Kaplan has in place a group medical insurance scheme for all international students holding a valid Student’s Pass and domestic students taking the University of Essex’s Bachelor of Science (Honours) in Sports and Exercise Science, Kaplan Diploma in Sports and Exercise Science, or Monash University’s Master of Counselling and Bachelor of Education in Early Childhood programmes who have opted in for the medical insurance coverage (excluding outpatient consultation) and this medical insurance scheme have a minimum coverage as follows
- an annual coverage limit of S$30,000 medical costs coverage per student
- at least B1 ward in government and restructured hospitals
- 24-hour coverage in Singapore and overseas* (if the student is involved in school-related activities).*If the student is overseas, they are covered only up to 180 days from the date of departure from Singapore. Upon which, the overseas coverage will cease.)
KHEA STP students who have paid the International Student Administrative Fee and domestic students who have signed the medical opt-in form and paid the insurance premium will be covered by the Income Insurance scheme. Under this scheme, students will pay a special flat rate of S$5 (applicable only for STP students) for consultation with an Income-affiliated General Practitioner (GP). The scheme also provides for subsidised hospitalisation and surgery (terms and conditions apply).*
| Kaplan Higher Education Academy | Professional Certification Programmes |
|---|---|
For outpatient treatment (applicable for Student’s Pass holders), there will be $5 co-payment borne by students |
Welcome Orientation
A Welcome Orientation is conducted for every intake. The orientation covers the following:
- Introduction to Kaplan and the University (if applicable)
- Student contract and fee protection scheme
- Important policies, regulations and procedures
- Feedback and grievance process
- Important information relating to the programme
Induction Session
An induction session is conducted for every intake, where applicable. The induction is conducted by a faculty member and covers academic matters which include general study skills, avoiding plagiarism, tackling assignments and handling exams.
To maintain close collaboration with parents/legal guardians for students under the age of 18, Kaplan collects their contact details upon enrolment. This shall include Full Name, IC No., Contact No., and Email Address. Such information is captured in the Application Form and is saved in the Kaplan Student System (KSS) by Enrolment Office once student is accepted. “Primary Contact” will be set under KSS Student Applications.
After programe commencement, Programme Management (PM) uses the parent/legal guardian’s details in KSS and reaches out to them if needed.
PM must contact the under-aged student’s parent/legal guardian whenever there is a major issue, mainly refund/defer/transfer/withdrawal from the programme, disciplinary matters and critical incidents, or when the situation warrants it. The parent/legal guardian may be informed if the child/ward is going through psychological counselling with Kaplan Counsellors.
On the student’s 18th birthday, an automated message will be sent out to both the student and parent/legal guardian to inform them that the parent/legal guardian will no longer be copied on Kaplan notifications (not applicable to withdrawn or graduated students).
Parents’ Guide
All e-contracts to students under 18 shall include the “Parents’ Guide” as an attachment. This is for parents/legal guardians to read when signing the student contract.
The guide includes the following information:
- Programme Information: Programme duration & fees/Attendance Requirement/STP requirements/Graduation & Pathway
- Student Life: Co-curricular activities/Accommodation/Student Code of Conduct
- FAQs: PM Contact/Timetable/Class Timing/How does Kaplan contact students and parents
Kaplan is committed to providing automated self-services, eg. e-contract, Kaplan 360 mobile app, remodule app, so that students are able to perform self-services for convenience, obtain timely information, transact at their convenience and check status/progress. Beyond service efficiency, we also pay attention to achieving service effectiveness by reviewing the adoption rate, turnaround time and satisfaction level for our E-services.
Kaplan 360 app
Via the Kaplan 360 mobile app, students can check their assigned classrooms for the following 7 days according to their personalised study plan, read important notifications, check real-time attendance rate, submit leave applications, complete onboarding checklist and update contact details.
E-Contract
Kaplan implemented e-contract in October 2014 for domestic part-time students. The student contract is generated electronically via KSS and the offer package, consisting of the Letter of Offer, Letter of Acceptance (if applicable), Letter of Undertaking (if applicable), advisory note and student contract are emailed to students via KSS. Students will also receive a passcode via email so that they can enter the passcode before they proceed to e-sign. The e-contract was extended to domestic full-time students in June 2016 and to international students in February 2017. In April 2018, the e-contract was enhanced to include dual signing and this feature was rolled out to all under 18 students for their parent/legal guardian and themselves to e-sign the student contract. The e-contract enabled students to e-sign at their convenience via computer or mobile devices. The e-contract execution policy and procedures are described in detail under item 4.2-Student Contract in the Student Protection and Support Services Operations Manual.
Enrolment portal (Murdoch and Diploma re-module app)
Murdoch University students usually have their first term’s units enrolled via their programme consultant. For subsequent terms, students must select their units/classes via our Kaplan Student Enrolment Portal around 1.5 to 2 months before the new term commences. The portal is usually open for 3 to 4 weeks, and students get to nominate and make changes to their units and classes to be enrolled. Students can also contact PM for assistance or advice during the enrolment period. PM will process, via Batch Enrolment, the students’ requested units and send them to the University for processing. Upon the University’s advice on valid enrolments, PM will inform students of the invalid attempts and work on the payment check to sieve re-module/replacement/enhancement unit fees payable for those with valid enrolments only. Students can self-check their enrolled classes for the new term via a self-check link provided by Kaplan after the close of term enrolment exercises, and their valid enrolled units will also appear in their Murdoch University online student portal.
Diploma students usually complete their four terms of study according to the student contract which they agreed and signed prior to the respective programme commencement. They will only re-module if they fail a module(s) after completion of their first cycle of study. PM will send an invitation for students to re-module at least a month prior to the term commencement date via the Re-Module App portal. Students are given two weeks to respond and are allowed to make changes to their enrolment during this period. Students will also receive the acknowledgement notification right after they completed their Re-Module App with all the general information such as collection of contracts, re-module fee, outstanding fee, and a reminder of Student’s Pass renewal for international students, the need for under 18 students to get consent from their parent/legal guardian to re-module, etc. Once the portal is closed, PM will check all the necessary information such as seat availability, outstanding payments, Student’s Pass expiry dates, etc. before confirming students’ enrolment and proceeding with the preparation of the student contract. PM will inform students accordingly for invalid enrolments which is usually due to outstanding fees, invalid Student’s Pass, etc.
Appointment of Lecturers
Generally, lecturers at Kaplan will hold at least a Degree in their area of teaching expertise from a regionally or internationally accredited institution or foreign equivalent, with relevant qualifications and at least three (3) years of relevant working and/or teaching experience in a related field, and have maintained good teaching track records. The list of lecturers shall be made available on Kaplan’s website.
Academic Support via Email
Students are encouraged to communicate with lecturers about academic matters via email. Lecturers will reply within three (3) working days.
Students are to note the following when using academic support via email:
- Students are advised to email their queries to lecturers, copying the Programme Management Team. The lecturer will respond within 3 working days. In case of any delay in the lecturer’s reponse, please inform the Programme Management Team.
- Kaplan will not be responsible for any non-response by a lecturer if a student does not copy their email to the Programme Management Team.
- Kaplan will also not be responsible for any transaction done for any matter arising due to inaccuracy, error or omission of any transmitted/received information through email.
Course Materials
The course materials are the most common sources of information for students. All course materials are selected and approved by Kaplan and/or the University awarding the qualification, to have met the requirements of each programme.
Digital copies of course materials are generally available for retrieval from the relevant learning portal one (1) week before the commencement of the term or module.
Programme Management Team
Students may also refer to the Programme Management Team for administrative queries. The contact details of the Programme Management Team will be given to students during the Welcome Orientation Session and via the Programme Update. Students are strongly encouraged to contact their Programme Management Team for all matters. Please find the list of programme managers here.
Communication Channels
Several channels are in place to disseminate important information, e.g. Kaplan website, Campus Life website, Kaplan360 mobile app, email, noticeboard. All important information will be sent to the students in a Programme Update via the Kaplan360 app and/or email.
Students are informed that they need to update their contact details, e.g. phone number, email address, to ensure that important information reaches them on a timely basis.
Important announcements are posted onto the School Notice Boards. Students can also use the School Notice Boards to put up materials for mass reading after receiving written approval from the Employability and Student Affairs Team. Students should bring the approval email from the Team and their reading materials to the SRO at the front desk. They will then receive an official Kaplan stamp as acknowledgement.
The website (www.kaplan.com.sg) is a comprehensive resource for information about Kaplan in Singapore. It presents the latest news and updates, and information on our academic programmes for higher learning and professional certification courses for skills development.
It provides Kaplan students access to class schedules, information on student support services, including employability and campus activities, and useful contact information. The Kaplan Student Handbook, which covers policies and procedures, is also available for students to refer to.
Education Loan
Should you require an education loan, please submit the Letter of Offer and the Student Contract along with your Bank Application form to the respective bank. Please contact the Loan Officer for more details.
Instalment Scheme
This scheme allows students to pay their programme fees by instalments. Students will pay according to the instalment schedule and deadline indicated in the student’s contract. Terms and conditions apply.
Repayment Assistance Scheme
Students facing financial difficulties at point of enrolment to our programmes can apply for the Repayment Assistance Scheme through their programme consultant. Students are required to submit the necessary supporting documents on application. Approval for international students will be given by the Director of International Recruitment and Offshore Development, whereas approval for domestic students will be given by the Student Financial Services Manager.
Kaplan Achievement Award/Scholarship
Kaplan Higher Education Academy Scholarship Scheme
Kaplan Higher Education Institute-SAFRA Sponsorship Programme
Murdoch University Education Grant
UCD Kaplan Singapore Scholarship
For more information, please write to [email protected].
Click here for more information.
Career planning and advisory are provided to our students, graduates and alumni through Kaplan’s career coaches. Coaching sessions cover diversified areas of interest including career planning, career clarity, creating job options and discovering transferable skills. Coaching sessions are either one-to-one or group sessions.
Kaplan guides students to create professional Career Portfolios. Students can attend Career Portfolio workshops to generate functional resumes, gain tips for interviews, knowledge on job search strategies and networking advice. Through LinkedIn workshops, students will create professional profiles and connect with industry professionals.
Kaplan provides students with opportunities to participate in work experiences and gain industry insights through workshops and events with industry experts.
- MasterClasses
Kaplan invites subject matter experts and industry practitioners to conduct Masterclasses. Students will become aware of trending industry insights and gain valuable advice and professional techniques to improve performance strategies for specific work areas.
- Entrepreneurship Talks
Kaplan engages entrepreneurs to share their personal journeys. These talks provide students with networking opportunities and allows them to gain an understanding of how to run a business startup as entrepreneurs.
- Industry Talks and Visits
Kaplan organises industry-specific talks for students, graduates and alumni to better appreciate the benefits and demands of the workforce (present and future). Corporate partners are engaged to offer perspectives on workplace training and progression. Students can benefit from industry site visits as they will acquire first-hand knowledge on applications of skills.
- 4th Industrial Revolution (4IR) Courses
Kaplan’s 4th Industrial Revolution (4IR) Courses encapsulate a wide range of soft and technical skills. The courses are catered to supplement students’ academic training and prepare them for the future of work. The 4IR courses are carefully selected to equip students with interpersonal, digital and practical skills that are industry relevant.
- Kaplan Industry Projects (KIP)
Kaplan recognises the increasing demand for talent. KIP trains students to derive actionable ideas and exchange best practices relevant to resolving common business pain points in the current world.
KIP provides students with hands-on exposure through industry-specific problem statements. Students will work in teams to develop suitable solutions to address the problem statements. KIP equips students with essential employability skills and knowledge fundamental to their job performance. Working in teams also encourages bonding among students and their peers.
- K-Learn Online Resources
Kaplan assists students in their employability journey and boosts academic rigour through an E-Learning portal called K-Learn Skills. The videos and articles within the portal support students with relevant knowledge. Students are encouraged to visit the portal and utilise content at their own pace, time and needs.
- Industry Advisory Boards (IAB)
Industry Advisory Boards from various sectors were set up to help align Kaplan’s programmes with the needs of different industries.
As experts in their own respective sectors, IAB members reflect on industry viewpoints and provide valuable input on employment demands and the qualities that employers look for in graduates. IAB members co-organise activities like Masterclasses, industry talks and Kaplan Industry Projects.
- Work Experiences
Kaplan offers local students with work experience (non-credit-bearing internship) to gain valuable industry exposure. For graduating students, this is an excellent opportunity to establish networks with potential employers.
For more information or enquires please email [email protected]
At Kaplan, students stay connected with their cohorts and deepen their campus life through student clubs, enrichment programmes, and social and community activities which are offered by ESA.
- Student Clubs
Kaplan has various student interest clubs featuring sports, social, cultural and enrichment. There are international community clubs for students to remain connected with peers of their nationalities.
- Kaplan Student Leadership Programme (KSLP)
Kaplan takes pride in shaping student leaders. Students are invited to join the Student Executive Club (SEC), where students are trained to be leaders and mentors. Through a rigorous training programme, student leaders will acquire leadership skills.
KSLP is a 6-month training programme that develops and motivates students to harness their leadership potential and take charge of their leadership training. To register for the programme, SEC members, club representatives and sub-committee members should have at least a 6-month duration with Kaplan from the date of registration to their graduation.
The programme consists of three components:
- Student leadership workshops
- Exposure ( competitions, Kaplan Industry Project and organising events)
- Student leadership boot camp
Student leaders should complete these three components to obtain a certification of completion.
- Competitions
Kaplan supports students to participate in competitions. Skills acquired through competitions will help students to develop further key employability skills such as effectiveness, teamwork, communication and problem-solving.
- Community Involvement Programmes
Kaplan encourages corporate social responsibility experiences. The H.E.R.O. (Help Everyone and Reach Out) Club has been established to engage Kaplan staff and students to participate in community services through volunteering, with the common aim of making a difference in the lives of others. These initiatives are also extended to our alumni.
For more information or enquires please email [email protected]
To find out more about student clubs and engagement, visit us at https://campuslife.kaplan.com.sg/
Kaplan gives graduates a professional head start in their job search efforts. The graduate employment programmes help graduating students pave their future employment by participating in employability-related events. Students, graduates and alumni will benefit from various opportunities and continue to receive support from Kaplan.
- Recruitment Talks
At Kaplan, recruitment talks are organised with potential hiring employers. Graduating students and alumni are invited to network, enquire about the job openings offered and submit resumes directly to hiring employers.
- Career Fairs & Career Seminars
Career Fairs with potential employers are held annually at Kaplan, either on campus or virtually.
Career Fairs are organised to provide graduating students and alumni on-the-spot interview options with hiring organisations. Kaplan career coaches are on hand to offer support and guidance to students, graduates and alumni.
For more information or to register for our events, please visit our CareersHub portal.
- CareersHub
The Kaplan CareersHub portal is a one-stop career development platform for students. Students are invited to log into the portal to register for:
- Employability-related events
- Student engagement and club activities
- Career planning and advisory sessions
- Explore job openings, including internships
- Murdoch EDGE
Murdoch Entrepreneurship Development & Graduate Employment (EDGE) centre is an initiative by Murdoch University and Kaplan. It aims to inspire aspiring Murdoch students to acquire entrepreneurship skills to become entrepreneurs and participate in various employability-related activities.
Murdoch EDGE organises an entrepreneurship boot campthat equips participating students with essential skills to set up their own businesses.
- Alumni Club
Kaplan Alumni Club is established to offer opportunities for graduates to stay connected with the Kaplan community, including their peers and lecturers. Alumni are invited to participate in professional development workshops, talks and social activities. Mentorship and career coaching are provided to members who request such assistance.
International students are invited to stay connected and participate in online events through the overseas chapters of the Kaplan Alumni Club in China, Indonesia and Myanmar.
- Third-Party Privileges/Deals for Students and Alumni
Kaplan, on occasions, is approached by companies offering exclusive privileges or deals to their products and services. These deals are made available to students and alumni on the Campus Life portal.
For more information on the Campus Life portal, visit https://campuslife.kaplan.com.sg/ or connect with us on:
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- TikTok
- YouTube
- Reprint of Academic Records
Kaplan assists Diploma graduates who have misplaced their certificates to reprint them. Local Diploma graduates may collect the reprinted documents from the Diploma Programme Management Office. International students or students applying for universities abroad can opt for courier services to deliver to their residences or directly to the universities they are applying for.
- Education Verification
Hiring companies or third-party vendors commissioned to conduct background screening checks on potential candidates will request for education verification. Kaplan follows through on these requests for Diploma graduates, and authenticates certificates and transcripts.
To apply for alumni membership, please email [email protected]
To find out more about alumni support, visit Alumni Relations at https://campuslife.kaplan.com.sg/en/about-alumni/about-alumni/.
Student Guidance & Counselling Services (SGCS) is provided to all full-time and part-time students of Kaplan. The service is designed to address students’ concerns while acquiring life skills for their individual growth. Counsellors provide evidence-based therapy and resources on a wide range of issues such as balancing studies/work/family, and processing personal and interpersonal issues in a safe environment without fear of being invalidated.
Individual Counselling
Counselling sessions are available in-person or through an online platform. Counsellors will provide individual short-term sessions through evidence-based therapy and resources, best suited to the student’s situation, so as to tailor to the individual student’s needs. Working with a counsellor will help students explore new perspectives to improve their well-being and be equipped with skills to balance studies, work and life in general. Ultimately, the intent of therapeutic treatment is to help students function without the counsellor (tapping on their inner resources/capabilities). If long-term or specialised care is required, the counsellor will assist with providing the appropriate referrals.
Online Counselling
The use of a private computer, tablet or smartphone in a quiet environment is strongly encouraged. The following guidelines are provided to students for a productive session:
- Be punctual for the appointment
- Wear proper attire
- Make sure there is proper lighting in the room
- Make sure there is little to no background noise
- Have a headset with a microphone ready
- Avoid interruptions- do not answer phone calls, text or surf the web during the appointment
- Be respectful when communicating with your counsellor
- Do not engage in online counselling while driving or participating in other activities
- Counsellors reserve the rights to end an online session if a student engages in behavior deemed inappropriate, offensive and/or discriminatory
Confidentiality
Counsellors abide by a strict confidentiality policy as it creates a safe and confidential environment where students can share openly. Exceptions to this practice are in cases of an imminent threat to life and/or the community, a court order, written consent given by an individual or when mandated by Kaplan Management Committee. SGCS is duty-bound to inform relevant persons who can best take relevant and responsible action to prevent injury or harm to any individuals.
Online Self-Help Resources
A range of available online self-help resources is curated for students and listed in the online Student Handbook. The resources which include mobile applications, educational pamphlets, and video and audio tracks can be accessed through https://www.kaplan.com.sg/student-support-services/.
Disability & Diversity Support
Kaplan is committed to providing a supportive environment for students with disabilities and educational needs through a range of support services and resources (inclusiveness). Disability refers to individuals with physical, sensory, intellectual or learning difficulties that have a substantial and long-term adverse effect on their ability to carry out daily activities, including academic-related tasks. Students must take ownership of their learning and are encouraged to disclose their special needs and types of assistance they may require during admission or when needs arise during the study. This will ensure that any special adjustments such as alternative examination, extended time and mobility around campus are discussed. The extent of support is subject to the policies and approval of the respective University partners. Students will be required to provide current medical documents, stating the student’s functional limitations in the examination setting to SGCS for an assessment. Refer to Appendix 19 for the Academic accommodation policy.
Activities to Promote Pastoral Care and Mental Well-being
SGCS collaborates with internal and external stakeholders to promote pastoral care and mental health awareness. SGCS will provide Corporate Communications with media design and write-up for publicity via Campaign, Campus Life articles and SGCS posters and videos at least twice a year. SGCS also work with ESA to organise student outreach talks, workshops and activities (indoor/outdoor). Our in-house counsellors conduct psycho-educational talks and workshops with topics such as managing exam stress, anxiety and depression, self-care and family/relationship issues. As part of counselling services, counsellors facilitate group work for students to share their experiences/successes with others who can relate and connect to bring forth an awareness that they are not alone in their situations (peer support). With the help of counsellors (facilitators), participants can learn new perspectives of their situation and experiment with new ideas, coping behaviours and ways of interacting.
SGCS conducts staff development workshop training for Programme Management (PM) and adjunct lecturers to equip them with the right skills and knowledge in handling students with behavioural difficulties.
Emergency and Crisis Support
Management Committee and counsellors will take appropriate measures corresponding to the severity and extent of the emergency or crisis. SGCS does not provide after-hours crisis service. Counselling and psychological services after office hours are available through external community partners and have no formal connection to SGCS. Students are encouraged to contact SGCS the next working day during office hours after consulting these services.
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If you or someone you know is in a life-threatening emergency, please call: Singapore Police Force: 999 Emergency Medical Service: 995 |
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| Name of Organisation | Details | Operating Hours | Contact Number |
| Samaritans of Singapore (SOS) | For people in crisis, thinking of suicide or affected by suicide | 24 hours | 1767 |
| IMH Mental Health Helpline | For people facing mental health crisis | 24 hours | 6389 2222 |
| National Anti-Violence and Sexual Harassment Helpline | For self or others encountering child abuse, adult abuse, vulnerable adult abuse or family violence-related matters to seek help | 24 hours | 1800 777 0000 |
| Pregnancy Crisis Service | For women facing unwanted, suspected or unexpected pregnancies | 24 hours | 6339 9770 |
| CHAT | For youths facing mental health issues |
Tue to Sat:12.00pm — 9.00pm |
6493 6500/6501 |
| Hear4U | A space to seek advice and express their concerns on emotional and mental issues |
Mon to Fri:10.00am — 5.00pm |
6978 2728 (Whatsapp Helpline) |
| SG Enable | Information and referral services for persons with disabilities | Mon to Fri:9.00am — 5.30pm | 1800 858 5885 |
| Care Corner Counselling Centre关怀800热线 | For the Mandarin-speaking community | Daily:10am — 10pmClosed on PH | 1800 353 5800 |
| Clarity Singapore Limited (Confidential Counselling) | For those who are facing emotional, psychological, relationship problems |
Mon to Fri:9am — 5.30pm |
Yishun Centre:6757 7990Agape Village-Toa Payoh Centre:6801 7467 |
| Singapore Association for Mental Health | For those who require information and assistance on mental health matters and psychosocial issues | Mon to Fri:9.00am — 6.00pmClosed on PH | 1800 283 7019 |
| All Addictions Helpline | For individuals who are dealing with addiction problems | 24 hours | 6732 6837 |
| Touchline | For youths with cyber wellness related issues | Mon to Fri:9.00am — 6.00pm | 1800 377 2252 |
| AWARE Helpline | For women facing issues relating to violence, emotional and psychological problems | Mon to Fri:3.00pm — 9.30pm | 1800 774 5935 |
Contact Details
To make an appointment or to obtain further information, students may email or call:
Student Guidance & Counselling Services
Email: [email protected]Tel: 6309 5227Kaplan City Campus @ GR.ID, Level 9, Counselling Office
Operating Hours:Monday to Friday, 9am to 6pmClosed on Weekends & Public Holidays
Airport Pickup
Airport pickup is available free of charge for all new KHEA international students who choose to stay at Kaplan’s accommodation partners. Students will fill in the necessary Airport Pickup form and send it back to the respective programme consultant in charge of the arrangement with the appointed Airport Pickup Vendor. Pickup can be at all custom checkpoints including Changi Airport, Harbourfront Ferry Terminal, Tanah Merah Ferry Terminal, Woodlands Checkpoint and Tuas Checkpoint.
Accommodation Services
Kaplan has a list of appointed Accommodation Partners, providing hostel and homestay options for students. Admission into these accommodations is managed by the individual partners, who are bound by a Service Agreement to provide a minimum standard of service and accommodation. Staying with these Accommodation Partners is not compulsory and is subject to availability.
Information on all accommodation options in Kaplan is provided to all international students during the Pre-Course Counselling and upon issuance of the Letter of Offer. This information is within the Kaplan Accommodation Services Guide, which is updated annually.
Reporting Day
Kaplan organises Reporting Day for all new international students before the Welcome Orientation (WO) so that the International Recruitment Team can brief students on administrative matters before they commence their studies. Students will be briefed on the following:
- Student’s Pass collection details and medical checkup procedure
- Important information about the Singapore Immigration & Checkpoints Authority of Singapore
- Student Contract terms and conditions
- Refund policy
- 7 days cooling-off period
- FPS and medical insurance claim
- details/English Placement Test (EPT) details (if any)
- Agency services survey form
Kaplan may record classes for students to view them post-delivery, whether the classes are delivered online or on-campus. Recordings may capture students’ audio, visual or text that appear during these classes. By attending classes, students consent to their classes being recorded by Kaplan.