Student Support Services

Kaplan Higher Education Academy has a group medical insurance scheme available for all its students with Student’s Pass and domestic students taking Sports Science programmes who have opted in for the hospitalisation (excluding outpatient consultation) medical insurance coverage. This medical insurance scheme will have a minimum coverage as follows :

• an annual coverage limit of S$30,000 medical costs coverage per student
• B1 ward or above in government and restructured hospitals
• 24 hours coverage in Singapore and overseas (if student is involved in school-related activities)

Welcome Orientation

A Welcome Orientation is conducted for every intake. The orientation covers the following:

• Introduction to Kaplan and the University (if applicable)
• Student contract and fee protection scheme
• Important policies, regulations and procedures
• Feedback and grievance process
• Important information relating to the programme

Induction Session

An induction session is conducted for every intake, where applicable. The induction is conducted by a faculty member and covers academic matters which include general study skills, avoiding plagiarism, tackling assignments and handling exams.

Kaplan admits students who are under the age of 18, mainly to the proprietary and preparatory programmes. In order to provide proper student support, the contact details of the parent/legal guardian are obtained upon application. Programme Management Team has to contact the student’s parent/guardian whenever there is a critical incident or when the situation warrants it, for example, programme withdrawal/deferment, serious behaviour/emotional/study issues, etc.

Parent’s Guide

A programme-specific parent’s guide will be sent, together with the Letter of Offer and contract, to students admitted to Kaplan programmes. It includes key programme information and requirements, Programme Management Team contact, and FAQs.

Appointment of Lecturers

Generally, lecturers at Kaplan will hold at least a Degree in their area of teaching expertise from a regionally or internationally accredited institution or foreign equivalent, with relevant qualifications and at least three (3) years of relevant working and/or teaching experience in a related field, and have maintained good teaching track records. The list of lecturers shall be made available on Kaplan’s website.

Academic Support via Email

Students are encouraged to communicate with lecturers about academic matters via email. Lecturers will reply within three (3) working days.

Students are to note the following when using academic support via email:

• Students are advised to email their queries to lecturers, copying the Programme Management Team. The lecturer will respond within 3 working days. In case of any delay in the lecturer’s reponse, please inform the Programme Management Team.
• Kaplan will not be responsible for any non-response by a lecturer if a student does not copy their email to the Programme Management Team.
• Kaplan will also not be responsible for any transaction done for any matter arising due to inaccuracy, error or omission of any transmitted/received information through email.

Course Materials

The course materials are the most common sources of information for students. All course materials are selected and approved by Kaplan and/or the University awarding the qualification, to have met the requirements of each programme.

Digital copies of course materials are generally available for retrieval from the relevant learning portal one (1) week before the commencement of the term or module.

Automated Self-Services

Kaplan is committed to providing automated self-services, e.g. e-contract, Kaplan360 mobile app, remodule app, so that students are able to perform self-services for convenience.

Programme Management Team

Students may also refer to the Programme Management Team for administrative queries. The contact details of the Programme Management Team will be given to students during the Welcome Orientation Session and via the Programme Update. Students are strongly encouraged to email/call/meet their Programme Management Team for all matters.

Communication Channels

Several channels are in place to disseminate important information, e.g. Kaplan website, Campus Life website, Kaplan360 mobile app, email, noticeboard. All important information will be sent to the students in a Programme Update via the Kaplan360 app and/or email.

Students are informed that they need to update their contact details, e.g. phone number, email address, to ensure that important information reaches them on a timely basis.

Important announcements are posted onto the School Notice Boards. Students can also use the School Notice Boards to put up materials for mass reading after receiving written approval from the Employability and Student Affairs Team. Students should bring the approval email from the Team and their reading materials to the SRO at the front desk. They will then receive an official Kaplan stamp as acknowledgement.

The Kaplan website (www.kaplan.com.sg) is a valuable source for the latest news, updates and important announcements. The website is updated on a regular basis with new course brochures and information. A student handbook is also available for students on the website.

Follow us for giveaways, trivia and updates on Facebook, Instagram, LinkedIn and YouTube at “Kaplan Singapore”.

Education Loan

Should you require an education loan, please submit the Letter of Offer and the Student Contract along with your Bank Application form to the respective bank. Please contact the Loan Officer for more details.

Maybank (https://www.maybank2u.com.sg/en/personal/loans/personal-credit/education-loan.page)

OCBC Bank (https://www.ocbc.com/personal-banking/loans/student-loans.page)

Instalment Scheme

This scheme allows students to pay their programme fees by instalments. Students will pay according to the instalment schedule and deadline indicated in the student’s contract. Terms and conditions apply.

Kaplan Higher Education Academy Scholarship Scheme

Kaplan offers scholarships to deserving students who have outstanding academic results and wish to pursue further studies.

Kaplan Achievement Award/Scholarship

This award is for deserving students who exemplify values we believe in and that will serve as an inspiration to our students and staff and, through self-motivation and passion, have achieved success based on individual pursuits in different areas, eg. community, sports, in addition to academic performance.

Kaplan Bursary Scheme

Kaplan offers bursaries to existing students (Singaporeans and Singapore Permanent Residents) who have financial difficulties caused by loss of job, loss of income, or medical condition. The bursary is equivalent to a full waiver of Diploma programme fees or up to 50% of the Bachelor’s/Master’s Degree programme fees (re-module and miscellaneous fees are not inclusive in the bursary).

For more information, you may refer to https://campuslife.kaplan.com.sg/en/student-life/kaplan-bursary/.  To apply, email to [email protected].

Repayment Assistance Scheme

Students facing financial difficulties at point of enrolment to our programmes can apply for the Repayment Assistance Scheme through their programme consultant. Students are required to submit the necessary supporting documents on application. Approval for international students will be given by the Vice President of International Sales and Offshore Development, whereas approval for domestic students will be given by the Student Financial Services Manager.

Kaplan in Singapore provides students with internship placement (applicable to degree programmes with credit bearing internship modules) and work experience (non-credit bearing internship) opportunities to gain valuable industry exposure for at least two to three months. For graduating students, this is an excellent opportunity to establish networks with these companies. Some of our graduating students were offered permanent graduate employment due to their outstanding work performance during the internship.

Note: Work experience (non-credit bearing internship) is limited to Singaporean and Singapore Permanent Resident (PR) students.

To apply for work experience, please email to [email protected].

In collaboration with Talent Marketplace, Kaplan provides job matching services to full-time students who are graduating and graduates from degree (Bachelor’s and Master’s). This service aims to provide job seekers with alternative career search options in order to maximise opportunities that are available in the job search market.

To apply for job matching service, email to [email protected].

The Employability and Student Affairs Team provides a string of holistic programmes to students and graduates that enhance educational experiences in Kaplan:

Kaplan Campus Life

Kaplan Campus Life supports student activities including student clubs; welcome orientations; student leadership development; employability services; community volunteerism; and cultural,
enrichment, sports and alumni activities. Visit the Employability and Student Affairs Team at GR.ID (formerly PoMo), Level 6, to participate.

Visit our website at https://campuslife.kaplan.com.sg/ or connect with us on:

• Facebook
• Instagram

 Campus Life Day

The objective of the Campus Life Day is to introduce students to Kaplan Campus Life, student clubs and career development services as well as the opportunity for new students to participate in upcoming student activities and various interest and international community clubs. The Campus Life Day is targeted at new PBEP and new Diploma students.

For more information about our holistic programmes, go to https://campuslife.kaplan.com.sg/en/student-life/campuslifeday/.

Co-Curricular Activities

Within the Kaplan Student Council (KSC), there are various student clubs that students can choose to participate in activities of their interests. These include sports, enrichment, charity and international community clubs which allow students to remain connected with their peers of their nationalities.

The Student Executive Committee (SEC) also organises monthly student activities relating to enrichment, social and recreation, charity and culture.

Should students wish to apply for student club memberships or have any enquiries and suggestions regarding student activities and the KSC, they may contact the Employability and Student Affairs Team at [email protected].

For more information, visit Student Life at https://campuslife.kaplan.com.sg/en/student-life/interest-groups/.

Kaplan Student Leadership Programme (KSLP)

The KSLP is a 6-month programme, created with the objective of developing and motivating student leaders to harness their leadership potential and take pride in their leadership roles within KSC. All SEC members and club representatives with at least 8 months duration with Kaplan are eligible to register for this programme.

The programme consists of three components:

• Student leadership workshops
• Exposure (eg. competitions, be a student ambassador, leadership summits, Kaplan Industry Project)
• Student leadership camp

Participating student leaders are required to complete all 6 student leadership workshops and fulfil the exposure component before they are eligible to participate in the student leadership camp. Only student leaders who have completed all three components are certified to have completed the KSLP.

Community Involvement Programmes

Students are provided with various opportunities to participate in voluntary services. Kaplan has a long-standing collaboration with Gobblershop (part of Moove Media) to involve students in their Happy Carts project. Students provide a helping hand to underprivileged families through the sale of discounted groceries to assist those in need.

Other than the Happy Carts project, students have the opportunity to participate in voluntary work with Loving Hearts, Singapore Children’s Society, Lions Befrienders and the Society for the Physically Disabled (SPD) through distribution of lunch boxes, fund raising as well as outings and interaction with beneficiaries.

Besides volunteering, students also collaborate with Red Cross to organise blood donation drives. A paper recycling initiative called “Nature Reborn”, is also put in place campus-wide to encourage students to recycle and raise awareness about the importance of recycling and how it can benefit the environment.

The Employability & Student Affairs (ESA) department has established a comprehensive series of initiatives to complement our students’ academic learning and help increase our graduates’ employability. Students will be guided to build their professional profile and be equipped with soft, technical and digital skills, to be ready for life after graduation. These initiatives promote skills-based learning to assist our graduates to be career and industry-ready and make a positive impact on the workforce.

Professional Development Workshops

Competence in professional grooming, social etiquette and managing online profiles are essential aptitudes for a graduate’s professional life. With the assistance of ESA, our students are equipped with the knowledge to build their online presence through attending LinkedIn workshops as part of their freshmen orientation. Additionally, students will get to learn from Career Coaches on how they should carry themselves when interacting with industry experts at networking events.

Kaplan CareersHub

The Kaplan CareersHub portal is a one-stop career development platform for students to gain access to employment opportunities and all employability activities organised by the Employability and Student Affairs Team. Students can register for workshops, events and career advisory sessions. In addition, the portal allows students to prepare themselves for job interviews by leveraging the online mock interview feature in Kaplan CareersHub and and have their video recordings commented by a career coach.

Career Fair

Career fairs are held annually at Kaplan campuses to connect graduates with potential employers. Graduates are able to connect with employers face-to-face to understand the scope of work and job requirements, submit resumes and go through initial interviews during the event.

Industry Talks

Industry experts are invited to Kaplan to share industry-specific insights, trends and market factors that influence the growth potential of a sector with our students. With such information, graduates are able to make informed decisions about their career choices. It is also a great opportunity for graduates to interact and network with industry speakers to gain connections and potential opportunities into the industry.

Recruitment Talks

Potential employers are invited to share job opportunities available within their organisations with graduates. Graduates are also able to network and enquire more details pertaining to job requirements and scope with hiring managers, and can submit their resumes directly to the organisations. Generally, some hiring managers prefer to conduct on-the-spot interviews with potential candidates.

Industry Visits

Industry visits are occasionally organised for students and graduates with the aim of:

• providing insights on challenges that organisations face in the technical world
• gaining clarity on concepts that they learn in school and how it is being applied practically
• understanding working methods and employment practices
• and providing opportunities to interact with professional industry players

Career Advisory Services

Career advisory sessions open our students’ minds and help them gain clarity about career-related decisions. This includes allowing them to explore career interests and gear up for graduate employment applications. Such conversations have usually led to students developing their own resumes and refining their interview skills.

To make an appointment, visit our CareersHub.

4^th Industrial Revolution (IR) Courses

Behavioural skills such as communication, presentation and teamwork are as important as technical skills, which include digital skills such as coding, data analytics and understanding the potential applications of artificial intelligence.

Kaplan’s 4th Industrial Revolution (IR) Courses encapsulate a wide range of soft and hard skills, catered to supplement students’ academic training and prepare them for the future of work.

Work Experience

Kaplan provides local students with work experience (non-credit bearing internship) to gain valuable industry exposure for at least two to three months. For graduating students, this is an excellent opportunity to establish networks with these companies. Some of our graduating students were offered permanent employment because of their outstanding work performance during the internship.

Masterclasses

Different from conventional lectures, participants of these masterclasses will have the opportunity to gain unique insights from industry leaders and entrepreneurs. This is done through harnessing the talent and industry experiences of industry experts, selected to lend insights on various topics.

Kaplan Industry Project (KIP)

With the increasing demand for talents, it is crucial that individuals are trained to derive actionable ideas and best practices relevant to resolving common business pain-points in today’s world. The KIP provides students with industrial exposure through industry-specific problem statements and aims to equip them with essential employability skill sets and knowledge that are fundamental to their job search.

Kaplan iCare

Kaplan iCare is a platform that brings together a network of organizations and the Kaplan community with a similar goal: doing good and creating a better world. Corporate Social Responsibility (CSR) experiences build strong characteristics and refine our students’ positive qualities, such as leadership, ownership, integrity, compassion, having a high level of self-confidence and  a sense of community. Through Kaplan iCare, Kaplan aims to be the leading private educational institution that supports sustainability and inspires the next generation of leaders to do good.

Murdoch EDGE @ Kaplan

 Launched on 14 October 2019, Murdoch Entrepreneurship Development & Graduate Employment (EDGE)  centre is an initiative by Murdoch University and Kaplan. The aim of the centre is to enable Murdoch students to acquire entrepreneurship and employability skills, allowing them to gain a competitive “edge” before entering the workforce. The centre is guided by a joint committee formed by senior members from both organisations.

Murdoch EDGE provides students with added entrepreneurship skill sets and business acumen in addition to the suite of Kaplan Employability Services.

The Kaplan Alumni Club was established for graduates to stay connected with their peers, lecturers and Kaplan. Alumni activities such as professional development workshops and talks provides career advancement or career switch opportunities for alumni members. Networking receptions for professional network growth are also frequently organised. The team aims to connect graduates with university partners through university alumni events.

In addition, graduates who are alumni members enjoy exclusive discounts on products and services offered by industry partners and receive invitations for exclusive events. They also get a lower rate for alumni events that may be chargeable.

Overseas chapters of the Kaplan Alumni Club are also being established for graduates who return to their home countries, enabling them to enjoy the same benefits as alumni members in Singapore.

To apply for the Kaplan Alumni Club membership, graduates can email to [email protected].

To find out more about our alumni support, visit Alumni Relations at https://campuslife.kaplan.com.sg/en/alumni-relations/about-alumni-relations/.

SGCS support students with diverse study needs, such as those who face adjustment issues, study stress, medical conditions or temporary disabilities. Confidential psycho-educational interventions facilitated by professional counsellors employ both education and counselling strategies in individual or group sessions. Students will acquire practical and positive emotional and behavioural skills to improve life adjustment, management of emotions and self-awareness through these sessions.

Individual Counselling

Counselling sessions are available in-person or through online platform. Counsellors will provide individual short term sessions through evidence-based therapy and resources that are tailored to individual student’s needs. Working with a counsellor will help students acquire the perspectives to improve their well-being and be equipped with skills to balance studies, work and life in general. If long-term or specialised care is required, the counsellor will assist with providing the appropriate referrals.

Online Counselling

The use of a private computer, tablet or smartphone in a quiet environment is strongly encouraged. The following guidelines are provided to students for a productive session:

• Be punctual for the appointment
• Wear proper attire
• Make sure there is proper lighting in the room
• Make sure there is little to no background noise
• Have a headset with a microphone ready
• Avoid interruptions – do not answer phone calls, text or surf the web during the appointment
• Be respectful when communicating with your counsellor
• Do not engage in video conferencing while you are driving or participating in other activities.
• Counsellors reserve the right to end a video conferencing session if a student engages in behavior deemed inappropriate, offensive and/or discriminatory

Confidentiality

Counsellors abide by a strict confidentiality policy to create a safe and confidential environment where students can share openly. Exceptions to this practice are in cases of an imminent threat to life, a court order, a written consent given by the individual or when mandated by Kaplan’s senior management. SGCS is duty-bound to inform relevant personnel who can best take relevant and responsible action to prevent injury or harm to any individuals.

Mental Health Programme

As an ongoing preventive health measure, counsellors conduct psycho-educational talks and workshops on mental health issues and healthy coping strategies. Topics such as managing exam stress; anxiety and depression; self-care; procrastination; medication de-mythifying, etc. are addressed in a safe learning environment. In a small group setting, students can share their experiences with others who can understand and relate to their concerns, connect across differences to learn new perspectives and experiment with new ideas, behaviours and ways of interacting.

Disability & Diversity Support

Kaplan is committed to providing a supportive environment for students with disabilities and educational needs through a range of support services and resources. Disability refers to individuals with a physical or mental impairment that has a substantial and long-term adverse effect on their ability to carry out daily activities including academic-related tasks. Students must take ownership of their learning and are encouraged to disclose their special needs and assistance they may require during admission or when needs arise during the course of study. This will ensure that any special adjustments such as alternative examination, extended time and mobility around campus are discussed. The extent of support is subject to the policies and approval of the respective university partners. Students will be required to provide current medical documents to SGCS for an assessment.

Online Self-Help Resources

A range of online self-help resources is curated for students that address a variety of concerns.

• Free Mobile Application (Android and iPhone)
  • Anxiety
    • Breathe2Relax
    • Headspace
    • Mindshift
  • Sleep
    • Relax Melodies
    • Sleep Time
    • Sleepio

• Educational Pamphlets
  • Anxiety
    https://www.moh.gov.sg/docs/librariesprovider5/resources-statistics/educational-resources/anxiety_disorder.pdf
    https://www.imh.com.sg/uploadedfiles/Publications/Educational_Resources/Anxiety.pdf
  • Depression
    https://www.nuh.com.sg/our-services/Specialties/Psychological-Medicine/Documents/Depressing%20in%20Teenager_Teenagers%20guide.pdf
    https://www.imh.com.sg/uploadedfiles/Publications/Educational_Resources/Depression.pdf
  • Obsessive Compulsive Disorder
    https://www.clarity-singapore.org/web1/images/clarity/About_Mental_Health/Anxiety/OCD.pdf
    https://www.imh.com.sg/uploadedfiles/Publications/Educational_Resources/OCD.pdf
  • Stress Management
    https://www.healthhub.sg/sites/assets/Assets/PDFs/HPB/Mental%20Health/HPB%20-%20Manage%20Stress%20Before%20It%20Manages%20You.pdf
    https://www.imh.com.sg/uploadedFiles/Publications/Educational_Resources/Stress%20Management.pdf
  • Sleep
    https://www.singhealth.com.sg/patient-care/patient-education/Documents/sleep-conditions-singhealth.pdf
    https://www.imh.com.sg/uploadedFiles/Publications/Educational_Resources/Sleep%20Hygiene.pdf
  • Suicide
    https://www.sos.org.sg/get-help/if-i-am-feeling-suicidal
    https://www.imh.com.sg/uploadedFiles/Publications/Educational_Resources/Suicide%20Prevention%20Brochure.pdf

• Video & Audio Tracks
  • Stress Management
  • Relationships
  • Breathing Exercise

Emergency and Crisis Support

Senior management and counsellors will take appropriate measures corresponding to the severity and extent of the emergency or crisis. SGCS does not provide after-hours crisis service. Counselling and psychological service after office hours are available through external community partners and have no formal connection to SGCS. Students are encouraged to contact SGCS the next working day during office hours after consulting these services.

 Contact Details

Students may email or call to make an appointment or to obtain further information:

Student Guidance & Counselling Services

Email: [email protected]
Tel: 6309 5227

Kaplan City Campus @ GR.ID, Level 9, Counselling Office

Operating Hours:
Monday to Friday, 9am to 6pm (extended hours upon request)
Closed on Weekends & Public Holidays

Airport Pickup

Airport pickup is available free of charge for all new international students who choose to stay at Kaplan Accommodation @ Short Street or at Kaplan’s accommodation partners. Students will fill in the necessary Airport Pickup form and send it to the respective Country Manager in-charge for the arrangement with the appointed Airport Pickup Vendor. Pickup can be arranged at all custom checkpoints including Changi Airport, Harbourfront Ferry Terminal, Tanah Merah Ferry Terminal, Woodlands Checkpoint and Tuas Checkpoint.

Accommodation Services

Kaplan provides hostel services at “Kaplan Accommodation @ Short Street”, which is available for all international students. Admission into the hostel is handled by a contracted Hostel Management and a dedicated administrative team within Kaplan. Bookings can be done via [email protected]. Hostel stay with Kaplan is not compulsory and is subject to availability.

Kaplan also has a list of appointed Accommodation Partners, providing alternative hostel and homestay options for students. Admission into these accommodations are managed by the individual partners, who are bound by a Service Agreement to provide a minimum standard of service and accommodation. Staying with these Accommodation Partners is not compulsory and subject to availability.

Information on all accommodation options in Kaplan are provided to all international students during Pre-Course Counselling and also upon issuance of the Letter of Offer. This information is within the Kaplan Accommodation Services Guide, updated annually.

Reporting Day

Kaplan organises Reporting Day for all new international students before the Welcome Orientation (WO) so that the International Recruitment Team can brief students on administrative matters before they commence their studies.

Students will be briefed on the following:

• Student’s Pass collection details and medical checkup procedure
• Important information about the Singapore Immigration & Checkpoints Authority of Singapore
• Student Contract terms and conditions
• Refund policy
• 7 days cooling-off period
• FPS and medical insurance claim
• WO details/English Placement Test (EPT) details (if any)
• Agency services survey form