Student Policies

Bad Financial Standing (BFS) is imposed if students have any outstanding fee or charges. When it occurs, BFS is automatically applied to the student’s record. If the student is in BFS, they will not be able to enrol for classes/examinations, access to LMS and self-services (e.g. Kaplan360 mobile app) will also be discontinued and they will not be eligible for graduation and provision of results/academic transcript. 

If students discontinue their unit/module enrolment, unit/module re-enrolment and/or re-admission will be refused until the outstanding balance, including late charges, have been paid in full. The Student Services Director may terminate a student’s enrolment during the teaching period, on the grounds that the student has not paid the outstanding balance of fees or charges. A student whose enrolment has been terminated may be reinstated if the student pays in full the total outstanding fees and charges due.

Policy

Disputes or grievances may arise concerning any aspect of a student’s educational experience, including both academic and non-academic matters.

For issues related to student discipline or academic concerns (e.g. appeals against results or expulsion), the relevant University or Kaplan Student Code of Conduct and its associated procedures will take precedence over this Dispute and Grievance Resolution Policy.

Students must include their Full Name, Student ID, Contact Information, Intake Code, and Programme Title in all communications. Anonymous complaints will not be considered and addressed.

3-Step Procedure

Step 1: Direct Resolution – If a dispute or grievance arises, students are encouraged to first address the issue directly with the relevant department. Alternatively, they may seek assistance from the Student Services (SS) team by referring to the contact list available at: Contact Us | Kaplan (Singapore). In many cases, concerns can be resolved at this stage. The SS staff may help facilitate communication or arrange a meeting to assist in reaching a resolution.

Step 2: Formal Submission for Review – If the issue remains unresolved after this direct interaction, students may submit a formal email to [email protected]. This email will be forwarded to the appropriate department(s) for review. Kaplan Higher Education Academy aims to resolve the issue(s) within 7 working days. However, complex issues involving multiple parties may require additional time and may be escalated to the Head of Student Experience or Executive Dean. 

Step 3: External Escalation – If the dispute or grievance remains unresolved, either party may escalate the matter externally. Student may contact SkillsFuture Singapore (SSG), which may recommend mediation through:

• Private Education Mediation-Arbitration Scheme
• Small Claims Tribunals (SCT), or
• Seeking independent legal counsel.

KHEA has implemented the Early Intervention Policy to assist students in their academic progression through early detection and timely intervention. We closely monitor each student’s academic performance and have implemented various measures, including effective academic tutorials, group sessions, motivational talks, one-on-one sessions, and timely academic intervention reviews, to support their course advancement.

We treat all information provided by students with the strictest confidentiality and in accordance with the Kaplan Privacy Policy. During the course of your study, you may wish to edit your personal information and preferences. This can be done via the Kaplan360 mobile app.

Maximum processing time for issuing a refund is no more than 7 working days from the date of the student’s withdrawal or refund request

Requests for a refund and relevant supporting documents must be submitted in writing to KHEA. Incomplete or inaccurate information will be rejected. All refunds are subject to approval by KHEA Management and the successful bank settlement of student’s invoice payment that was made by bank transfer/cheque/telegraphic transfer/Flywire, where applicable. Students will be notified of the outcome, refund amount, and mode of refund, if applicable, by email within 7 workings days from the submission of duly completed refund request.

Terms and Conditions

1. Refund for Withdrawal Due to Non-Delivery of Programme:

KHEA will notify the student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
(a) It cannot commence the provision of the programme on the programme commencement date;
(b) It cannot complete the provision of the programme by the programme completion date; 
(c) The programme will be terminated before the programme completion date;
(d) The student does not meet the programme entry or matriculation requirements as stated in Standard Student Contract Schedule A; or
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for the Student’s Pass.

2. Where any of the Refund Events in Clause 1 (a) to (c) above has occurred:

(a) KHEA shall use reasonable efforts to make alternative study arrangements for the student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.
(b) If the Contracting Party accepts such alternative study arrangements, KHEA shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
(c) If KHEA does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 2 (a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to KHEA. 
 

3. Where any of the Refund Events in Clauses 1 (d) to (e) has occurred, KHEA shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

4. If the Contract is terminated pursuant to Clause 2 read with Clause 1(a), KHEA shall refund all Programme Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

5. If the Contract is terminated pursuant to Clause 2 (b) read with either Clause 1 (b) or Clause 1 (c), KHEA shall refund the Programme Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Programme, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

6. If the Contract is terminated pursuant to Clause 3 or Clause 2 (c) read with Clause 1 (a), KHEA shall refund all Programme Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination. 

7.  If the Contract is terminated pursuant to Clause 2(c) read with either Clause 1(b) or Clause 1(c), KHEA shall refund the Programme Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Programme, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

Refer to standard SSG’s Standard Student Contract Schedule E for Refund Events.
 

8. Refund for Withdrawal During the Cooling-Off Period:

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to KHEA, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to KHEA. KHEA shall return all Programme Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice. 

9. Refund for Withdrawal Outside the Cooling-Off Period:  

Without prejudice to Clauses 1 to 8 above, the Contracting Party may terminate the Contract at any time before the Programme Completion Date by providing a written notice to KHEA. Upon receipt of such notice, KHEA shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Standard Student Contract Schedule D.

10. Non-Refundable Fee:

• The Programme Application Fee is non-refundable under any circumstances. The Programme Application Fee refers to the fee that the student pays to KHEA for the sole purpose of processing the application form submitted so that KHEA can check if the student meets the programme admission requirements. The Programme Application Fee does not have any fee component that is used to offset programme fee payment. Programme Fees are listed in Standard Student Contract Schedule B.
• The International Student Administrative Fee is non-refundable after the commencement of classes except under the circumstance where the Student’s Pass application is rejected by the Immigration and Checkpoints Authority of Singapore (ICA). The International Student Administrative Fee refers to the fee which includes application for Student’s Pass, Fee Protection Scheme, Medical Insurance and ICA Issuance Fee. This fee is payable upon the approval of programme application by the respective approving institutions. The International Student Administrative Fee does not have any fee component that is used to offset programme fee payment.
• Kaplan Financial
  - The New International Student Application Fee is non-refundable under any circumstances. The New International Student Application Fee is an administrative fee to cover the ICA assessment fee paid to ICA to process the Student’s Pass application. The New International Student Application Fee does not have any fee component that is used to offset programme fee payment. Programme Fees are listed in Standard Student Contract Schedule B.
  - The New and Existing International Student Administration Fee is non-refundable after the commencement of classes except under the circumstance where the Student’s Pass application is rejected by the ICA. The New (not applicable for Existing) International Student Administration Fee refers to the administrative fee which includes application for Student’s Pass, Fee Protection Scheme, Medical Insurance and ICA Issuance Fee. This fee is payable upon the approval of programme application by the respective approving institutions. The New and Existing International Student Administration Fee does not have any fee component that is used to offset programme fee payment.
  - The computer-based examination fee (applicable only for ACCA and FIA programmes) for Kaplan Financial programmes is non-refundable except where there is a Non-Delivery of Programme as described in Clause 1b.1 above. The relevant fees are found in Standard Student Contract Schedule C of the contract.

11. Refund Amount

% of [the amount of Programme Fees and Miscellaneous Fees paid under Standard Student Contract Schedules B and C]:

• If the Contracting Party’s written notice of withdrawal is received more than 45 working days before the Programme Commencement Date: 80%
• If the Contracting Party’s written notice of withdrawal is received on or before, but not more than 45 working days before the Programme Commencement Date: 50%
• If the Contracting Party’s written notice of withdrawal is received on or after the Programme Commencement Date: 0%

Request for Refund

Students can request for refund by submitting the refund form or emailing to SS. Examples of reason for refund include the following:

• Excess payment
• Exemption
• Rebate
• Company sponsorship
• Transfer of programme or pathway (if applicable)
• Transfer to onshore
• Successful appeal
• Unconsumed fee (if applicable)
• Withdrawal before programme commencement

Platforms to communicate refund policy to prospective and existing students

The refund policy shall be clearly communicated to all prospective and existing students in our student handbook on KHEA’s website and standard student contract as well as during welcome orientation.

The refund policy shall be clearly explained to all prospective and existing students. This is part of the Pre-Course Counselling process.

Students are also made aware that they are required to abide by the refund policy clearly specified on the programme application form and standard student contract. It is part of the student contract execution process that the refund policy be explained to students.

Communicate to students on the computation of the refund amount

Students will be informed on the computation of the refund amount in writing.

KHEA’s student disciplinary policy is reflected in the Student Code of Conduct, which aims to guide the conduct of students in both the academic and non-academic aspects of their student life. Students are expected to always uphold both the spirit and the letter of the Code. The Student Code of Conduct is included in KHEA Student Handbook and communicated to students during the Welcome Orientation (WO) session.

Students who fail to abide by the regulations and guidelines of the KHEA's Student Code of Conduct may be subjected to disciplinary action. This occurs only after escalation if the initial attempts by the Student Services staff have not achieved its desired outcome. 

KHEA’s Non-Academic Disciplinary Committee (NADC) shall convene to hear and rule on any non-academic offence referred to it in accordance with the KHEA Non-Academic Misconduct Matrix.

The NADC is authorised to impose the following disciplinary actions:

• Issuance of a formal warning or reprimand letter
• Requirement to sign a letter of undertaking regarding appropriate future conduct while enrolled at KHEA
• Requirement to issue a formal letter of apology
• Payment for damages and/or costs incurred directly or indirectly as a result of the student’s misconduct
• Suspension from studies for a specified period
  - A student may be permitted to complete the current academic term and serve the suspension thereafter.
  - Alternatively, the suspension may take immediate effect, with full academic and financial consequences.
  - For students enrolled in a degree programme, the university will be notified of the suspension.
• Expulsion
  - For degree students, the university will be informed of the expulsion. Depending on the university’s decision, the student may be eligible to continue or complete the degree at the home campus or another affiliated institution.
• Referral to relevant authorities for legal or criminal action
  - For instance, if the student is involved in a criminal offense, the matter may be referred to the Singapore Police Force.

Suspension and Expulsion

While suspension may be applied where temporary removal is warranted, and the decision will specify its duration, any conditions for return (such as an apology, counselling, or remedial action), and a warning that further misconduct may result in expulsion, expulsion will only be applied where the misconduct is serious or repeated, no lesser sanction would be adequate, and the impact on community safety, wellbeing, or integrity is significant. 

Specifically, reasons for suspension and expulsion would include:
1) Violation of the Kaplan Student Code of Conduct
2) Breaking of government regulations eg. ICA regulations or other Singapore laws
3) Expulsion by university partner
4) Academic misconduct 
5) Other reasons arising from Kaplan’s student policies

The NADC shall conduct a hearing with the student and any relevant parties, if necessary, within 14 working days of receiving the escalated case, and provide a written decision with reasons on the outcome within 14 working days of the hearing. 

Should the outcome be a suspension or expulsion, the written decision will state clearly that this means that the student is not allowed to attend classes of all forms of delivery or enter any class or class activities. Should the student wish to appeal the NADC decision, the student remains suspended or expelled. This status remains unless the student receives the written decision from the Non-Academic Appeals Committee (NAAC) that his suspension or expulsion is reversed.

Should it be the case where the Student’s Pass expiry date is before the end of the investigation, the Student’s Pass may be cancelled accordingly upon expiry. If required, the hearing may take place virtually if the student does not hold a valid pass and is required to return to the home country. 

All reasonable care will be taken to protect the student’s legal rights and freedom, and to ensure that the student’s parent/legal guardian is informed as soon as reasonably practicable after it becomes clear that the student may face formal disciplinary action. This applies to students below 18 years old and if necessary, students aged 18 years old and above.

Students whose studies are delayed or terminated as a result of disciplinary action will not be eligible for any refund of programme and other fees paid.

All information related to the alleged violation and investigation shall be kept confidential and shared only with the parties involved in the investigation.

Appeals

Students have the right to appeal disciplinary decisions on specific grounds, including procedural errors, the emergence of new evidence, the disproportionality of the sanction, or bias in the original decision-making process. 

Students who are not satisfied with the decision made may submit a written appeal to the NAAC through their Student Services Coordinator (SSC) within 14 working days of receiving notification of the NADC decision. The NAAC has the authority to uphold, modify or impose a harsher judgement than that issued by the NADC based on their independent assessment and consideration of the case. The student will be notified of the decision of the NAAC within 14 working days from the date of hearing. 

Where the student is still dissatisfied with the result of the appeal, reference can be made from the Dispute and Grievance Resolution Policy for the next course of possible action.

Poor Conduct Intervention

For any suspected poor student conduct, a meeting will be scheduled for the student concerned to understand the issue(s) that the student might be facing.

For minor offences, a warning letter will be issued, while serious or repeated offences will be referred to the KHEA’s NADC for review and decision on a disciplinary action. At any of the stages, KHEA’s Student Counsellor may get involved to provide guidance and counselling support for students. Also, when necessary and/or appropriate, the relevant government authority(s) and/or student’s parent / guardian will be informed for their action(s)/information. Criminal acts which are illegal under Singaporean law will be referred directly to the police.

The NADC Misconduct Matrix classifies offences into minor and serious categories and their corresponding intervention actions.

Important Notes:

a. Criminal acts illegal under Singaporean law will be referred directly to the police.
b. KHEA enforces a strict zero tolerance policy on vaping. The use, possession, or distribution of e-cigarettes, vape devices, or related products is strictly prohibited on campus and at all school events.

Any student found in violation of this policy will face immediate disciplinary action, which may include suspension or expulsion.

In addition, the incident will be reported to Heath Science Authority (HSA), who may impose further sanctions such as fines and/or referral for rehabilitation. Foreigners, including Student’s Pass holders, caught for possessing or using e-vaporisers or etomidate vapes (Kpods), or who test positive for etomidate, or any other prohibited substances may have their passes revoked, be deported or banned from re-entering Singapore, with repeat offenders facing more severe consequences. More information on vaping, helplines and reporting avenues can be found at the Stop Vaping microsite.

Claims of unawareness will not be accepted. Students are responsible for understanding and complying with this policy at all times.

This policy exists to safeguard the health, safety, and wellbeing of the community and to ensure a learning environment free from harmful substances.

This policy broadly outlines your obligations whenever information technology resources are used, in order to protect individual personal data, the systems which store and process it, and ensure that Kaplan can meet its obligations to provide quality, timely resources to support the successful execution and completion of academic programmes and examinations.

Students acting in accordance with this policy can use official Kaplan apps, use Kaplan-provided electronic data storage, and communicate electronically via tools such as email, chat, text or video conferencing.

Policy

Student Responsibility

• Kaplan reserves the right to amend any stipulation of this policy in whole or in part at any time. 
• The rules and obligations described in this policy apply to all students of KHEA IT resources. The use of KHEA IT Resources has been made available for the purpose of supporting teaching, learning, research, professional development and administration within KHEA. It is everyone’s responsibility to ensure that Kaplan’s information technology resources are availed responsibly, professionally, ethically, lawfully and to conduct their activities accordingly. 
• Use of Kaplan IT resources is a privilege, not a right. Violations of this policy can result in immediate withdrawal or suspension of information technology resource privileges and disciplinary action may be taken in accordance with relevant Kaplan policies and procedures. If a criminal offense has been committed, Kaplan reserves the right to advise law enforcement agencies. 
   

General Use of Computer, Network and Applications

• All usage of campus computers, network (including WiFi) and applications must be for Kaplan programme-related or examination-related purposes only. Do not attempt to gain unauthorized access to Kaplan IT resources. 
• All data residing on Kaplan IT infrastructure is subject to backup at the sole discretion of Kaplan. 
• Don’t harass or intentionally deny or degrade another person’s legitimate access to computer, network and application services. Do not delete, alter or otherwise tamper with other students’ files or electronic media. 
• Don’t develop, introduce or use any software or hardware device that is designed to avoid or override security settings, proxies, system logs or utility programmes; bypass copyright, licensing, or other legal restrictions; or mask online identity and activity. 
• Files and electronic media provided in support of official coursework are the property of Kaplan. Do not make alterations to these files/media unless instructed or required to do so in the context of your expected coursework. 
• Don’t allow third parties to access Kaplan IT resources without written consent from the IT department head. 

• Don’t use campus computing resources (desktops, laptops, notebooks, net books, servers, network devices, tablets, PDAs, etc.) to participate in any activity that adversely affects other students, the reputation of Kaplan, or that poses a security threat either to the campus or to external entities.

  Such threats include, but are not limited to: 
  - password cracking
  - port scanning
  - DOS (Denial of Service) attacks
  - introducing or propagating malware
  - spamming
  - access to “dark web” sites, dubious “business” dealing, “flaming”, etc.

   

• This also includes violations of copyright law (such as Copyright Act (Chapter 63) and national security laws (such as Cybersecurity Act 2018 and Sedition Act (Chapter 290). 
• You are responsible for ensuring that no copyrighted material (including music, film, podcasts, books, games and/or software) is downloaded using, published on, or distributed from KHEA’s network without the copyright holder’s permission. Note that in some instances and depending on the type of contents, your usage may be subjected to the laws of a foreign jurisdiction. 
• In the event that a computer system connected to Kaplan’s network is suspected of abnormal behaviour (for example, spreading of computer viruses or generating unusual amount of traffic), the device will be disconnected from Kaplan’s network immediately. The IT Department reserves the right to execute the network disconnection without prior notice. This is to isolate and prevent the infected system from propagating throughout the whole network. 
• You are not to tamper with, remove, install or intentionally damage cabling or other components relating to Kaplan IT or telephone infrastructure. 
• Failure to observe any aspects of this policy may result in Kaplan being involved with claims and/or suffering damages, files or other losses and You will indemnify Kaplan and its officers from such claims, damages, losses and expenses resulting from intentional failure to observe policies. You must understand that Kaplan will cooperate with any official investigations resulting from a breach of policy, and may decide to furnish relevant information to the relevant authorities/parties. Your consent to any such disclosure will be made by your acceptance of this policy. 
• Kaplan also accepts no responsibility for any damage to or loss of data, hardware or software arising directly or indirectly from the use of its IT resources, or for any consequential loss or Kaplan makes no warranty, express or implied, regarding facilities offered or their fitness for any particular purpose. 
• Understand that Kaplan disclaims any liability that may arise as a result of the unlawful use of Kaplan’s information technology resources. Students shall also understand that any alleged violations of this policy will be thoroughly investigated and if proven conclusive, will result in disciplinary actions being taken against the person(s) involved by the appropriate authority. 
• When restrictions in the policy interfere with the educational, research or service missions of Kaplan, you may request for a written waiver from the IT department head or his designee. 

Privacy

• Anonymous access to Kaplan IT resources is not allowed. Kaplan has the right to request that users produce valid Kaplan-issued identification or other evidence for authorised use. 
• You are not to store personal confidential information on Kaplan IT resources. 
• Data stored on Kaplan IT resources may be disclosed if required in the context of disciplinary proceedings, court order, law enforcement, government regulation, or other official mandate. 
• Deletion of electronic data does not necessarily render it untraceable or unrecoverable. 
• No Expectation of Privacy. While personal data is afforded certain protection under the Personal Data Protection Act 2012 (PDPA), you should have no expectation of privacy in anything created, stored, sent or received via Kaplan’s IT Systems. Login credentials for accounts relating to self- service applications should not be publicised nor shared with others. You are responsible for ensuring that the collection, use and disclosure of personal data are in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA). Generally, you should obtain valid consent before you collect, use or disclose personal data, unless any exception applies. 
• Use may be monitored. Kaplan’s Divisional IT and Management have access to and may review any information that you create, store, send or receive via Kaplan’s IT Systems, including e-mails and instant messages and communicate such information to authorised personnel. Deleting e-mails and instant messages does not remove such information from the IT Systems Kaplan may monitor its students for any reason within its sole discretion, including but not limited to preventing or investigating allegations of abuse, assuring compliance with intellectual property laws, conducting technology audits or complying with legal or regulatory requests. 

Use of Kaplan Furnished Computer System

• This refers to equipment in labs, Synergy Pods, library, and other areas that students and/or academic staff commonly access. 
• Do not attempt to change system settings on equipment provided by Kaplan. 
• Do not install any additional software unless directed to do so in the context of coursework or exams. 
• Do not use Kaplan equipment to engage in illegal activity. 
• Do not steal, misappropriate, vandalise, or cause any other intentional loss or damage to any Kaplan IT equipment. 

Use of Non-Kaplan Furnished Computer System

• Personal IT equipment, such as smartphones, tablets, portable storage devices and laptops owned by students should not be left unattended. Kaplan is not responsible for the loss, theft, vandalism, or unauthorised use of personal IT equipment. 
• Personal IT equipment should be kept up to date with the latest anti-malware protection, system patches and so forth. 
• The IT helpdesk does not provide support to personal computer systems. However, it can assist with certain requests for password resets to existing Kaplan-based account access. 

Use of Kaplan’s Internet Service

• Do not use the Internet service for any unlawful purpose. 
• Do not transmit any material to the Internet that is in violation of Singapore’s laws and regulations. This includes but is not limited to threatening or obscene material or material protected by intellectual property rights or trade secrets. 
• Do not access or download materials from the internet which are inappropriate, offensive, illegal, or which jeopardize security. 
• Do not use instant messaging for any unlawful purpose. 
• Exercise caution when downloading information and files from the internet to safeguard against both malicious code and inappropriate material. 
• Understand that any commercial transactions for purchases over the internet are carried out at your own risk. Kaplan will not be held accountable for any unauthorised or failed commercial transactions, or any complications arising out of any such commercial transactions. 

Use of Kaplan’s Network and Server

• Do not use the campus network – including WiFi – to gain unauthorised access to any other computer systems, nor to gain access to information that you are not authorised to know, read, or possess. 
• Do not perform network scanning of any devices (e.g. computer systems, servers, network switches) in the network. 
• Do not attempt to establish a network connection to other students’ computer systems without the prior approval of the student(s) concerned. 
• Do not use the campus network – including WiFi – to engage in any other illegal and/or malicious cyber activities.
• Do not use or install pirated software on Kaplan’s IT network. University licensed software, third-party services and subscriptions must be used in the context of their intended purpose. Limitations associated with such software and services must not be overridden. 
• Use of TOR (or any similar anonymous browsing tool or platform) and access to “dark web” sites are strictly prohibited.  

Malware Prevention

• Do not intentionally introduce computer viruses, worms, Trojan horses, “phishing” links, or any other malware into any computer or the network. Do not deliberately try to cause damage or degradation of performance to Kaplan IT resources in any way. 
• Do not distribute ’chain letters’ or other dubious or nuisance emails. 
• If you are connected to the campus network and your device is found or suspected to be infected, it must be disconnected immediately. 

Student Account and Password

• Do not use a computer system account that you are not authorised to use. 
• Protect your login credentials, and do not disclose them to another person. Otherwise, you may be held accountable for any actions that may arise which are associated with your account. Do not allow other people to use your account. 

Computer Security Incident Reporting

• Report all IT security incidents. Immediately report any confirmed or suspected security incidents through Student Services. Security incidents that must be reported include, but are not limited to, any disclosure of Confidential or Highly Sensitive Information, suspected hacking, malware, unauthorised use of the Kaplan IT Systems, loss or theft of any computer equipment. 

• Reporting paths. You may report such incidents through your programme manager. Please clearly identify that you are reporting a suspected breach of information security. Be prepared to give the time and date of the incident, who is involved, and a detailed description of the events.

  - Dedicated Email Address. Alternatively, please send an e-mail message to [email protected].  
  - If you are unable to use e-mail to communicate, you may call 6496 5699 and leave a message.

Definitions

• ’Computer System’ refers to workstations, desktops, laptops, notebooks, netbooks, network computers, tablets and personal digital assistants (PDAs). 
• ’Student’ refers to all Kaplan students using a computer system to create, store, process or accessing Kaplan’s resources. 
• ’Kaplan Resources’ refers to all information data, hardware or software implemented for internal use by the Kaplan. 
• ’Malware’ refers to software codes that can cause harm and damage to computing resources. Examples include computer viruses, worms, Trojan Horses, root-kits, bots, spyware. 
• ’Portable Storage Devices (PSDs)’ The term ‘storage devices’ covers any medium that is capable of storing computerised data. The term “portable” means the medium may be connected to a different computer where data may be transferred, copied, read, amended or deleted. Examples of PSDs are USB flash memory drives, USB removable hard disk drives, memory cards, smart phones with storage capabilities, etc.

Definitions for transfer, deferment and withdrawal

Transfer
This policy applies when a student changes the programme of their study within the same suite of programme (not applicable to transfers to another university).

Deferment
This policy applies when a student delays or postpones the programme (or module) and remains a student of KHEA.

Withdrawal
This policy applies when a student discontinues their study and ceases to be a student of KHEA.
 
Automatic Withdrawal (Proprietary Programmes only)
A student is deemed to have withdrawn from the programme, if the student fails to do ALL of the following:

• Attend the classes;
• Attempt any assessment items;   
• Respond in writing to the email and/or letter sent by registered post, advising his/her intention to continue studies, within 14 days from the date of the email/registered post;

Or due to ANY of the following reasons:

• Exceeded the maximum allowed candidature period as stated in the Kaplan website
• Exceeded the maximum deferment allowed 
• Did not resume study after the approved deferment period has ended 
• Did not make any required payments within 60 days after the payment due date

Upon programme withdrawal or automatic withdrawal, students who wish to resume their studies must re-apply as a new student. Applications will be subject to terms and conditions of approval, including meeting the prevailing Minimum Entry Requirement (MER) and approval of Student’s Pass application (if applicable). 

Automatic Withdrawal (External Degree Programmes, if applicable)
Automatic withdrawal may be recommended by KHEA on the same conditions described for proprietary programmes but must be approved by university partners. Universities may have their own student progression monitoring system and may preclude students for non-engagement for a certain period.
 

Platforms to Communicate Transfer/Withdrawal/Deferment Policy

The transfer, deferment and withdrawal policies shall be clearly communicated to all students via the Student Handbook on KHEA’s website, during the pre-course counselling and welcome orientation. 

Students are informed of the Transfer/Deferment Administrative Fees via the miscellaneous fee table in the Standard Student Contract and on KHEA’s website. For withdrawal and deferment cases, students will be required to settle any outstanding fees, including programme fees, resit/remodule fees, and other miscellaneous fees, if applicable, before the withdrawal or deferment process can commence.
 

Maximum processing time of not more than 4 weeks from student’s request to written outcome

Students who wish to transfer, defer or withdraw shall inform KHEA in writing (form, email or letter) and state the reason(s). Verbal notice is not acceptable. 

Student will be informed in writing within 3 working days from the date the outcome is available and follow up with the necessary arrangements.

KHEA will take no more than 4 weeks or within University’s timeline, where applicable, from student’s request to informing student of the outcome in writing (letter or email). The procedure is developed with clear timeline for every step, so that it does not exceed 4 weeks or is within the University’s timeline.

If the approval may take longer than 4 weeks for any reason, students will be advised on the estimated approval date.

During this process, students must continue with their current programme, where applicable, and stay in contact with SS. Failure to do so will be deemed as withdrawal from the respective programme.

Conditions for which a transfer or deferment application (stating the maximum deferment period) will be granted

The following are conditions for which a transfer and deferment application will be granted.

1. Transfer

• Transfers will only be allowed if the student fulfils the academic and experience requirements.
• Students who transfer from the current programme to another programme (not within the same suite of programmes within the same university) shall be considered to have transitioned from the current programme. If the transfer is not within the same university, it will be considered as a withdrawal. The refund policy shall apply as per the Standard Student Contract.
• Unconsumed fees that are approved for a refund will be transferred to the new programme. Students will need to pay the remaining balance of the programme fees for the new programme.
• Students who wish to transfer to another programme within KHEA may be eligible to apply for exemption/s, according to KHEA/University exemption policy. 
• Students will not be able to receive any further exemptions unless approved by KHEA/University once their programme commences.
• Transfer requests must be submitted before the commencement of the respective term. Submissions made after the term start date will apply to the next term instead of the current term. 
• When transferred to a new programme, the original programme tenure remains unchanged, i.e. maximum period to complete the programme is according to the original programme start date (not applicable to transfers to another university).
• Transfer of Classes (Applicable to Kaplan Financial (KF) only)

  • Transferring to the Same Module (Preparatory Course for the Association of Chartered Certified Accountants (ACCA) Examination / Preparatory Course for the ACCA Examination - Certified Accounting Technician (CAT) 

    - Transfers before the commencement of classes are free of charge and subject to seat availability. 
    - Transfers made after the commencement of classes will incur an administrative fee for each permanent transfer of class for the same module conducted by the same academic staff. 
    - KF does not encourage students to transfer to classes conducted by a different academic staff. However, if a student has a valid reason to do so, an administrative fee is payable.

  • Transferring to a Different Module

    - There will be no refunds for students transferring to a lower-valued module.
    - Students need to pay the difference in module fee when transferring to a higher-valued module.
    - Students need to pay an administrative fee when transferring to a same-valued module, regardless of whether it is conducted by same academic staff.

2. Deferment

• Students are permitted to defer on the following basis:
  - Poor academic performance
  - Illness supported by a medical certificate from a recognised clinic/hospital
  - Compassionate or compelling circumstances beyond the control of student such as bankruptcy, a bereavement, declared natural disaster, financial issue, overseas work commitment, etc.
• Deferment requests are not granted automatically unless approved by KHEA/University and approvals of deferment do not guarantee the relevant programme/module(s) to be run upon student’s return.
• The maximum deferment period for proprietary programmes is 6 months. Students who need a deferment of more than 6 months and can still complete their study within the programme tenure, may apply for an extension, subject to KHEA’s approval. For external degree programmes, it is subject to the universities’ policies. Students who fail to resume after the deferment period shall be deemed to have been withdrawn automatically. This may not apply to some external degree programmes.

Notification to Immigration & Checkpoints Authority of Singapore (ICA) of Changes to the Student’s Pass (STP) Status (if applicable)

Processes are in place to ensure that KHEA informs ICA of any changes a students’ status that may affect the issued Student’s Pass. 

Students will be advised on the implications on the status of the Student’s Pass if international students withdraw from the school or are required to do so (e.g. caught for breaking Singapore’s law).

International students may apply for a deferment or transfer, both of which require the cancellation of the Student’s Pass. For deferment, the Student’s Pass needs to be reapplied upon return; for transfer, the Student’s Pass under the new programme will need to be applied. In both cases, it is subject to ICA’s approval. Charges will be imposed by ICA and KHEA for re-application/new application of Student’s Pass.

KHEA will inform ICA of any change to the Student’s Pass status. 

Obtaining the parent’s/legal guardian’s written consent if student is under 18 years old

It is clearly indicated on respective forms that students under 18 years old require parent/legal guardian’s consent for the application of withdrawal, transfer, or deferment, and must obtain their written consent via email or sign on the respective request form for withdrawal, transfer, or deferment.

Signing a new contract or issuing an addendum to the existing contract when a programme deferment or transfer request has been approved

The signing of a new student contract or addendum is part of the process upon the resumption from a programme deferment or approved transfer request. Programme fees of the new programme will apply. For deferment cases, students will only sign a new contract or addendum when they resume studies and are subject to the programme fees of the new intake.

KHEA will provide an environment that:

• preserves, defends and promotes the principles of academic freedom for staff and students;
• encourages debate and expression of diverse opinions; and
• protects the right of staff and students to exercise academic freedom of expression and not be disadvantaged or subject to less favourable treatment by KHEA for doing so.

A key purpose for academic freedom is to service society’s need for a continual flow of new ideas. Members of the academic community, guided by a deep conviction of the worth and dignity of the advancement of knowledge, recognise this fundamental responsibility.

KHEA endorses the concept of academic freedom and supports academic staff in their right to conduct scholarly interpretation and application of theories and ideas. All teaching staff members respect and promote an open, supportive academic culture and value the contributions and academic freedoms of their colleagues. They show respect for the opinions and dignity of others. They accept their share of responsibilities for the governance of the institution and commit to participating actively in those activities and decisions appropriate to their role and consistent with the principles described herein.

Academic freedom includes:

• respect for the rights of others, including their academic freedom;
• freedom to speak in a professional manner in the workplace;
• freedom from personal force and violence; and
• freedom from harassment.

All members of staff shall maintain and promote these policies. Such academic freedom does not include the teaching of doctrines or propagandising that is inconsistent with the stated purpose of KHEA or the Government of Singapore.

In order for the integrity of reported academic achievements of students to be upheld, Kaplan takes a serious and interested view of occurrences of academic misconduct. Over and above cheating during the examinations, academic misconduct refers to any form of dishonesty committed by a student in relation to summative assessment. It includes the following offences:

Plagiarism
In essence, plagiarism is the theft of someone else’s ideas and work. Copying work or written text from a student, the Internet, or any document without giving due credit to the source of the information is plagiarism regardless of whether a student copies verbatim or rephrases the idea. 

Paraphrasing the information taken from sources without referencing is insufficient. In the preparation of work submitted to meet module requirements, whether a draft or a final version of a paper or project, students must take great care to distinguish their own original work from ideas, language, and information derived from other sources. Sources include published primary and secondary materials, electronic media, and information and opinions gathered directly from other people or self.

Self-plagiarism
Submitting the same assignment for more than one class without significantly rewriting the assignment and/or demonstrating sufficient further development of the intellectual ideas expressed therein and without first receiving instructor permission constitutes self-plagiarism. In cases where previous assignments are allowed to be submitted for another class, it is the responsibility of the student to enhance the assignment with additional research such that it is a sufficiently new piece of work. Findings of plagiarism will remain on a student’s record permanently.

Collusion
Students must assume that collaboration in the completion of written assignments is prohibited unless explicitly permitted by the instructor. Students must acknowledge any collaboration and its extent in all submitted assignments. Students are subject to disciplinary action if they:

• submit as their own work a paper purchased from a term paper company, an individual or multiple individuals or download from the Internet
• submit an assignment that was partially or wholly completed by another individual or other individuals
• assist another student wherein the other student intends to commit any act of academic dishonesty. This offence would include, but is not limited to, providing an assignment to another student to submit as his or her own work or allowing another student to copy answers to any test, examination, or assignment.

Misuse of Generative AI Platforms
With the advent of generative AI models that can assist students in completing written academic work, Kaplan is faced with the challenge of re-evaluating traditional assignment-based assessment strategies. The ubiquity of these AI tools introduces complexities in maintaining academic integrity while also recognising the educational benefits these technologies can offer. To address this, KHEA aims to strike a balance within its Teaching Learning Framework by allowing the legitimate use of AI tools to enhance both teaching and learning experiences. 

The incorporation of AI into coursework at KHEA will vary according to the nature of the task, the learning outcomes desired, and the specific goals of each assessment. This policy ranges from a zero-tolerance approach, where AI assistance is completely prohibited, to scenarios where declared, collaborative use of AI is encouraged and allowed. Lecturers will clearly communicate the permissible use of AI tools for each assessment task during the briefing sessions, ensuring that all students understand the guidelines and expectations. Additionally, in instances where AI is permitted for use, this will be clearly indicated in the relevant course documentation which is readily available to students. In the absence of clear instructions on the permissibility of AI in a given assessment task it will be assumed that the use of AI is prohibited.

Any use of AI tools that deviates from the guidelines provided for a specific task will be treated as academic misconduct. This includes instances where AI is used to complete assignments without proper disclosure or beyond the scope allowed by the task instructions, aligning with the penalties outlined for "ghost writing" in Academic Misconduct and Appeals Policy. Such violations will be subject to the same rigorous procedures and penalties to uphold the integrity of KHEA’s academic standards.

Examination Misconduct
Examination misconduct refers to the breaching of KHEA’s regulations during the Examination. Examples of examination misconduct are listed as follows: 

• Cheating
  - Communicating with or copying from any other student during examination except in so far as the examination regulations may specifically permit this, e.g. group assessments. 
  - Communicating during an examination with any person other than a properly authorised invigilator or another authorised member of staff. 
  - Possession of any written, printed materials or electronically stored information during examination unless expressly permitted by the examination or programme regulations.
• Falsification
  - The falsification of data. The presentation of data in laboratory reports, projects or other forms of assessment based on experimental or other work falsely purported to have been carried out by the student or obtained by unfair means.
  - The falsification of references, including the invention of references and/or false claims. 
  - The falsification of any information with a view to gaining unfair academic advantage.
• Personation 
  - Personation refers to the assumption by one person of the identity of another person with intent to deceive or to gain unfair advantage. It may exist where: 
  - One person assumes the identity of a student, with the intention of gaining unfair advantage for that student. 
  - The student is knowingly and willingly impersonated by another with the intention of gaining unfair advantage for himself/herself.
• Ghosting including Contract Cheating 
  - Ghosting exists where student submits as their own, work which has been produced in whole or part by another person on their behalf, e.g. the use of a ‘ghost writing’ service or similar. This is also often referred to as ‘contract cheating’ and covers the purchase of services from on-line essay writing sites. 
  - A student will also be guilty of academic misconduct if he/she deliberately makes available or seeks to make available material to another student (of this university or elsewhere) whether in exchange for financial gain or otherwise with the intention that the material is to be used by the other student to commit academic misconduct.
• Any other form of examination misconduct not identified in the above examples.
  - Examination misconduct cases are reported through Examination Incident Reports by Examination Invigilators or emails by final assessment markers to Exam Office for investigation and warning letter preparation. 

Penalties for Academic Misconduct
Students found to be in breach of established assessment regulations will have their individual cases reviewed by the Academic Integrity Committee (AIC).

The Academic Misconduct Penalties are to be issued cumulatively across a student’s progression through all proprietary programmes in a given progression pathway, but do not carry over to non-proprietary programmes. Students may not be issued with more than one level of Academic Offence per module assessment period.

Appeal on penalty or determination
The appeal procedure will apply if student wishes to appeal on the penalty or determination. Findings of academic misconduct will remain on a student’s record permanently.

University Partner Programmes
Penalties for university partner programmes on academic misconduct offences will be in accordance to the university partners’ respective policies.

Assessments may be in the form of projects, online discussions, online quizzes/tests, in-class tests, oral presentations, written individual/group assignments in the form of report and/or essay and examinations. The assessment method varies with each module. The total score will constitute 100% of the final result for the module(s). The assignments and examination questions will be set according to the topics discussed during lectures. Therefore, attendance and class participation constitute an important part as students will learn from lecture/tutorial sessions, their peers and from the study guides (where applicable) and reference books. Students are encouraged to use any group discussion sessions to complete the given assignments and homework set by the lecturer(s). 

Continuous Assessment (CA)  
CA has been introduced with the purpose of having students engage regularly with the videos. For modules without videos, students should then engage more with the study guide. The quizzes can be done before the topic or after the topic. 

Students must complete the respective quizzes within the stipulated periods. Grades will be awarded based on the questions attempted. There will not be any extensions for students who miss attempting the quizzes within the stipulated period and the quizzes will not be accessible after the stipulated period. 

Students are strongly encouraged to complete these CA quizzes as the lessons progress in the term. Last-minute attempts at the CA quizzes are discouraged. There is no supplementary quiz if students fail or do not attempt any of these quizzes. 

Each quiz has a time limit of 10 minutes and no re-attempt will be given once students have started the quiz. Students will be able to see the score after they attempt each quiz. 

Assignments
All assignments must be submitted via the LMS by the stipulated submission deadline and in the manner prescribed in your Study Guide which also reinforced on the LMS Assignment submission page. Failure to submit according to instructions may result in penalties. It is the student’s responsibility to upload the correct file for marking. The portal will be open only within the specified dates, including a five-day late submission period with penalties. 

Any submission after the due date, including file replacements, will incur a late penalty No submissions will be accepted more than five days after the due date, regardless of the reason. 

When applying for Extension of Assignment Submission, students must inform the Student Services & lecturer in writing at least one (1) week before the assignment due date. All requests must be accompanied by supporting documents in English and corresponding translations for documents that are prepared in languages other than English. 

Approvals for late assignment submission requests are only for the following reasons: 

• Serious/Acute Medical Conditions (Medical/Hospitalisation Certificate required, from panel of registered clinics with diagnosis) 
• Compassionate (death of parents, spouse or children) 
• Exceptional-case basis (with supporting documentary proof) 

The following (but not restricted to) are invalid reasons for late assignment submission: 

• Minor illness (such as flu/cold), short-term health issues will not be accepted as valid grounds for a submission deadline extension. Only acute or prolonged medical conditions with significant impact and appropriate documentation will be considered. 
• Misreading the assignment due date and/or time 
• IT and/or computer failure (including technical issues, login issues, internet connection issues, etc.) 
• Leisure/Social arrangements and/or being overseas with limited internet access 
• Failure to plan study schedule (including tight deadlines, work commitments, family commitment, etc.)

Click here for more information on late submission and penalties.

Examination and Mid-term Quiz 

• Setting and Marking of Examination/Mid-term Quiz Papers 
  Final grades are awarded in accordance with the standardised KHEA grading system. The respective lecturers will mark the examination/mid-term quiz answer scripts and a third-party expert, known as the Discipline Coordinator (DC) will moderate the marks to ensure fairness, reliability and validity of marking across lecturers within the same module before the marks are approved by the Examination Board. For certain modules sitting within approved programmes for which there is an external partner offering external examinations, there will be external exams conducted outside the school. 

  In marking examinations/mid-term quizzes, the assessor will consider the standards in “Grading System and Standards for Proprietary Programmes” and the following: 
  - Relevance of the answer to the question or task set  
  - Logical planning and sequence  
  - Overall presentation, including correct grammar, spelling and punctuation   
  - Comprehensive coverage reflecting mastery of set readings and text
  - Demonstrated capacity to relate theory to practice   

  Completion Requirements
  For all modules, students must obtain a total of at least 50 marks out of 100 in order to pass.  In addition, students taking language modules are required to submit all assessment components; failure to do so will result in directly remodule, regardless of the total marks achieved.

• Date, Time & Place of Examination/Mid-term Quiz 

  Examinations and/or Mid-term quizzes are held in accordance with the programme timetable. The actual date, time and place of the examination/mid-term quiz will be determined by KHEA. 

  Students will be notified of the details in advance via the Programme Update. Examinations and/or Mid-term Quizzes can be held on weekdays or weekends. The date, time and place of examinations/mid-term quizzes are final unless KHEA changes it. It is the responsibility of the students to check the examination/mid-term quiz schedule before the assessment date. 

  In the case of external exams, this will be scheduled within the stipulated period and students are required to submit the external exam results to Student Services.

  Details of Examination Rules and Regulations will be provided to students prior to examinations and will be accessible through eLearn Learning Management System (LMS). 

• Minimum Attendance Requirements for Sitting for Examinations 

  Students who do not meet the attendance requirement may not be allowed to sit for examinations. 

  Please note approval of leave does not constitute grounds for an approval of any assessment’s postponement. Students will have to fill up the Exam Deferment Form to seek approval for their deferment of Exams. For other assessments, students will have to approach the respective lecturers and seek for their approval, otherwise it will be deemed as a non-submission of assessment. 
  

Students who are absent from the mid-term quiz and/or wish to defer main examination based on valid reasons such as on medical, compassionate or religious grounds must submit the necessary documents to the Student Services before or within three working days after the quiz/examination date, or else such requests will be considered invalid. 

For any other assessments such as presentation, assignments, etc., students will have to seek approval from the respective lecturer(s) directly. 

No deferment applicable for Continuous Assessment (CA). 

There is no re-sit of the mid-term quiz. If quiz is not attempted due to a valid reason, the weightage of the quiz will be transferred to the other assessments. For example, if a student missed the quiz worth 30% due to a valid reason, the weightage of the quiz will be transferred to the other assessment. If the final exam was originally worth 50%, it will now be worth 80% to account for the missed quiz. 

Valid and Invalid Grounds, and Supporting Documents Required 
Click here to view the list of valid and invalid grounds accepted for Deferred Examination applications. 

Deferred Examination 
Deferred examination will be granted for students who have attempted at least 50% worth of module’s assessments, but unable to sit for the examination with valid reasons. KHEA has the right to reject the Deferred Examination Application.  

More specifically: 
1. Upon KHEA’s approval, students will be allowed to sit for the deferred examination and/or informed on other arrangements based on Assessments Office’s decision.  
2. Students are not allowed to further defer a deferred examination regardless of any reasons. If a student is absent from the deferred examination, he/she will receive an “F” grade and will be required to re-module. A re-module fee will apply.  
3. If students pass the deferred examination (i.e. 50 marks out of 100 marks), a full grade will be shown on the transcript. Their other assessments will be incorporated with the deferred examination results for a full grade. 
4. If a student fails or absented from the deferred examination, they will receive an “F” grade. Re-module required and re-module fee will apply. 

An Examination Board Meeting will be held once a month to review and approve the students’ academic results. Students who are eligible to graduate from the Diploma or Foundation Programmes will be awarded the Certificate and the official transcript approximately three (3) months after the pertinent Examination Board Meeting.

Under Kaplan's stringent academic conduct policy, a student found guilty of violating academic integrity four times during their tenure in proprietary studies will face expulsion from the institution due to repeated academic misconduct. Following expulsion, the individual is barred from reapplying to any of KHEA proprietary programmes for a minimum period of 3 years from the date of expulsion. 

If a student seeks readmission after this period, approval must be obtained through the Academic Integrity Committee (AIC) via circulation. Upon being granted a new enrolment opportunity, the student will not receive any advanced standing for previously earned credit from Kaplan's proprietary programmes prior to expulsion. Additionally, they are mandated to attend KHEA’s WRC workshop at the earliest available opportunity. This requirement is part of the institution's commitment to uphold academic standards and integrity. Should the student be readmitted, they will start with a clean academic record. Importantly, they will also regain the possibility of being found in violation of academic conduct up to four times, similar to new students, reflecting KHEA’s policy of providing a fresh start upon successful readmission. This approach underscores KHEA’s dedication to rehabilitation and second chances, balanced with a rigorous enforcement of academic integrity standards.

In order to achieve a “Pass” grade, students must attempt/submit at least 50% worth of module’s assessments and obtain 50 marks in their overall results. 

Students who do not attempt/submit at least 50% worth of module’s assessments or have been found guilty of any form of academic misconduct will have to re-module. In these cases, a remodule fee is applicable. 

Students taking enrolled in language modules are required to submit all assessment components; failure to do so will result in receiving “F” grade and directly remodule, regardless of the total marks achieved.

The final grade of each module will be released via the Learning Management System (LMS). 

The assessment numerical marks, except Continuous Assessments (CA), are kept strictly confidential by Assessments Office and will not be revealed to students. 

The results will be released to the students via LMS within 30 calendar days after the examination. Telephone and walk-in enquiries about grades will not be entertained. 

KHEA adopts the following grading system: 

Click here to view Grading System and Standards for Proprietary Programmes.

Each module in the programme has its own module study guide (where applicable) which provides module specific requirements, details of assessment, etc. Students will be provided with the digital study guide through eLearn Learning Management System (LMS) upon programme fee payment. 

Students are required and expected to read and to comply with the requirements stated inside the study guide and ignorance of these requirements is not a defence against Academic Misconduct or the submission of incorrect academic work. Students are encouraged to approach their lecturers for clarification of all academic requirements for the module(s). 

If students need to repeat a module, they should approach the Student Services for the timetable of the module they need to repeat within seven days from release of the final result of the main/supplementary examination. Students will not be allowed to attend classes if they do not sign the re-module contract and pay the re-module fee. A student who is enrolled in a re-module shall be entitled to a full grade, however an asterisk (*) or other indicator will be shown on their transcripts to indicate that this is a re-module and not the first attempt. In the event students attempted the assessments but did not sign the re-module contract & pay the re-module fee, the result will be void. 

The re-module fee is to be paid two weeks before the term commencement of the module to allow KHEA to make the necessary arrangement.

For international students, if the Student’s Pass expires before the student’s completion of any re-module, students may request for a renewal of their student’s pass. The student’s renewal application is subject to ICA’s approval. 

Students who fail the re-module for the second time may be sent for Academic Review. Repeating modules may affect the completion date of the programme. Student’s Pass renewal application is subject to ICA’s approval. Students who unable to complete the programme within the maximum candidature period and/or Student’s Pass renewal application being rejected, will be deemed as withdrawn.

Student success is closely tied to the selection and admission process, which assesses prospective students’ readiness for their desired course of study. 

When setting the entry requirements for a programme, the requirements of academic partners and regulatory bodies, as well as prerequisites of progression programmes and examination bodies are considered. The final entry requirements must align with these requirements and prerequisites. Admission into a programme of study is based on proven academic achievements and meeting language proficiency and age requirements. The Admissions (ADM) Department also regularly researches and records relevant equivalencies of local and international qualifications to facilitate reliable assessment of candidates.

Selection and Admission criteria are under the purview of respective presiding Academic Boards (KHEA Academic Board for the proprietary programmes and the Universities’ governing boards/Academic Boards for partnership programmes).

The administration of selection and admission process is exclusively managed by the Admissions Department.

Case by Case Admission
An applicant who does not meet the programme Minimum Entry Requirements (MERs) may still be eligible for enrolment if the candidate demonstrates the ability to succeed in the programme through:

• Formal learning, which takes place with the context of courses delivered by learning and training providers, and leads to recognised qualifications or certificates of credit and/or
• Non-formal learning, which includes learning and training activities that are undertaken in the workplace, voluntary sector or trade union and through community-based learning and/or
• Informal learning or experiential learning, which takes place through life and work experience. 

The candidate may be interviewed by the academics to evaluate his/her knowledge, skills and aptitude for the programme and should provide evidence of their experience as part of the application process wherever feasible. 

The decision to admit the candidate who does not meet the MERs will be based on the candidate’s relevant work experience or other qualifications and/or the results of the interview.

For Kaplan Financial programmes, the admission criteria is determined by external parties and must be strictly adhered to.

Advanced Standing
Recognising prior learning is important to ensure that students do not re-study content where there is valid, sufficient and current evidence that this has been completed at an equivalent level elsewhere.

Students who wish to apply for advanced standing must submit a formal application.

If advanced standing is granted, the student will not be required to complete the exempted module(s), and will be required to complete the remaining modules for the programme.

An applicant cannot receive an exemption for an entire KHEA award. A minimum of 50% of the programme’s modules must be completed as part of a designed and approved programme of study. Any credit awarded for advanced standing must have been obtained no more than three (3) years prior. Under certain circumstances, more than 50% of the modules in a programme may be granted as advanced standing. Such circumstances would normally include a student who is returning their studies in the same programme they had previously withdrawn from. This awarding of advanced standing may only apply to identical, previously studied modules and, due to periodic review of KHEA’s programmes, is not always guaranteed. Request for more than 50% advanced standing always require a Dean’s approval.

The application for advanced standing is not required for pre-approved advanced standing/module exemption granted for Kaplan proprietary programmes and external programmes awarded by KHEA’s university partners.

For Kaplan Financial programmes, advanced standing criteria is determined by external parties and strictly adhered to.

Course Transfer
KHEA’s internal transfer policy allows students to transfer between programmes within the same group discipline area, as outlined in the Transfer/Deferment/Withdrawal Policy. This policy facilitates flexibility in student career paths while maintaining a structured approach to ensure continuity and relevance of study. The key rules governing such transfers are as follows:

• Identical Modules: A transfer can only be approved if the destination programme shares at least 50% of its modules with the current pathway. This criterion ensures that the foundational knowledge and skills acquired in the original programme are applicable and transferable to the new programme.
• Delivery Mode Consistency: The programme to which a student wishes to transfer must be offered in the same mode of delivery, either part-time or full-time, as the current programme. This requirement is designed to maintain consistency in the student’s educational experience and logistical arrangements.
• Application Timeline: Students must apply for a transfer by submitting a formal transfer request along with all necessary documentation before the commencement of their 3rd Term of study. This timeline allows for adequate planning and adjustment without disrupting the academic progress of the student.

This policy is designed to support students in refining their educational and career objectives while ensuring that they continue to meet the academic standards and requirements of KHEA’s educational offerings.

Supplementary Examination - For module with examination component

Only students who have completed at least 50% worth of module’s assessments and obtained a “Fail” grade are permitted to sit for a supplementary examination (100% examination based) usually within six to eight weeks of the release of the final results of the module. The supplementary assessment fee will apply. Students who do not wish to take the supplementary exam will have to inform Student Services in writing within the stipulated timeframe given, in order to avoid any fees incurred. Students who did not turn up for supplementary exam and/or opting out from the supplementary exam but did not and/or late to inform Student Services in writing (including those who are deferring their study), will still liable to pay the supplementary examination fee. Students who opt out from the supplementary exam will have to re-module and re-module fee applies.

Students who did not attempt at least 50% worth of module’s assessments, did not submit their assignment and/or are absent for quiz/exam without providing any valid reasons (medical compassionate grounds), have been found guilty of any form of academic misconduct or did not attempted all assessment components (applicable to language programmes) will not be allowed to sit for a supplementary examination.

For the supplementary examinations, students are expected to revise their understanding based on the learning outcomes. A complimentary revision class might be arranged for certain modules only.

More specifically: 

1. Students who fail the main examination and/or overall assessment are required to sit for the supplementary examination after paying the supplementary examination fee. If students pass the supplementary examination (i.e. 50 marks out of 100 marks), a “P” grade will be shown on the transcript. If students fail the supplementary examination, they will be required to repeat the whole module.

2. Students must attend the arranged supplementary examination. Students are not allowed to defer the supplementary examination regardless of any reasons. MC or leave application will be accepted only to refund the supplementary fee and/or to avoid any cost incurred but will not constitute grounds for a re-scheduling of the supplementary paper. MC or leave application is subject to approval and must be submitted within 3 working days from the arranged supplementary examination date. If a student is absent from the supplementary examination, he/she will receive a “F” grade and will be required to re-module. A re-module fee will apply.

3. Upon failure of the supplementary examination, the student is required to repeat the module. 

Supplementary Assignment- For module without examination component

Only students who have completed at least 50% worth of module’s assessments and obtained a “Fail” grade are permitted to submit a supplementary assignment (100% assignment based) within six to eight weeks of the release of the final results of the module. The supplementary assessment fee will apply. Students who do not submit the supplementary assignment will have to re-module and re-module fee applies.

Students who did not attempt at least 50% worth of module’s assessments, did not submit their assignment or have been found guilty of any form of academic misconduct will not be eligible to submit for a supplementary assignment. 

For the supplementary assignments, students are expected to prepare a new assignment and refer to the main assignment feedback or supplementary assignment rubric for marking guideline. 

More specifically: 

1. Students who fail the main assignment and/or overall assessment are required to submit the supplementary assignment after paying the supplementary assessment fee. If students pass the supplementary assignment (i.e. 50 marks out of 100 marks), a “P” grade will be shown on the transcript. If students fail the supplementary assignment, they will be required to repeat the whole module.

2. Students must submit the supplementary assignment within the timeline given. There will be strictly no extension for supplementary assignment submission, regardless of reason. If a student does not submit the supplementary assignment, he/she will receive a “F” grade and will be required to re-module. A re-module fee will apply.

3. Upon failure of the supplementary assignment, the student is required to repeat the module. 

It is the student’s responsibility to check the timetables of the modules they are required to repeat or to attempt supplementary assessments. Students are also required to make necessary adjustments to their study arrangements to accommodate the modules that they are required to repeat or to attempt supplementary assessments.

The Certificate (hardcopy & electronic copy) and Transcripts (electronic copy only) will only be issued once students have completed all the required modules and the final results of each module submitted to the Examination Board members for their assessment, moderation and formal approval. The duration of study reflected in the Transcript will show the entire period spent to complete ALL the programme requirements including, supplementary/deferred examinations, etc. Students will be awarded the Certificate of Diploma / Advanced Diploma within three months after the meeting of the Examination Board. 

The Student Services will inform students via email once the hardcopy Certificate is ready for collection and instruction on how to retrieve the electronic copies of the documents will be provided. Students must collect their hardcopy Certificate within one month from the email notification and/or the stipulated timeframe stated in the email notification, whichever is longer. 

Printing/Re-printing of Certificate fee is applicable for collection after the stipulated timeframe; students are expected to check on the collection date once payment is made. 

Students who wish to authorise a proxy to collect the certificate and transcript will have to fill up the Authorisation Form for Collection of Certificate and email to Student Services providing the name and IC or passport number of the proxy. The proxies are required to produce their IC or passport upon collection for identification purposes. 

Students with outstanding payment must settle the payment before the certificate and transcript could be issued/collected/retrieved from Kaplan Higher Education Academy (KHEA). For further information, please refer to http://www.kaplan.com.sg/administrative-matters/ - Payment Mode. 

Students who make payment by cheque will have to wait for two (2) weeks for clearance of the cheque. Upon clearance of the cheque payment, students may collect the certificate and transcript from KHEA. While waiting for the official certificate and transcript, students may request for a Letter of Verification, which is a letter stating that they have completed the requirements of the respective programme. They are required to email Student Services to request for the Letter of Verification. The Student Services will send them a softcopy of the letter within 2 – 3 working days. A Letter of Verification can be churned at a nominal fee upon request. 

Requests for Certificate and/or Transcript Reprint Service 
Under certain circumstances (e.g. change of name, lost documents), students can request for a reprint of the certificate and/or transcript awarded by KHEA. You may submit your request via email to [email protected]. There will be an administrative fee charged for the reprint of the certificate/transcripts. 

More information can be found on the website.

All order(s) for graduates from 2013 are processed within 30 working days after the receipt of full payment for your application. Records for graduates prior to 2013 have been archived and may take up to 60 working days to process. Delivery time is not included in processing time. 

KHEA may not be able to fulfil the request for official records beyond a 10-year period. 

Dean’s List 

Membership of the KHEA Dean’s List is granted solely to students who satisfy the following criteria, and have: 

1. Attempted all modules required under their Letter of Offer, but not less than four modules. 
2. Passed all the modules in their first attempt (with no re-modules).
3. Achieved Distinction (D) & High Distinction (HD) for all modules. 
4. Completed their studies on time and on target with no deferment of term(s). 
5. No record of academic offence, e.g. plagiarism, etc. 
6. No record of misconduct, e.g. disciplinary issues, etc. 

Based on the approval by the Exam Board, a student who qualifies for the Dean’s List will receive their Diploma or Foundation Diploma “With Merit”. 

Top Student Award
This prestigious award is presented to the top student in each cohort of KHEA’s English Language programme, with recipients formally recognised through an official letter highlighting their outstanding achievement in their respective module.