Student Support Services

To maintain close collaboration with parents/legal guardians for students under 18 years, KHEA collects their contact details upon enrolment. This shall include their full name, contact number, and email address. Such information is captured in the Application Form and is saved in the Kaplan Student System (KSS) by Admissions - Enrolment (ADM-ENR) once the student is accepted. The ’Primary Contact’ for the student will also be required.   

After programme commencement, Student Services (SS) will refer to the parent/legal guardian’s details in KSS and reach out to them if needed.      

SS must contact the under-aged student’s parent/legal guardian whenever there is a major issue, mainly refund/defer/transfer/withdrawal from the programme, disciplinary matters, and critical incidents or when the situation warrants it. Parent/Legal guardian may be informed if the child/ward is going through psychological counselling with KHEA Counsellors.  

On the student’s 18th birthday, an automated message will be sent out to both student and parent/legal guardian to inform them that parent/legal guardian will no longer be copied on KHEA notifications (not applicable to withdrawn or graduated students).   

Parents’ Guide

All e-contracts to students under 18 years old shall include the ’Parents’ Guide’ as an attachment. This is for parents/legal guardians to read when signing the student contract.  

The guide includes the following information:  

• Programme Information: Programme Duration & Fees/Attendance Requirement/STP Requirements/Graduation & Pathway  
• Student Life: Co-Curricular Activities/Accommodation/Student Code of Conduct  
• FAQs: SS Contact/Timetable/Class Timing/How does KHEA contact students and parents  

Airport Pickup

Complimentary airport pickup is available for all new KHEA international students who choose to stay at KHEA’s accommodation partners. Students will fill in the necessary Airport Pickup Form for the respective course consultant in charge to arrange with the appointed Airport Pickup Vendor. Pickup can be at all custom checkpoints including Changi Airport, Harbourfront Ferry Terminal, Tanah Merah Ferry Terminal, Woodlands Checkpoint and Tuas Checkpoint. 
 

Accommodation Services

KHEA has a list of appointed Accommodation Partners, providing hostel and homestay options for students. Admission into these accommodations is managed by the individual partners, who are bound by a Service Agreement to provide a minimum standard of service and accommodation. Staying with these Accommodation Partners is not compulsory and is subject to availability.    

Information on all accommodation options in KHEA are provided to all international students during the Pre-Course Counselling and upon issuance of the Letter of Offer. This information is within the KHEA Accommodation Services Guide, which is updated annually.     
 

Reporting Day

KHEA organises Reporting Day for all new international students before the Welcome Orientation (WO) so that the International Recruitment Team can brief students on administrative matters before they commence their studies. Students will be briefed on the following:  

• Student’s Pass collection details and medical checkup procedure  
• Important information about the Singapore Immigration & Checkpoints Authority of Singapore  
• Student Contract terms and conditions  
• Refund policy  
• 10 calendar days cooling-off period  
• FPS and medical insurance claim  
• English Placement Test (EPT) details (if any)  
• Agency services survey form  

KHEA has in place a group medical insurance scheme for all international students holding a valid Student’s Pass (STP) and domestic students who have opted in for the medical insurance coverage (excluding outpatient consultation). This medical insurance scheme has a minimum coverage as follows: 

• an annual coverage limit of S$30,000 medical costs coverage per student  
• at least B1 ward in government and restructured hospitals  

• 24 hours coverage in Singapore and *overseas (if student is involved in school-related activities).    

  *If student is overseas, they are covered only up to 180 days from date of departure from Singapore. Upon which, the overseas coverage will cease.  

KHEA students with a valid STP who have paid the International Student Administrative Fee and domestic students who have signed the medical opt-in form and paid the insurance premium will be covered by the Income Insurance scheme. Under this scheme, students will pay a special flat rate of $5 (applicable only for students with STP except professional certification courses) for consultation with an Income-affiliated General Practitioner (GP). The scheme also provides for subsidised hospitalisation and surgery (terms and conditions apply).   

*For more information, refer to KHEA Website: https://www.kaplan.com.sg/current-students-handbook-student-support-services.  

Kaplan Higher Education Academy

• KHEA – GHS GP GPA Certificate
• KHEA – GHS GPA Benefits Schedule
• KHEA - Outpatient $5 Co-pay Benefits Schedule_Product Summary FAQs
• Group Hospitalisation & Surgical Insurance Product Summary and FAQs
• Group Personal Accident Insurance Product Summary & FAQs
• Product Summary Voluntary Medical Opt-In Form
• Howden MediHub Instruction Manual (Outpatient)
• Howden MediHub Instruction Manual (Inpatient)

For outpatient treatment (applicable for Student’s Pass holders), there will be $5 co-payment borne by students.

Professional Certification Programmes

• KHEA – GHS GP GPA Certificate
• KHEA – GHS GPA Benefits Schedule
• Group Hospitalisation & Surgical Insurance Product Summary and FAQs
• Group Personal Accident Insurance Product Summary & FAQs
• Howden MediHub Instruction Manual (Inpatient)

Education Loan

Education loans are available to KHEA students. Students are required to submit the Letter of Offer and the Student Contract along with their Bank Application form to the respective bank. Students need to contact the Loan Officer for more details at https://www.kaplan.com.sg/student-services/bank-education-loan.
 

Repayment Assistance Scheme

Students facing financial difficulties during enrolment can apply for the Repayment Assistance Scheme through their programme consultant. Students are required to submit the necessary supporting documents on application. Approval for international students will be given by the Director of International Recruitment and Offshore Development, whereas approval for domestic students will be provided by the Student Financial Services Manager.  

Kaplan Bursary Scheme

For further details on Kaplan Bursary Scheme, refer to Repayment Assistance Scheme in https://www.kaplan.com.sg/current-students-handbook-student-support-services.

Kaplan Scholarship Awards

• Singapore Indian Development Association (SINDA) Scholarship 
• David Tan Scholarship
• Kaplan Achievement Award/Scholarship 
• Kaplan Higher Education Academy Scholarship Scheme
• Kaplan Merit Scholarship
• Murdoch University Education Grant
• UCD Kaplan (Singapore) Scholarship

Unless otherwise approved by Kaplan in writing, a student may only be awarded one of the above scholarships at any one time, and shall not be entitled to any other rebates and offers offered by Kaplan.

For further details, refer to Repayment Assistance Scheme https://www.kaplan.com.sg/current-students-handbook-student-support-services.

Eligibility and Application 

Through the Fare Review Mechanism Committee, TransitLink (now merged into SimplyGo Pte Ltd) has announced on 7 December 2015 that the public transport operators will be extending public transport concessions to Singapore citizens studying full-time in local private education institutions registered with SkillsFuture Singapore (SSG), with limited eligibility.

Eligible students can apply for the concession card and choose to enjoy unlimited travel on buses and/or LRT/MRT with the purchase of the monthly concession pass. 
 

Concessionary Benefits 

Prices of Monthly Concession Passes (MCPs) for students in SSG registered PEIs can be found via PEI Student Concession Card website.

The concessions will be valid for up to one year at a time, up to the end of the course, whichever is earlier. 

For students who receive their concession cards before or on the programme start date, the concessions will be valid from the start date of the course, for the next 12 months, subject to annual extension. 

For students who apply for their cards after the programme start date, the concessions will start based on the application date and be valid for the next 12 months, up to the end of the course, whichever is earlier. 

For those whose courses are greater than 12 months, they will be subject to annual extension. 
 

Application & Collection Process for KHEA Students

Students who qualify for the Concession Pass will be notified via email by KHEA.

Students may also enquire about their legibility for the Concession Pass via [email protected].   
 

How and where to apply 

Students must be:

• Singapore Citizen
• Full-time Student
• Preparatory Course for Cambridge International General Certificate of Secondary Education (IGCSE) Examination School Student, 20 years old and below; or
• Degree programme with a minimum programme duration of 24 months

Note: Full-time Diploma students are not eligible given the KHEA Diploma programme duration is less than 24 months, a criteria as stipulated by SimplyGo.

What students need:

• 1 x colour, passport-sized photograph
• Original NRIC/Passport/Certificate of Singapore Citizenship/Birth Certificate (soft copy for online application/photocopy for application via mail)
• Parent’s original NRIC (soft copy for online application/photocopy for application via mail)
• Original certificate of highest qualification obtained by the student (e.g. PSLE, GCE N/O Levels)
• Original GCE N/O/A Levels/IB examination registration receipt (if applicable)

Photograph Requirements:

• Be taken within the last three months
• Have a white background
• Show the full face from the top of the head to the chin
• Have a neatly combed or tied up hair 
   

Processing/Collection

SimplyGo will take 2 to 4 weeks to process the application. Students will be notified when their Concession Card is ready for collection. There will be an application fee (payable in cash upon card application/activation); $3.10 non-refundable personalisation fee for secondary-level PEI students and $8.10 (includes $5 card cost and $3.10 personalisation fee, both are non-refundable) for Diploma/Degree-level PEI Students.
 

Card Activation    
Students may proceed to any SimplyGo Ticket Office or concession card replacement office to activate the concession card. Students are required to make a minimum top-up of $2 (Secondary) or $5 (Degree) to activate the PEI Student Concession Card.   
 

For assistance or more information: 

For KHEA students who require assistance, please contact your respective SS.

For more information relating to the Public Transport Concession, please visit https://www.simplygo.com.sg call the SimplyGo hotline: 1800 2255 663 

For a more flexible and accessible learning/onboarding process, and to ensure students do not miss important information, where applicable, Kaplan may record classes, welcome orientation and induction sessions for students to view them post-delivery, whether the classes/sessions are delivered online or on-campus. Other student-related events may also be recorded. Recordings may capture students’ audio, visual and/or text that appear during these classes/events. By attending classes and these events, students consent to their classes being recorded by Kaplan. Should you have any concerns about such recordings, please inform Kaplan prior to the start of any such classes or events and we will assist you accordingly.

Student Wellbeing & Counselling (SWC) offers individual counselling and life skills development to our full-time and part-time students with the aim to: 

• promote mental wellness and resilience,
• manage life stressors in handling studies/work/family commitments, and
• encourage self-discovery and personal growth.

Our counsellors provide evidence-based therapies and case management approaches while working with students facing specific concerns or crisis in a safe environment without fear of being judged or invalidated.

However, counsellors do not provide psychological assessments/diagnoses, nor do counsellors prescribe medication. 
 

Individual Counselling

Counselling sessions are available in-person or through an online platform (if required under situational context). Counsellors will provide individual short-term sessions through evidence-based therapy and resources, customised to the student’s situation and needs. Working with a counsellor will help students explore different perspectives to improve their emotional wellbeing and be equipped with skills to balance studies, work and life in general. Ultimately, the intent of therapeutic treatment is to facilitate long term goal of independence and student’s ability to function without the counsellor (tapping on inner resources and discovery of resilience in students). If long-term or specialised care is required, the counsellor will assist with providing the appropriate referrals to community services. 

SWC also collaborates with local universities such as NIE and SUSS to host graduate/post-graduate-level practicum students. These practicum counsellors are student interns who are currently undergoing supervised clinical training as part of their counselling programme. Individual counselling sessions may be conducted by practicum counsellors, under the close supervision of SWC counsellors. Kaplan students will be informed and may be given the option to be seen by a practicum counsellor. Individual supervision sessions and case discussions are held regularly to ensure the quality and safety of care provided. 
 

Online Counselling

If counselling is provided online, the use of a private computer, tablet or smartphone in a quiet environment is strongly encouraged. The following guidelines are provided to students for a productive session:

• Be punctual for the appointment
• Wear proper attire
• Make sure there is proper lighting in the room
• Make sure there is little to no background noise
• Have a headset with a microphone ready
• Avoid interruptions - do not answer phone calls, text or surf the web during the appointment, or having pet around
• If family member(s) or others are around, please let them know that you are in session and not to be disturbed
• Be respectful when communicating with your counsellor
• Do not engage in online counselling while driving or participating in other activities
• Counsellors reserve the rights to end an online session if a student engages in behaviour deemed inappropriate, offensive and/or discriminatory 

How can student seek counselling services?

SWC utilises an online Counselling Case Management System (CCMS) to enhance accessibility to our services. Students can easily submit their counselling requests via the Kaplan360 mobile app.

Step 1: Once you have logged in, you will see the homepage. Next, go to the navigation bar at the bottom of the screen and click on the "Academic" icon. 
Step 2: Now that you are on the "Academic" page, click on the "Counselling" tab. 
Step 3: Click on "+ New" button on the bottom right and fill in the Counselling Request Form. 
Step 4: Please answer all the questions stated in the Counselling Request Form. Once completed, you may click on the "Submit" button. The counselling team will reach out to you within 3 working days! 
 

Confidentiality

To begin the journey with us, students should be aware that counsellors adhere to a strict confidentiality policy. This ensures a safe and private environment where students can share openly. However, there are specific exceptions to confidentiality. There include situations where there is an imminent threat to life and/or the safety of the community, when a court order is issued, or when mandated by the KHEA Management Committee. In such instances, SWC is duty-bound to notify the appropriate individuals or authorities who can take responsible and necessary action to prevent potential harm or injury.

Online Self-Help Resources

A range of available online self-help resources is curated for students and listed in the online Student Handbook. The resources which include mobile applications and educational pamphlets can be accessed through this link.

The online self-help resources are intended as a gauge of person’s current mental state. They should not be used for self-diagnosis; instead, it is important to seek professional help.
 

Disability & Diversity Support

KHEA is committed to providing an inclusive and supportive learning environment for students with disabilities and educational needs by offering a range of support services and resources. Disability may include physical, sensory, intellectual, or learning difficulties that significantly and persistently affect a student’s ability to perform daily activities over a prolonged period, including academic tasks. Students are encouraged to take ownership of their learning by disclosing any special needs and the type of support required, based on functional limitations documented by licensed medical professionals and/or specialists during their course of study. This disclosure enables the discussion and planning of appropriate accommodations, such as alternative examination arrangements, extended time, or the support for mobility around campus. The extent of support measures are subject to the policies and approval of the respective university partners. Students will be required to declare, submit up-to-date medical documentations and state the support needed both in examination or in-class setting to Admissions-Assessment (ADM-AA) and SWC. An academic accommodation assessment session will be scheduled to discuss appropriate assessment and arrangement of support. 
 

Activities to Promote Pastoral Care and Mental Well-being

SWC collaborates with internal and external stakeholders to support pastoral care and promote mental health awareness. SWC features Wellbeing Tips articles on the KHEA website and social media channels, puts up SWC postersat least twice a year. SWC also works with Corporate Communications, FM-F, SS and/or AGG-LM to organise student outreach talks, workshops, and activities. Our in-house counsellors conduct psycho-educational talks and workshops with topics such as managing exam stress, understanding anxiety and depression, self-care practices and navigating family/relationship issues. As part of counselling services, group sessions may also be facilitated to encourage peer support. These sessions provide a space for students to share their experiences and successes with others facing similar challenges, helping them recognise that they are not alone. With guidance from counsellors acting as facilitators, participants are encouraged to explore new perspectives, experiment with different coping strategies, and develop healthier ways of relating to themselves and others.

SWC also provides staff development workshop and on-the-job training for SS and adjunct lecturers to equip them with the right skills and knowledge in handling students with behavioural difficulties.  
 

Emergency and Crisis Support

KHEA Management Committee and SWC counsellors will take appropriate measures corresponding to the severity and nature of the emergency or crisis. SWC does not provide after-hours crisis service. Students requiring assistance outside of office hours are advised to contact external community partners offering counselling and psychological services, which operate independently of SWC. Students are encouraged to follow up with SWC on the next working day during office hours after seeking support from these services.

If you or someone you know is in a life-threatening emergency, please call:

Singapore Police Force: 999

Emergency Medical Service: 995

Samaritans of Singapore (SOS): 1767  
For people in crisis, thinking of suicide or affected by suicide  
24 hours

National Anti-Violence and Sexual Harassment Helpline: 1800 777 0000  
For self or others encountering child abuse, adult abuse, vulnerable adult abuse or family violence-related matters to seek help
24 hours

Pregnancy Crisis Service: 6339 9770  
For women facing unwanted, suspected or unexpected pregnancies
Daily: 9.00am — 10.00pm 

Community Health Assessment Team (CHAT): 6493 6500/6501  
For youths facing mental health issue
Tue to Sat: 12.00pm — 9.00pm | Closed on Public Holidays

Hear4U: 6978 2728 (WhatsApp Helpline)  
A space to seek advice and express their concerns on emotional and mental issues
Mon to Fri: 10.00am — 5.00pm | Closed on Public Holidays

SG Enable: 1800 858 5885  
Information and referral services for persons with disabilities  
Mon to Fri: 9.00am — 5.30pm | Closed on Public Holidays

Care Corner Counselling Centre关怀800热线: 1800 353 5800  
For the Mandarin-speaking community  
Daily: 10am — 10pm | Closed on Public Holidays

Clarity Singapore Limited (Confidential Counselling) - Yishun Centre: 6757 7990 | Agape Village – Toa Payoh Centre: 6801 7467  
For those who are facing emotional, psychological, relationships problems
Mon to Fri: 9am — 5.30pm | Closed on Public Holidays

Singapore Association for Mental Health: 1800 283 7019  
For those who require information and assistance on mental health matters and psychosocial issues
Mon to Fri: 9.00am — 6.00pm | Closed on Public Holidays

All Addictions Helpline: 6732 6837  
For individuals who are dealing with addiction problems
Daily: 8.00am - 11.00pm 

Touchline: 1800 377 2252  
For youths with cyber wellness related issues
Mon to Fri: 9.00am — 6.00pm | Closed on Public Holidays

AWARE Helpline: 1800 777 5555
For women facing issues relating to violence, emotional and psychological problems
Mon to Fri: 10.00pm – 6.00pm

 Contact Details

To make an appointment or to obtain further information on SWC services, students may email or call:

Student Wellbeing & Counselling

Email: [email protected] 
Tel: 6309 5227 
Kaplan City Campus @ Wilkie Edge, Level 6, Counselling Office 
Operating Hours: Monday to Friday, 9am to 6pm | Closed on Weekends & Public Holidays

Graduation/Degree completion celebration is jointly organised by Marketing & Communications and SS to celebrate our graduates’ success and achievement in their education. 

The ceremony will be attended by key personnel and representatives from the university (where applicable), making it an important occasion for graduates, their family, friends, and loved ones to share together. It promises to be a memorable experience.

There is a fee to participate, which helps cover the costs of the event. 

As we journey with our students during their academic period, we believe in providing them with added guidance after graduation. Student Engagement and Advancement (SEA) provides alumni support services to graduates. The following are the services SEA provides:

• Alumni Club & Activities
• Graduate Employment Survey (GES)
• Education Verification
• Reprint of Academic Records
• Student and Alumni Deals
   

Alumni Club & Activities

Alumni Club

Kaplan Alumni Club offers opportunities for graduates to stay connected with the KHEA community, including their peers and lecturers. Alumni are invited to participate in professional development workshops, talks and social activities. Mentorship and career coaching are provided to members who request such assistance.

The Alumni Executive Committee (AEC) was established since January 2021. Alumni members who are keen to become AEC members will be interviewed by SEA. The previous AEC members mentor the AEC members to take on roles to plan, conceptualise, and organise events like workshops, networking, social and employability-related activities. KHEA believes peer-to-peer support, engagement, and interaction build confidence and promote best practices. For Alumni member application, click here.

Alumni Activities

Graduates who join the Kaplan Alumni Club can take part in a range of alumni activities, including professional development workshops, employability sessions, and exclusive networking opportunities. AEC members also serve as mentors, offering guidance and support to fellow alumni when needed. They take on mentoring roles, drawing from their experiences and connections to support the alumni community. For more information, click here. 
 

Graduate Employment Survey

The Kaplan Graduate Employment Survey (GES) is conducted annually by a third-party vendor to eliminate any bias or prejudice. The result of the GES survey is shared with management to analyse and review our graduate outcomes. The GES results are benchmarked against Internal and external stakeholders. 
 

Education Verification Request

Hiring companies or third-party vendors commissioned to conduct background screening checks on potential candidates will request for education verification. Graduates may contact [email protected] for submission of these requests.
 

Reprint of Academic Records

KHEA assists Diploma graduates who have misplaced their certificates to reprint them. Local Diploma graduates may collect the reprinted documents from the Diploma Student Services Office. International students or students applying for universities abroad can opt for courier services to deliver the documents to their residences or directly to the universities they are applying for. Contact [email protected] for assistance. 
 

Students and Alumni Deals

SEA, on occasion, is approached by companies offering exclusive privileges or deals to their products and services. These deals are made available to alumni on the KHEA website.