Administrative Matters

Essentials at a glance
Administration Matters

Change of Students’ Particulars

Should there be any changes to students’ particulars such as home address, telephone number, email address or any related information, they are required to update these details via the Kaplan360 mobile app. Credentials to access the Kaplan360 app will be sent to them in due course after their programme officially starts. For changing of parents’/legal guardian’s Singapore address and particulars, please contact the Programme Management Team.

Students who have yet to receive their login credentials may inform their Programme Consultant/Programme Management Team of any changes in writing. Failure to update Kaplan of their personal contact details may result in Kaplan not being able to reach and inform students of any changes to the programme such as timetable, examination, etc.

Student’s Pass holders are required to notify the Immigration and Checkpoints Authority (ICA) at for any change in passport particulars or place of residence within 14 days of the change.

Note: Kaplan will not be responsible for any delay or loss of information caused by the student’s lack of updates on their contact details.

Class Recording

Kaplan may record classes for students to view them post-delivery, whether the classes are delivered online or on-campus. Recordings may capture students’ audio, visual or text that appear during these classes. By attending classes, students consent to their classes being recorded by Kaplan.

Module Evaluation

As part of Kaplan’s commitment to maintaining and improving the learning experience, there will be a feedback exercise in the form of an evaluation conducted online or via a physical evaluation form at the end of each module. The feedback will evaluate:

  • Academic staff performance ie. quality of teaching
  • Adequacy, accessibility and quality of teaching-learning resources and the school environment
  • Assessment methods and frequency
  • Physical facilities and infrastructure
  • Standard and quality of student support services
  • Communication
  • Programme management support
  • University partnership (where applicable)
  • Overall student satisfaction

Students are encouraged to provide constructive feedback for the purpose of further improvement on the programme. The students’ feedback data helps Kaplan to monitor various departments and respective lecturer performance, and to provide adequate and accurate information for the academic review and Academic Board in order to take any necessary action for improvement. Students’ specific information will not be made known to the lecturers.

In addition, students can also provide their feedback anytime during their course of study to the Programme Management Team or directly to [email protected]. Where applicable, students’ comments and feedback obtained will be discussed with the academic staff and lecturers, and action will be taken accordingly.

Fee Payment Mode

Online Payment/Credit Card (VISA/MASTER) or PAYNOW 
This only applies to payment of application fee via the Online Application portal at

KHEA / KHEI Domestic Students & KHEA International Students 
Click here for more information. 

KHEA International Students for Professional Certification Programmes 
The modes of payment available are: cash, cheque (Singapore banks), NETS, Visa/Mastercard/AMEX and Telegraphic Transfer.

  • For payment by cheque(s), please make it payable (and crossed) to Kaplan Higher Education Academy Pte Ltd.
  • For payment by NETS/credit card, the limit is subject to your available balance and arrangement with the bank.
  • For payment by Telegraphic Transfer, you may refer below for the bank account information. 

Bank Name : The Hongkong and Shanghai Banking Corporate Limited

Bank Address : 10 Marina Boulevard #48-01, Marina Bay Financial Centre Tower 2, Singapore 018983

Beneficiary’s Name : Kaplan Higher Education Academy Pte Ltd

Account No./Swift Code : 047-315189-003/HSBCSGSGXXX

Bank Code : 7232

Beneficiary’s Address : 8 Wilkie Road, Level 2, Wilkie Edge, Singapore 228095 

Note: For Telegraphic Transfer (TT) payment, please add additional S$30 for bank’s service charge from the total payment.

Student Access Card

Kaplan students (except those on waivered programmes) within the school campus are required to have their Student Access Card (SAC) with them at all times. The SAC serves as a form of student identification, is used for registration of class attendance, and allows access to our library for browsing, loaning and returning of library books.

Please note that the SAC is not transferable and has to be returned to Kaplan upon completion of/withdrawal from programme. If students have lost their SAC, they are required to approach our front counter at Wilkie Edge Campus, Level 2, to request a replacement card. The replacement card is chargeable at S$15 nett.