri). In addition, Student’s Pass holders are required to comply with this by tapping twice for their attendance on-campus, once upon arrival to the campus and another after a minimum of 3 hours of study activities prior to leaving the campus. Various learning activities including lectures, tutorials, research, self-study (on campus or via the learning portal, whichever applicable) and group work/activities have been planned for different days.

Attendance Monitoring

Full-time Students

Weekly attendance tracking is implemented to intervene low attendance weekly based on its severity.  For each class from which students are absent, they will receive a reminder.  If full-time students’ weekly attendance falls below 90% (Student’s Pass holders) or 75% (non-Student’s Pass holders), intervention actions will be triggered. Students with attendance issues will receive reminders such as written notifications via email, SMS and the Kaplan360 mobile app, phone calls and/or face-to-face counselling sessions with their parents/guardians in certain cases, such as for students under 18 years of age. Students who are repeatedly absent are required to sign a Letter of Undertaking, etc. Where applicable, a police report will be made for Student’s Pass holders who are continually absent over a period of 7 days, etc.

ICA will be notified if Student’s Pass holders do not meet a minimum of 90% for their monthly attendance.  Students will also be informed of this reporting to ICA.

The table below describes the intervention actions taken by PM at each severity level of low attendance and its corresponding tracking steps.

Holistic attendance monitoring takes the following into consideration – students’ academic performance, students’ personal circumstances and record of misconduct, if any, in the case of any disciplinary or termination action arising from the tracking of students’ class attendance.  Academic advice will be given accordingly and if required, a formal academic intervention/review session will be scheduled for students and the academic-in-charge.

b) Part-Time Students: 

Bi-weekly attendance tracking is implemented to intervene low attendance bi-weekly based on its severity. For each class from which students are absent, they will receive a reminder. If part-time students’ bi-weekly attendance falls below 75%, intervention actions will be triggered. Students with attendance issues will receive reminders such as written notifications via email, SMS and the Kaplan360 mobile app, phone calls and/or face-to-face counselling sessions with their parents/guardians in certain cases such as for students under 18 years of age.

The table below describes the intervention actions taken by PM at each severity level of low attendance and its corresponding tracking steps.

Poor attendance intervention (part-time students)

Holistic attendance monitoring takes the following into consideration – students’ academic performance, students’ personal circumstances and record of misconduct, if any, in the case of any disciplinary or termination action arising from the tracking of students’ class attendance.  Academic advice will be given accordingly and if required, a formal academic intervention/review session will be scheduled for students and the academic-in-charge.

For high-risk students who are receiving counselling support and do not meet the minimum attendance requirement concurrently, PM will seek advice from the school counsellor before engaging them for attendance intervention.

Students will be reviewed for programme termination if their low attendance has been labelled as beyond Level 3. A face-to-face interview between the PM (and PM Head Of Department (HOD) if necessary) and the student will be arranged to evaluate for termination. The termination decision will be reviewed by the PM HOD and is to be approved by the Non-Academic Disciplinary Committee (NADC) in consultation with the Dean(s) on a case-by-case basis, taking into consideration of the student’s overall attendance, academic results, any past academic intervention, and personal circumstances. Students may appeal to Non-Academic Appeals Committee (NAAC) regarding the circumstances leading to termination.

For Student’s Pass holders, Kaplan will request that the ICA cancel the Student’s Pass accordingly.

If a student is absent from class due to reasons stated below, he will need to submit a leave application, with supporting documents in English, via the Kaplan360 mobile app to the Programme Management Team within 3 working days from date of absence.  If leave applications cannot be made via Kaplan360 for certain reasons, students may approach the Programme Management Team for assistance.

Kaplan will approve the leave application for the following reasons, if it is submitted within 3 working days from the last date of absence with official documented evidence. Other grounds for absence will be treated on a case-by-case basis.

Approval of Leave will be subject to case-by-case basis.

International students who apply for overseas leave will need to submit the following as supporting documents.

• Medical Certificate from home country doctor (if applicable) with English translation
• Printscreen of Airline’s return E-Ticket or picture of Boarding Passes

Note: Although Kaplan may approve the leave as set out above, students should check class participation/minimum attendance requirements, if any, for programmes/modules/units delivered by partner Universities, where applicable.

As part of Kaplan’s commitment to maintaining and improving the learning experience, there will be a feedback exercise in the form of an evaluation conducted online or via a physical evaluation form at the end of each module. The feedback will evaluate:

• Academic staff performance ie. quality of teaching
• Adequacy, accessibility and quality of teaching-learning resources and the school environment
• Assessment methods and frequency
• Physical facilities and infrastructure
• Standard and quality of student support services
• Communication
• Programme management support
• University partnership (where applicable)
• Overall student satisfaction

Students are encouraged to provide constructive feedback for the purpose of further improvement on the programme. The students’ feedback data helps Kaplan to monitor various departments and respective lecturer performance, and to provide adequate and accurate information for the academic review and Academic Board in order to take any necessary action for improvement. Students’ specific information will not be made known to the lecturers.

In addition, students can also provide their feedback anytime during their course of study to the Programme Management Team or directly to [email protected]. Where applicable, students’ comments and feedback obtained will be discussed with the academic staff and lecturers, and action will be taken accordingly.